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Customer reviews: LAI Product Amazon Reviews

Develop by Smartify Apps

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (442)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

  • Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
  • Ease of use and user-friendly interface, making it accessible for non-technical users.
  • Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
  • Customization options allowing merchants to edit reviews and manage them as needed.
  • Affordable pricing with no hidden fees.

Common Concerns

  • Some users noted occasional technical issues, such as problems with review import or display.
  • Room for improvements in UX design, as mentioned by a few users.
  • Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

Axial Art Studio

Nov 10, 2024  on Shopify

La app está genial. El soporte es fabuloso, están en todo momento y siempre aportan alguna solución. Sobre todo Alena y Emily que me han ayudado mucho y son muy majas :D

Life & Loft

Nov 10, 2024  on Shopify

Highly recommend this app. Customer service is second to none! Live support, super quick and always pleasant to deal with. Alena helped me with my issue today and she was so efficient and so nice :)

Luminax

Nov 09, 2024  on Shopify

Amazon reviews import was down for maintenance, reached out for support just to try to understand till when and if they got an ETA but to my surprise support agent Alena made extra effort to assist and handle the imports for me offline so I didn't have to wait for maintenance to be over. amazing works

Kima Glow

Nov 07, 2024  on Shopify

Yeah so I was stuck when a feature wasn't working and I was immediately found help with LAI rep. Truly Top Tier from the site and the rep Alena. Thank You SO Much.

Prepaw

Nov 07, 2024  on Shopify

Alena was awesome , quick and understood my questions without much explanations. very very impressed.

Pick and Home

Nov 07, 2024  on Shopify

Amazing app with an amazing customer support team that answer all questions promptly. Best review app I have ever used.

Puppyum

Nov 07, 2024  on Shopify

I could not download reviews today as the Amazon site was down for maintenance, however the lovely ladies at LAI were so helpful. A little earlier in the day I had another issue seeing my reviews in my store and they promptly rectified the issue for me. They went above and beyond to assist me today. Good old fashioned customer service is still alive and well and LAI. I will continue to recommend this company moving forward. Thanks LAI Team - Annie

Equipt4life

Nov 06, 2024  on Shopify

Thank you Alena for your help and patience your servive was sopt on. I highly recommend getting hold of help desk if anyone is having difficulties the are a fantastic bunch to deal with

MyCoolThing

Nov 06, 2024  on Shopify

I highly recommend this app for dropshipping stores as it can import reviews from various sources. The best part is that it allows you to edit imported reviews that contain sensitive information (e.g., names of other branches). The customer service is excellent – Alena assisted me in manually importing Amazon reviews while the import service was temporarily unavailable.

LIZAPONS

Nov 05, 2024  on Shopify

Tienen una Atención inmediata a problemas. Excelente aplicación. Me encantá y recomiendo tanto por su funcionabilidad como por su atención a clientes.

EKXBike Official

Nov 05, 2024  on Shopify

The customer service team is great, especially Emily, who provides very timely service. Recommended!

GntlSculpt

Nov 04, 2024  on Shopify

I am so impressed with the service! Alena helped me straight away and went and actioned what I was trying to do for me! I cannot recommend her enough.

SolisSleep

Nov 04, 2024  on Shopify

I recently switched from Loox Reviews to Lai, and I couldn't be happier with the transition! The support from Lai has been absolutely top-notch—hands down the best I've ever received. A huge shoutout to Emily, who has been so attentive and supportive, and the dev team, especially Anthony, for going above and beyond to create a custom widget just for me! They customized it as a kind gesture, even though I'm not on the plan that typically includes customizations. No questions asked, just genuine support. Lai Reviews has truly set the bar for customer service, and I’m so glad I made the switch!

Abdomina

Oct 29, 2024  on Shopify

This App has been very easy to use, I did have some trouble finding something that has been recently changed, Emily was so very helpful, I wouldn't of been able to do what I needed to do unless I had her, so thank you Emily :)

Furnulem

Oct 28, 2024  on Shopify

Just upgraded this app and came up with some problems, Anthony helped me with all my problems and solved them. Would recommend this a lot.

Infurtuation

Oct 27, 2024  on Shopify

Loving the ap, I had an issue where I couldn't download reviews from Amazon and withing 30 minutes Emily had the issue fixed, there was another issue I had where I didn't know why my reviews were downloading from Aliexpress, come to find out it was because I had country filters on, Emily help out with that as well. They have really fast and friendly customer service, I highly recommend them for your app reviews.

HelpfulHelpers

Oct 27, 2024  on Shopify

I need help with my reviews grid, and didnt know what to do and emily asked the right questions so she knew what she needed to do, and fixed the problem. thank you emily!

mbodeed

Oct 27, 2024  on Shopify

I have been loving using this app! Its so simple to use and great for my business. I have found the customer service is very helpful too!

Stuhlkraft

Oct 24, 2024  on Shopify

The reviews look very good and it is easy to implement them. The support is absolutely great, always fast and helpful. I am very happy with my decision

Tiny Triumphs

Oct 22, 2024  on Shopify

the support process is very efficient! Emily was helpful and was able to assist me quickly and sort out my issues I was having. thanks so much :)

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