Kiwi Size Chart & Recommender logo

Customer reviews: Kiwi Size Chart & Recommender

Develop by Staytuned

Reviews (1,602)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

Untamed Threat

Sep 26, 2024  on Shopify

This size chart recommender is a very useful tool and shows great effects on conversion rates toward customer satisfaction. I highly recommend using this app to increase satisfaction.

Adelyne-Melbourne

Sep 25, 2024  on Shopify

Such a great experience with customer support! They were super fast, explained everything clearly, and fixed the issue in no time. Really made my day!

Lemalaya

Sep 24, 2024  on Shopify

I have been facing an ongoing issue with the size chart integration on my website, and despite reaching out to Kiwi’s support team numerous times, the problem has yet to be resolved. Each time, I’m told the issue is fixed, only to find out it isn't. As a business owner running a clothing brand, an accurate size chart is critical for my customers, especially since over 50% of them use iOS devices, where the chart doesn't display correctly. This technical glitch has severely affected my conversion rate and sales, costing me thousands in ad spend. Despite countless assurances that the matter has been escalated, it remains unresolved, showing a complete lack of genuine support. My patience is beyond tested, and I cannot recommend Kiwi's services due to their inability to fix this basic yet crucial feature. Proceed with caution if you're relying on them for an essential part of your e-commerce setup.

Havanastar - هاڤاناستار

Sep 23, 2024  on Shopify

Great App it''s realy make your work easy and organized. at first a got a problem when display on disktop pc's it took a while by support team to fix this issue. other than that it's a good choice . Tayseer M.

Kafiloe

Sep 13, 2024  on Shopify

There is something wrong with my website size table. I sent emails twice, from morning to evening, but no one replied. they used to help deal with it quickly. Now I don't know why it's so inefficient.

Pugglez

Sep 13, 2024  on Shopify

I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app. The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive: $0 extra for less than 100 orders $5 extra for 100–500 orders $20 extra for 500–2,000 orders $60 extra for 2,000–6,000 orders $120 extra for 6,000–10,000 orders $200 extra for 10,000–20,000 orders $350 extra for more than 20,000 orders To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once. Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts. While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.

Belmonte

Sep 12, 2024  on Shopify

The app works great! I wanted to add the size chart to our custom page builder and Daniel's help was amazing. It looks great and works smoothly, I recommend!

furryfriendsfurnishingsco

Sep 05, 2024  on Shopify

hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.

K'mana London

Sep 04, 2024  on Shopify

Amazing support from Bunny - Super friendly, helpful and quick response, my issue was solved within minutes. Thank you!

Raven Fightwear

Sep 04, 2024  on Shopify

This app is perfect. Allows me to easily edit size charts as well as show them in both metric and imperial. Customer support was also incredibly helpful.

Lara's Latest

Sep 01, 2024  on Shopify

Incredibly complicated and customer UN friendly When you ask support, you just get bombarded with links of incomprehensible articles.

212 Performance

Aug 21, 2024  on Shopify

Kiwi Size Chart & Recommender is not ADA Compliant, but could possibly be if the developer added basic features. Good for text and a basic chart only. This app lacks the ability to place alt text on images, which should be a basic & essential feature.

lavore

Aug 20, 2024  on Shopify

they ask to leave a review at every save, really annoying. I think the app is good but because of this i will leave 2 stars behind

Van Tuyl

Aug 18, 2024  on Shopify

The app’s customer support is fantastic. They always take the time to understand my issues and think along with me to find the best solution. Every problem I’ve had has been quickly and effectively resolved. It’s great to know I can rely on them!

MRKseasons

Aug 14, 2024  on Shopify

Good app, does have a learning curve and it can look overwhelming at first. But they got litteraly everything you need and the support is great with assisting! Once you get the hang of it, you wont want anything else. this app is a MUST have for fashion stores!

Direct School Uniforms

Aug 13, 2024  on Shopify

Kiwi Size App is wonderful, the support is fantastic. We are on the top tier very happy with pricing, support and the apps' functionality.

Jor Riset

Aug 09, 2024  on Shopify

Deze app is gemakkelijk te gebruiken voor webshop eigenaren en helpt goed bij het maken van maattabellen.

EverybodyLovesLakyra

Aug 08, 2024  on Shopify

I needed this app desperately since I'm dropshipping and most of my products are in Asian sizes but my store is based in the US. So thankful this app exists!

Parages

Aug 08, 2024  on Shopify

Je recommande totalement cette application, plutôt simple à utiliser (on se familiarise assez vite à l'outil) et efficace (nous souhaitions des fonctions simples). Le service technique est quant à su nous apporter les réponses et aide nécessaires quand nous en avons eu besoin.

Versielle

Aug 05, 2024  on Shopify

Works nice and fast. Clear layout. It takes some practice, but once you get it, the chart will be on your site within 2 minutes.

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