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Customer reviews: Kiwi Size Chart & Recommender

Develop by Staytuned

Kiwi Sizing helps Shopify stores reduce returns and boost sales with AI-powered size recommendations. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (810)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

Belmonte

Sep 12, 2024  on Shopify

The app works great! I wanted to add the size chart to our custom page builder and Daniel's help was amazing. It looks great and works smoothly, I recommend!

furryfriendsfurnishingsco

Sep 05, 2024  on Shopify

hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.

K'mana London

Sep 04, 2024  on Shopify

Amazing support from Bunny - Super friendly, helpful and quick response, my issue was solved within minutes. Thank you!

Raven Fightwear

Sep 04, 2024  on Shopify

This app is perfect. Allows me to easily edit size charts as well as show them in both metric and imperial. Customer support was also incredibly helpful.

Lara's Latest

Sep 01, 2024  on Shopify

Incredibly complicated and customer UN friendly When you ask support, you just get bombarded with links of incomprehensible articles.

212 Performance

Aug 21, 2024  on Shopify

Kiwi Size Chart & Recommender is not ADA Compliant, but could possibly be if the developer added basic features. Good for text and a basic chart only. This app lacks the ability to place alt text on images, which should be a basic & essential feature.

lavore

Aug 20, 2024  on Shopify

they ask to leave a review at every save, really annoying. I think the app is good but because of this i will leave 2 stars behind

Van Tuyl

Aug 18, 2024  on Shopify

The app’s customer support is fantastic. They always take the time to understand my issues and think along with me to find the best solution. Every problem I’ve had has been quickly and effectively resolved. It’s great to know I can rely on them!

MRKseasons

Aug 14, 2024  on Shopify

Good app, does have a learning curve and it can look overwhelming at first. But they got litteraly everything you need and the support is great with assisting! Once you get the hang of it, you wont want anything else. this app is a MUST have for fashion stores!

Direct School Uniforms

Aug 13, 2024  on Shopify

Kiwi Size App is wonderful, the support is fantastic. We are on the top tier very happy with pricing, support and the apps' functionality.

Jor Riset

Aug 09, 2024  on Shopify

Deze app is gemakkelijk te gebruiken voor webshop eigenaren en helpt goed bij het maken van maattabellen.

EverybodyLovesLakyra

Aug 08, 2024  on Shopify

I needed this app desperately since I'm dropshipping and most of my products are in Asian sizes but my store is based in the US. So thankful this app exists!

Parages

Aug 08, 2024  on Shopify

Je recommande totalement cette application, plutôt simple à utiliser (on se familiarise assez vite à l'outil) et efficace (nous souhaitions des fonctions simples). Le service technique est quant à su nous apporter les réponses et aide nécessaires quand nous en avons eu besoin.

Versielle

Aug 05, 2024  on Shopify

Works nice and fast. Clear layout. It takes some practice, but once you get it, the chart will be on your site within 2 minutes.

rowor.nl

Jul 31, 2024  on Shopify

goede app, werkt goed en is erg handig, ook als je een vraag hebt helpt de klanten service je snel en goed, aanrader!

Quality Approach Fashion

Jul 29, 2024  on Shopify

This is a very good app and for a good price. Does what we need and more. Daniel and Bunny were able to help me with my inquiry. I recommend this app.

Outrank Brand

Jul 29, 2024  on Shopify

Amazing support and a great program to use...I love the import from excel feature because it saves us lots of time...

PROJECTISR US

Jul 21, 2024  on Shopify

My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.

HOMIESMARBELLA

Jul 12, 2024  on Shopify

We have just started using Kiwi Size Charts & Recommender app, so far we like the functionality better than our previous size charts app, and the support team is really fantastic! They are very fast and efficient, solved all our issue with set up! Definitely recommend this app to anyone looking for a size charts solution for your store.

Stitch & Smile

Jul 08, 2024  on Shopify

The app seems to have all the features I need and it's really easy to use; however, everything is very slow to load and change.

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