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Customer reviews: LAI Product Reviews App

Develop by Shopify

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (469)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

  • Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
  • Ease of use and user-friendly interface, making it accessible for non-technical users.
  • Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
  • Customization options allowing merchants to edit reviews and manage them as needed.
  • Affordable pricing with no hidden fees.

Common Concerns

  • Some users noted occasional technical issues, such as problems with review import or display.
  • Room for improvements in UX design, as mentioned by a few users.
  • Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

Braneit Beauty

Dec 17, 2025  on Shopify

If I could, I would give Emily 10 stars. She got out of her way to help us. Literally a week worth of work was done in an hour. We can not appreciate them enough. This is not the first time Emily helps us with impossible tasks. We are so grateful to have her in LA Review team.

HighlyHome

Dec 14, 2025  on Shopify

Thanks

theVUNO™

Dec 10, 2025  on Shopify

Very good app for importing! They also give discounts if you have 2 stores. Recommended!

Amazia online Shopping

Dec 10, 2025  on Shopify

Great Customer Service, Prompt response and quick Solution provided, Thanks Team

Purple Papers

Dec 07, 2025  on Shopify

This app has been our best find for review management and advanced features. Their support team is extremely helpful—every technical issue we had was resolved quickly. We highly recommend this app to other small businesses!

PawfectPawz

Dec 06, 2025  on Shopify

Support is great, Doris was very helpful

MARRJEZI

Dec 02, 2025  on Shopify

Great app and great customer service through the chat. highly recommended !!!

Vuopax audio

Nov 30, 2025  on Shopify

It is very convenient to use. The operation path is clear and straightforward. If you really encounter any problems you don't understand, the service team responds promptly and professionally, and can solve many problems.

Ellivory

Nov 26, 2025  on Shopify

Braneit

Nov 14, 2025  on Shopify

What an app, what a team and what a support. Parker is an absolute legend. He steps in every time we need support, no matter how complex is the request. This guy knows his stuff.

PamperPet

Nov 11, 2025  on Shopify

I was struggling with copying reviews but Emily from LAI Review gave exceptional customer service to help me with this issue allowing me to get back to my business operations faster with peace of mind.

Selia Beauty

Nov 10, 2025  on Shopify

Thanks Doris for the help

aromanda

Nov 10, 2025  on Shopify

This Emily women was super helpful. i love you Emily

Girass Cosmetic

Nov 10, 2025  on Shopify

I am very pleased to be using LAI in my store. And today I received excellent service from Kim; she was attentive and resolved my questions perfectly. Thank you.

SWEVVA

Oct 30, 2025  on Shopify

I was struggling to show reviews on my collection pages, but Alena from LAI Product Reviews helped me fix everything fast! She was patient, kind, and very professional. Excellent app with amazing support I truly recommend it to every Shopify store owner!

Yulieshoprd

Oct 24, 2025  on Shopify

Me encanta esta app Súper fácil de usar y las reseñas se ven muy bien en mi tienda. Pude importar opiniones con fotos y eso hace que los clientes confíen más. Además, el soporte responde rápido. ¡La recomiendo totalmente!

Tamoora

Oct 24, 2025  on Shopify

Pretty awasome app with super easy functionality to import reviews from amazon etc Customer support is super active too..

PureClear

Oct 21, 2025  on Shopify

Amazing! The customer support team are super quick to respond, very friendly & extremely professional. They have always solved my issue quickly so I can keep working on my store. They are great! Emily has helped me with importing & copying reviews and she is amazing.

Beauté Mafia

Oct 21, 2025  on Shopify

Amazing App & Even Better Support! I’ve been using the LAI Product Reviews app for my Shopify store and I’m so impressed! It’s super easy to use, looks great, and really helps showcase my customer reviews beautifully. The best part is their customer support — they’re always quick to reply and genuinely helpful, answering every question with care. You can tell they really care about their users. Highly recommend!

Weekender The Label

Oct 20, 2025  on Shopify

Support was very efficient and quickly resolved my issue.

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