We had been satisfied with Kiwi with easy setup & ability to use our own designed template. However, we have had a glitch with our size chart since March and are getting nowhere with the help center. We have reached out 3 times and have been told our issue is high priority, then get no follow up. Our size chart worked fine for over a year and now due to this issue, our customers aren't able to easily navigate between tabs as we had designed it.

333

We used to absolutely love this app. The developer is responsive and there is constant improvement of the apps features. Unfortunately the new limits on the number of published size charts and additional fees for sales over 100 pc. is a deal breaker for us. We are leaving for a different solution without these restrictions.

The customer care is horrible - no one responds when the app on the website is glitching

It's easy to use for the most part. However, you cannot copy and past sizes like 23-34" if the Table Unit Conversion is set. I also wish that the filter bar didn't reset randomly. It'd be nice to filter by brand/product type/tag.

It's impossible to get a hold of someone to help when something goes wrong.

Inconsistent, doesn't always work. Size recommended stopped showing and working, and then the pop up size chart stopped showing Dec. and no reason why. Uninstalling.

The recommender didnt work out for me. I am using the normal one.

I have been facing an ongoing issue with the size chart integration on my website, and despite reaching out to Kiwi’s support team numerous times, the problem has yet to be resolved. Each time, I’m told the issue is fixed, only to find out it isn't. As a business owner running a clothing brand, an accurate size chart is critical for my customers, especially since over 50% of them use iOS devices, where the chart doesn't display correctly. This technical glitch has severely affected my conversion rate and sales, costing me thousands in ad spend. Despite countless assurances that the matter has been escalated, it remains unresolved, showing a complete lack of genuine support. My patience is beyond tested, and I cannot recommend Kiwi's services due to their inability to fix this basic yet crucial feature. Proceed with caution if you're relying on them for an essential part of your e-commerce setup.

There is something wrong with my website size table. I sent emails twice, from morning to evening, but no one replied. they used to help deal with it quickly. Now I don't know why it's so inefficient.

Kiwi Size Chart & Recommender is not ADA Compliant, but could possibly be if the developer added basic features. Good for text and a basic chart only. This app lacks the ability to place alt text on images, which should be a basic & essential feature.

they ask to leave a review at every save, really annoying. I think the app is good but because of this i will leave 2 stars behind

The app seems to have all the features I need and it's really easy to use; however, everything is very slow to load and change.