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Customer reviews: Judge.me Product Reviews App

Develop by Judge.me

Judge.me is a powerful Shopify app designed to collect and display customer reviews, boost trust, and drive sales. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (29,953)

Overall rating
5

What Merchants Think

Overall, merchants have expressed positive feedback about the "Judge.me Product Reviews App," highlighting its significant impact on managing and showcasing customer reviews. The app is valued for its flexibility, ease of integration, and especially its exceptional customer support, which consistently receives high commendations from users. While there are minor challenges with certain configurations and setups, the support team's rapid response and helpfulness largely mitigate these issues.

Key Strengths

  • Outstanding customer support with fast and helpful responses.
  • Easy installation and integration with platforms like Shopify.
  • Flexible customization options for widgets and emails.
  • Effective import/export functionalities, especially for large volumes of reviews.
  • Streamlined process for collecting and showcasing reviews, including photos and videos.

Common Concerns

  • Difficulty navigating certain features, like re-requesting reviews or finding specific settings.
  • Initial setup can be time-consuming or confusing without support assistance.
  • Some features might require manual support intervention for customization or adjustments.

Final Thoughts

Judge.me Product Reviews App is highly regarded among users, mainly due to its extensive features for managing reviews and the exemplary support team that backs it. While users occasionally face challenges with initial setups and navigation, these are generally outweighed by the app's capabilities and the reliable assistance provided by the support staff. It is a recommended tool for businesses looking to enhance their e-commerce websites through effective review management.

Athleon

Sep 14, 2024  on Shopify

abderrahman was a huge help, he made sure i was looked after and even after i was a bit impatient, he still helped me quickly and efficiently. amazing customer service in my opinion.

Munchkies

Sep 14, 2024  on Shopify

Great app and an even better support. One of the agents, Han, added a snippet of code that really brightened up my website.

Four Hanger Boutique

Sep 13, 2024  on Shopify

Customer service is FANTASTIC. Gabriela was super knowledgeable and was able to help me set it up. I had no problems.

Fit Doll Collection

Sep 13, 2024  on Shopify

Great app for detailed reviews. Ive been using this app for a while now, the app users interface is easy to navigate and offers seamless experience. Its a must have app for your Shopify store.

BIG PRINTING CO.

Sep 13, 2024  on Shopify

So far great. Customer service took care of me fast! Happy so far. Look at me writing a review about the review app!

Stage Stop Candy

Sep 13, 2024  on Shopify

Easy to setup and integrate into our system! When we did need help, Hakima was very quick to respond to our needs and resolve our issues. Everyone we have interacted with at Judge.me is fantastic!

TheCovenOfSparkle

Sep 13, 2024  on Shopify

Hakima has been amazing, she has helped with my requested and the issue was sorted within about 10 minutes. She was very efficient and professional. Thank you Hakima!!

WohnCharme

Sep 13, 2024  on Shopify

The support from Judge.me is simply amazing. I have two shops with different requirements for reviews. The support team worked over several days, continuously adjusting the code for me until everything looked exactly the way I wanted it in the end. I am truly more than impressed with the support – it doesn’t get any better than this!

Tyrion and Theon

Sep 13, 2024  on Shopify

I was having issues uploading the review app because I'm technically challenged and then out of the blue judge.me tech help popped up and performed a miracle. Jess had the review app up and running quicker than lightning. She was like a Genie in a bottle, bless her. I could talk about her all day but I better leave some room for the app. Thanks Jess The review app looks wonderful on my store and matches the colour theme I have. It is so important to have reviews and I had held off for a year thinking I would be paying big money for the app. Not so with judge.me review app, it was free and that is what small business owners need. It looks amazing and professional and I know it will help with the hesitant shoppers. Win Win

Abundance of Grace LLC

Sep 13, 2024  on Shopify

I had spent the day working on my website to incorporate different apps and grew frustrated with the process. Mostly because I am an amateur trying to add in the very least, the basics. I tried to install judge.me and ran into an issue w/ the widgets not loading, and decided I had enough. I walked away from my computer, got some fresh air, and came back only to see Jess messaged me to assist me with installing. Jess took 3 minutes and everything was complete. Jess, you made my entire DAY! Your timing was impeccable, I cannot wait to see reviews of my best sellers get added, and I cannot thank you enough for saving my day (and patience) and finishing the process. This service is the best one I have ever encountered. Jess was so personable in her intro, I knew she was going to be amazing!!! THANK YOU THANK YOU THANK YOU!!!

Learning Headphones

Sep 12, 2024  on Shopify

Excellent support and highly recommended product review app. Thanks to Gabriela for the great support as well.

A & E Beauty Supplies

Sep 12, 2024  on Shopify

Very easy setup and awesome customer support. I haven't had any store reviews yet as I just set it up but it all looks great so far.

Medans

Sep 12, 2024  on Shopify

Overall the styling of this app is pretty old, it looks like it's been created in the 2010s. If you want to have it look modern prepare for some serious CSS rewriting and even JS hacking. The support is good, but it just seems like the architecture behind this was bad from the start and everything custom needs a workaround. The translation part is pretty bad, I've got a store in both english and romanian and the translation just doesn't sound romanian. There is no way to adjust the translated texts in the review widget, you have to either accept the default translation or write custom JavaScript to intercept those texts and change them in the page. Doing that causes a flicker where you see the initial text first, then the it quickly changes to your text. You just need to hope the client doesn't notice. The multi-language review emails allow translation, but you can only set change the text. The product title, which is outside your control, stays in the language set in the admin(EN in my case). So you end up with an email in romanian with products titles in english. There is currently no way to change this at this point. This app is just not made for stores that use more than one language at the same time. Found all this after spending about 3 weeks of my extra time customizing it.

Hunky Tops

Sep 12, 2024  on Shopify

Simple pricing, simple features, top notch customer service. What else can you expect? Judge.me is the best, and continuously improving. The value you get for the price is ridiculous. Give them a try! I have used their customer service several times and they never disappoint. Always ready to help around the clock. My latest interaction was with Igor and he was fantastic, but every interaction I've had with their team has been good. I'm a customer for life!

Soap Is a Lye SJ LLC

Sep 12, 2024  on Shopify

they were able to assist me getting set up. i have limited time and attention due to taking care of a 4 month old and i needed a lot of help with transitioning. they made my reviews work and i'm super greatful

The Upcycled Paper Company

Sep 12, 2024  on Shopify

This is a great app and has fantastic customer support. I immediately, unprompted, received a message from Abraão just letting me know that if I need any help, he can help me out. I thought I wouldn't need anything but once I ran into a small issue, he was able to immediately diagnose the problem. Thanks so much Abraão!

Alpa Golden

Sep 12, 2024  on Shopify

My experience with Leandro's help could not be more positive. He was very fast and efficient, he solved a problem that had been going on for 48 hours in a few minutes. Thank you very much

MiTierraWorld

Sep 12, 2024  on Shopify

Started using it only 5 days ago and I'm a newbe. So I can already say fantastic customer service! 24/7, no more than a minute waiting, ready to help and go the extra mile.

Designs by MJ

Sep 12, 2024  on Shopify

Customer service is great! they are super quick to do a live chat and so helpful! I needed help setting up my coupon email, it was easy and quick to do with live chat!

SERENEWIG

Sep 12, 2024  on Shopify

I just added judge.At present, it seems to feel good, and the customer service's answer is also very satisfactory.

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