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Customer reviews: Kiwi Size Chart & Recommender

Develop by Shopify

Kiwi Sizing helps Shopify stores reduce returns and boost sales with AI-powered size recommendations. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (880)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

Sunny Nook Shops

Jun 11, 2025  on Shopify

Acri was great! I reached out very frustrated about learning to create multiple size charts and he was kind, knowledgeable and EXTREMELY helpful. He helped with creating the charts, and provided instructions on how I can make changes and also made a loom for me on how to use the 3 charts. AMAZING! He made this such a pleasant experience.

Deganis Beachwear

Jun 10, 2025  on Shopify

I love the app! It would be great if we could also have the possibility to add the size chart on a normal page, and not just on the product page, as sometimes we have to create landing pages for campaigns.

The ANJELMS Project

Jun 06, 2025  on Shopify

The support team was very helpful in navigating the changes we needed to make with our newly upgraded website and theme. Zach was a delight to work with and this app is definitely one to recommend!

Rovian

May 29, 2025  on Shopify

Arci was able to assist and help me in a very fast timely manner and clear up all of the problems I was having. He went an extra step and created a loom video to explain the steps. Awesome customer service and Arci was great!

JJwinks

May 28, 2025  on Shopify

We've had a great experience using Kiwi Size Chart & Recommender. It’s intuitive, easy to customize, and integrates seamlessly with our store on our product pages. Since implementing it, we've seen a drop in size-related returns and an increase in customer satisfaction. Highly recommend it to any business looking to streamline their sizing experience!

SLBMoto

May 21, 2025  on Shopify

Great support from the team in getting the Size Chart link positioned exactly how I wanted it on my Product Page. Having Kiwi Size chart definitely helps reduce returns by helping my customers get their size right first time.

Corporate Giggles

May 21, 2025  on Shopify

Initially things started off positive. The person helping was responsive and tried to help, but when things were not working as planned, things shifted, responses lessened and then just stopped. I would check to see if any updates were happening on the site and things were happening but not for the better, mostly unsuccessful attempts to fix. Then I received it's working for me etc.(which was not the truth). Eventually, he explained based on a conflict from a different program my request couldn't happen the way I originally wanted, which was fine. Fast forwarding, he was able to make the alternate changes, but I only became aware of them because I kept checking to see if anything was happening. During that process he messed up a few things, and stopped communicating all together. In the end I just starting sending screenshots of how things looked. He eventually, put things back together, but had I not checked and started sending screenshots, I'm not sure what would have happened. Because things did workout in the end I'm leaving 3 stars, because there were honest attempts to support but somewhere along the line things took a drastic turn.

LUV LingeReady UV

May 20, 2025  on Shopify

Very easy to use and it'll save you a ton of time compared to not using this app. Download the app and you'll see!

BAS Bride

May 19, 2025  on Shopify

Their response time was simply amazing - every question I had was answered so quickly. Highly recommend this app and their exceptional service to any business owner looking for a size chart app!

Life Is Wanderful Co.

May 15, 2025  on Shopify

Fantastic product that's easy to use an exceptional customer support. They go above and beyond to make everything easy to use and even adapt code if needed to make you happy.

SANYA

May 04, 2025  on Shopify

Using free version, but looks brilliant and also support reacted on my question (Markos in my case) in few minutes with minor issue when we changed theme. Overall been with a guys for several years and I can only recommend it!

jersey-boutique

Apr 28, 2025  on Shopify

A perfect app! I recommend it to everyone, the support is unbelievably good. Thank you very much for this amazing app!

Aerospace Pop-Up Store

Apr 24, 2025  on Shopify

We used to absolutely love this app. The developer is responsive and there is constant improvement of the apps features. Unfortunately the new limits on the number of published size charts and additional fees for sales over 100 pc. is a deal breaker for us. We are leaving for a different solution without these restrictions.

Morphlete X

Apr 21, 2025  on Shopify

Great experience with Kiwi Size Chart & awesome support from Markson! The app works smoothly and is easy to use. It really helps make sizing clear for my customers. Big shoutout to Markson from support - super helpful, fast, and friendly. Made the whole setup process easy. Highly recommended!

Chic Laurent

Apr 17, 2025  on Shopify

Arci was very professional and prompt in answering my questions and guiding me through the process. Moreover, he went to extra lengths to setup things and showed me in depth tutorials

Happy Plant People

Apr 17, 2025  on Shopify

It took a little while to get a response, but totally worth the wait. Problem solved and assistance much appreciated!

Thicket Adventure

Apr 07, 2025  on Shopify

Love this app, really makes my size chart look good. It took me no time to setup! I hope to spend more time with it in the coming weeks to improve. Love that I can put my own photos in because us plus-size girlies need to be represented properly!

Lacceti

Mar 30, 2025  on Shopify

Very helpful customer service. if you cant figure out something with the app they always just do it for you :)

Boutique 1861

Mar 26, 2025  on Shopify

It's quite rare that I give such a low review, but I'm doing it to potentially help other merchants. The service of this app is really not up to the standard of the industry. In our case we had the size chart widget not showing on some products, we grant them access to our online store to fix this issue and they create major issues at the same time displaying sold out badge in the majority of our new product with stock. We've tried to contact them but it's a 2 hour wait and they haven't duplicated the theme so we can't revert ourselves. Also be aware that this application does not work with translate and adapt, meaning that you will have to install a 3rd application like Langify which will slow down your site much more.

Kalizeh

Mar 25, 2025  on Shopify

Disappointed with the cancellation process The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing. I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.

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