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Customer reviews: LAI Product Reviews App

Develop by Shopify

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (454)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

  • Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
  • Ease of use and user-friendly interface, making it accessible for non-technical users.
  • Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
  • Customization options allowing merchants to edit reviews and manage them as needed.
  • Affordable pricing with no hidden fees.

Common Concerns

  • Some users noted occasional technical issues, such as problems with review import or display.
  • Room for improvements in UX design, as mentioned by a few users.
  • Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

kiddiprint.com

Jul 04, 2024  on Shopify

Great app ! User friendly and really great support. Thanks to Emily for helping me to add reviews on google shopping ;)

Harmont

Jul 02, 2024  on Shopify

I have been using the LAI product reviews for 2 years and have never been disappointed. The support is great. They answer every question and help where they can. The Parker dev team is committed and works very quickly and reliably.

Little Nurture Co.

Jun 30, 2024  on Shopify

I just switched from another reviews app I used for my store, and the customer support I got from LAI through their live chat was the fastest I've ever had! Excellent service.

Quero Sim

Jun 30, 2024  on Shopify

App exelente. Atende minhas necessidade e de fácil manuseio. O atendimento de suporte e espetacular. Quando precisei o atendimento foi ágil e eficiente.

Sweat Fit

Jun 30, 2024  on Shopify

Recomendo muito o Lai Product, o suporte deles é muito bom sempre que preciso de ajuda eles me auxiliam!

Shop Ofertas Max

Jun 29, 2024  on Shopify

Ótimo atendimento! Entrei em contato com o suporte e fui rapidamente atendido. Resolveram meu problema.

The Dog Face

Jun 28, 2024  on Shopify

This is the best and top solution i found to import reviews from aliexpress, i tried many app but there was always soemthing missing or a problem, but i'm glad i found this one and their support super quick and fix any problem within minutes, will surely upgrade to paid plan and will using only this one for other stores too. Love it!!!

PeaksLab

Jun 24, 2024  on Shopify

It's the best reviews app out there!! Not only super comprehensive and plenty of features, but the customer service is superb! Highly recommended

Ma boutique

Jun 24, 2024  on Shopify

Service impécable. La rapidité de réponse ne pourrais pas être meiux ! Emily a répondu à toutes mes demandes parfaitement. Très efficace et gentille.

Flaxen Dreams

Jun 23, 2024  on Shopify

I would never ever use this again, avoid this like the plague if you value your product page's quality. Had two weeks of randomly not showing review section or rating star section. Had to ask support way too many times to fix it. Every time they fixed it, I check the next day to find it disappearing again. Even when they did happen to make the sections show, the review images would be on and off. Mix this in with it showing on mobile and not desktop or vice versa and you can see how frustrated I am with them. They'll answer your support ticket quick alright but the problem just persists and never gets fixed.

Faucetiy

Jun 21, 2024  on Shopify

Very satisfied with the support team and their helpful app. I recommend to anyone starting their new store with this app!

xylvera

Jun 20, 2024  on Shopify

Super good support, fast team and way cheaper than other review platforms. Love that you can tweak reviews and names if you have a store in a country different to the original listings. Also being able to import from Amazon instead of just Aliexpress is AWESOME.

Rezoia

Jun 20, 2024  on Shopify

This app is user-friendly with 24/7 customer service that's always available and quick to resolve issues. It's truly the best review app for Shopify!

SuaUtilidade

Jun 18, 2024  on Shopify

One of the best review apps of all, it saved me a lot and has all the functions I need. The support team is also one of the BEST I have seen.

FairyNooks

Jun 16, 2024  on Shopify

This app is easy to use, 24/7 customer service always available when you needed and they resolve your issue immediately! It is honestly the best review app for shopify!!!!

ActivEar

Jun 14, 2024  on Shopify

Alena was wonderful. I love their customer support. She solved my issues. As a noob in ecom, things can be a bit tricky. It's always great to count on their customer support. Will highly recommend the app.

dogadore

Jun 12, 2024  on Shopify

I've been using the app for a long time now. I am very satisfied for the following reasons: - The app works perfectly - User-friendly dashboard - First-class customer support - Fast response time - Individual customer requests are implemented Thanks to Parker, Emily and the whole team for the GREAT support! Keep up the good work.

NobodyNiche

Jun 11, 2024  on Shopify

Maya was awesome!! She was very prompt and took care of my problem right away. thank you will recommend to my friends

My Store

Jun 10, 2024  on Shopify

Thank you! 5 star rating - saved me so much time, amazing honestly! I spoke with Emily and she was so helpful. There was no waiting time, and she sent me screenshots and provided me with even extra information to help me resolve my issue. communication between us was so clear and she was very patient, i didn't know what to expect as it is a chat box but i could tell Emily was on to it and looking for a solution the whole time.

EL-PET

Jun 09, 2024  on Shopify

I spoke with a girl, her name is Emily...very kind, helpful, and fast in her work...well done and thanks again for the service!!!!

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