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Customer reviews: Kiwi Size Chart & Recommender

Develop by Staytuned

Kiwi Sizing helps Shopify stores reduce returns and boost sales with AI-powered size recommendations. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (832)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

Outrank Brand

Jul 29, 2024  on Shopify

Amazing support and a great program to use...I love the import from excel feature because it saves us lots of time...

PROJECTISR US

Jul 21, 2024  on Shopify

My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.

HOMIESMARBELLA

Jul 12, 2024  on Shopify

We have just started using Kiwi Size Charts & Recommender app, so far we like the functionality better than our previous size charts app, and the support team is really fantastic! They are very fast and efficient, solved all our issue with set up! Definitely recommend this app to anyone looking for a size charts solution for your store.

Stitch & Smile

Jul 08, 2024  on Shopify

The app seems to have all the features I need and it's really easy to use; however, everything is very slow to load and change.

Pure London

Jul 05, 2024  on Shopify

Love this app, you can change anything you want and make it how you want it. The customer support helps you with any problem you have + fast response!

Quavara

Jun 30, 2024  on Shopify

The app is user friendly! But trust me more than the app the support makes it even more user friendly! They would go out of the way to help you out. They understand new users need extra help and they ensure to get you the help you need! HIGHLY RECOMMENDED!!!!!!

Renegade Hoof Boots

Jun 25, 2024  on Shopify

This app is perfect for what we needed it for. Support was terrific and worked with us to fine tune it to our exact and unique needs. So happy with the result!

stripeypeach

Jun 24, 2024  on Shopify

Great free app, I struggled a little at first to set it up but the app team were really quick to help. I recommend it!

E-SeaRider

Jun 06, 2024  on Shopify

I can't honestly leave a review yet, as I just downloaded it. But each time I make a change to a size chart I am working on trying to input info in, it ask me for a review. So I am doing this review to stop the pop ups.

OZI. AMSTERDAM

Jun 04, 2024  on Shopify

WHAT AN AMAZING EXPERIENCE! Super patient HELPDESK. Who helped me for more than 2 hours. This app I Would recommend to everyone. I Am defenitly signed up for an lifetime with the ultimate plan!

findibike

Jun 04, 2024  on Shopify

Depois de 3 dias lutando 12 horas por dia pra configurar deu certo, sugiro que quem não tem tempo para debruçar de frente ao computador não instale porque é muito difícil. Agora vamos ver daqui pra frente se for a usabilidade for boa posso refazer minha avaliação

Mjölkshop.se

Jun 04, 2024  on Shopify

The best app ever invented for its purpose. It's just super and what I have been looking for since I started Shopify. You may add a profile where you can drag and drop lines where measure are taken, if it is possible?! Even without it it's 100% Super! Best ever!

Zepheria

Apr 24, 2024  on Shopify

Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?

Belle Brawn

Apr 24, 2024  on Shopify

Why does this app go off-line and customers cant see size charts, when you have 400 products this is a nightmare. This is the second time this has happened to me

Sharky Slides

Apr 17, 2024  on Shopify

Fantastic App. I have tried plenty trying to find one that suited my needs, and the flexibility and options in this app are perfect for anyone. The customer service are some of the best - very helpful and informative!

Inspire Collexion

Apr 17, 2024  on Shopify

Amazing app and great service from Girlie, she helped me optimise the settings to get the style and look I wanted. Also very friendly and prompt :) thank you

FOX'S

Apr 10, 2024  on Shopify

Great app, beautiful and easy to implement and for "special" requests the Support Team of Kiwi did a great job, thanks Arci

Wild One

Apr 03, 2024  on Shopify

The app is working well for us. Customer support is excellent. They respond quickly and have really effective reps to help with any issue. I do wish the reporting side of the app worked a bit better.

LAURIE DK

Jan 04, 2024  on Shopify

Have been using Kiwi Size Chart on 6 on my stores for a while now, and the app and support has been great. It offers many different options in regards to custimisation and offering different size charts to different product groups. Highly recommend :)

Aveliajewels

Dec 06, 2023  on Shopify

Already uninstalled. A simple question was handled from November 16 to now open in the process, I do not understand for programmers this is difficult? I don't understand how hard it is for a programmer to do this, knowing that it's still being answered! At first it was fine, the developers could reply in time, now I don't know what's going on!

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