Kiwi Size Chart & Recommender logo

Customer reviews: Kiwi Size Chart & Recommender

Develop by Staytuned

Reviews (1,602)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

FEVO DÜSSELDORF

Feb 05, 2025  on Shopify

It had error for very long time and they couldn't fix it.

chiclara

Jan 30, 2025  on Shopify

Unreliable app with major functionality issues. The "Import Product Table" feature is completely broken - the "Select" button is unresponsive. I've been reaching out to their support team for a week, but they still haven't fixed this basic problem. Save your time and look elsewhere.

ZU4R SPORTSWEAR

Jan 19, 2025  on Shopify

App sluttet å virke, umulig å fikse. Butikken har vært uten size chart i over en uke nå! Vi har blitt trukket årlig betaling 3 ganger i prosessen for å få denne app til å virke. Nå gir vi opp!

AVA YORKVILLE

Dec 31, 2024  on Shopify

The recent price increase is disappointing—it's no longer worth the cost compared to other sizing apps.

MODERNE PARIS

Nov 16, 2024  on Shopify

WORST APP

FateClothingLabel

Nov 13, 2024  on Shopify

Like

Nelow

Oct 01, 2024  on Shopify

I got ghosted by the support

Lovshade

Sep 25, 2024  on Shopify

the size chart can not be synced when you try to open a new store.

furryfriendsfurnishingsco

Sep 05, 2024  on Shopify

hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.

Lara's Latest

Sep 01, 2024  on Shopify

Incredibly complicated and customer UN friendly When you ask support, you just get bombarded with links of incomprehensible articles.

Anika Fashions

Aug 15, 2024  on Shopify

very nice product

PROJECTISR US

Jul 21, 2024  on Shopify

My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.

Aurum Goods

Jun 21, 2024  on Shopify

Not able to properly review as I can't get further with instalments before I leave a review..

Zepheria

Apr 24, 2024  on Shopify

Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?

Belle Brawn

Apr 24, 2024  on Shopify

Why does this app go off-line and customers cant see size charts, when you have 400 products this is a nightmare. This is the second time this has happened to me

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