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Customer reviews: Kiwi Size Chart & Recommender

Develop by Staytuned

Reviews (1,602)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

PROCLAIM

Feb 04, 2025  on Shopify

It's impossible to get a hold of someone to help when something goes wrong.

Berry Jane™

Jan 12, 2025  on Shopify

Inconsistent, doesn't always work. Size recommended stopped showing and working, and then the pop up size chart stopped showing Dec. and no reason why. Uninstalling.

Zoë Rêve

Nov 05, 2024  on Shopify

The recommender didnt work out for me. I am using the normal one.

Lemalaya

Sep 24, 2024  on Shopify

I have been facing an ongoing issue with the size chart integration on my website, and despite reaching out to Kiwi’s support team numerous times, the problem has yet to be resolved. Each time, I’m told the issue is fixed, only to find out it isn't. As a business owner running a clothing brand, an accurate size chart is critical for my customers, especially since over 50% of them use iOS devices, where the chart doesn't display correctly. This technical glitch has severely affected my conversion rate and sales, costing me thousands in ad spend. Despite countless assurances that the matter has been escalated, it remains unresolved, showing a complete lack of genuine support. My patience is beyond tested, and I cannot recommend Kiwi's services due to their inability to fix this basic yet crucial feature. Proceed with caution if you're relying on them for an essential part of your e-commerce setup.

Kafiloe

Sep 13, 2024  on Shopify

There is something wrong with my website size table. I sent emails twice, from morning to evening, but no one replied. they used to help deal with it quickly. Now I don't know why it's so inefficient.

212 Performance

Aug 21, 2024  on Shopify

Kiwi Size Chart & Recommender is not ADA Compliant, but could possibly be if the developer added basic features. Good for text and a basic chart only. This app lacks the ability to place alt text on images, which should be a basic & essential feature.

lavore

Aug 20, 2024  on Shopify

they ask to leave a review at every save, really annoying. I think the app is good but because of this i will leave 2 stars behind

Stitch & Smile

Jul 08, 2024  on Shopify

The app seems to have all the features I need and it's really easy to use; however, everything is very slow to load and change.

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