Taranker.Com Logo
Growave: Loyalty & Wishlist logo

Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (2,209)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

Tumbleweed Plants

Aug 29, 2024  on Shopify

Superb team, great to see good improvements with the apps. We are now on the V2 of growave. We are excited to grow our loyalty program, together with an app partner like Growave. Shout out to Masha, for assisting us very promptly. Kudos team!

The Keto Collective

Aug 20, 2024  on Shopify

Brilliant, there support team is fantastic, we needed some customisation done and they managed to get this done for me really quickly. Would def recommend Growave. Thank you for all your help.

ProSoccer

Aug 19, 2024  on Shopify

We've been using GWave for about a year, maybe less. Their support is amazingly fast and helpful. App has been working great for us, no issues thus for on a Shopify Plus website. Thanks guys for all you do!

Osage River Gear

Aug 15, 2024  on Shopify

Had a rough time with initial installation, however Yzat and the team at Growave were incredibly prompt in resolving each issue individually. In less than 24 hours, the app was functioning at 100%. We're now using it across our 4 stores and the results are great so far! Would definitely recommend for ease of use and implementation.

Hattaché Beauty & Lifestyle Goods

Aug 13, 2024  on Shopify

Excellent Customer Service!, The Service Team is very responsive to inquiries submitted and thorough/timely with the completion. The Growave tool has been very helpful for our company. Highly recommended!

Verified Shungite

Aug 12, 2024  on Shopify

There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.

LOFT the Store

Aug 06, 2024  on Shopify

The Growave App is very nice since it combines both loyalty and wishlist together. But the most amazing thing is the support from the Growave team. As we have specific needs with 90% of our business still at the POS ,they are always helpfull with both advice and support. Customer Happiness and Success is clearly at the top op their list.

LOADEDSHOP.se

Jul 31, 2024  on Shopify

I'm content with the support team, quick responses and always helpful and kind. However, I would've appreciated some support to migrate to the new update (V2 version). Growave customized our current V1 version, but couldn't help in regards to customizing the V2 version and they will stop supporting the V1 version in the near future. In other words, we feel like we are caught between a rock and a hard place. BUT the support team understood our situation and are currently working on a solution, which we are grateful for. Thanks!!

Zaphino

Jul 30, 2024  on Shopify

Challenging Integration and Unresponsive Support I found the Growave app extremely difficult to integrate into my Shopify store. The support team is unhelpful and requires constant prompting to provide any assistance. Their indifferent attitude persists even if you’re subscribed to the $150/month plan. I wouldn’t recommend this app due to its cumbersome integration process and lack of effective customer support. Very disappointing experience.

MediTea Wellness

Jul 26, 2024  on Shopify

The Growave team always goes above and beyond to support our shop. Any time I have a question or issue, someone is willing and able to assist via chat in a very timely manner. Also, the value of this app with reviews, loyalty and wishlist functionality is above and beyond efficient compared to needing multiple solutions. Thank you!

TRMC

Jul 26, 2024  on Shopify

I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!

BLUETTI-US

Jul 23, 2024  on Shopify

感谢Begi客服,他给我回答问题特别的详细,他非常耐心,很好的帮助了我。感谢您,祝您快乐每一天。

Wain.cr

Jul 20, 2024  on Shopify

Setting up a full-fledged Rewards Program is supposed to take weeks, right? Well with Growave it took us 2 days, with their team always on track making sure all was fully integrated with our Shopify store and customer database, MVP features activated, and ready to generate value for our customers. AND we still have more awesome additional features left on the roadmap to activate to move this program beyond our initial expectations. Hands-down a MUST for your Shopify tool stack! Thank you team at Growave!! :) PS: ¡Si tiene la traducción al Español!

NiceHCK Audio

Jul 19, 2024  on Shopify

powerful apps and nice support. Most functions is very well, One shortcoming is that the placement of rewards tabs is limited and cannot be placed in any position. I hope it can be improved in the future.

Géopélie

Jul 16, 2024  on Shopify

Hi there, can't log into the Growave app in my shopify store and didn't get an answer from the customer service. Are you experiencing bugs ? Please do get back to us, thanks, Delphine

GLAMLIFE BEAUTY

Jul 14, 2024  on Shopify

Uninstalled the app and received a charge, upon reaching out to them they immediately foxed the issue, I can appreciate their customer service and professionalism throughout the whole process

Hello Australian

Jul 10, 2024  on Shopify

Esta aplicación es genial para fidelizar clientes y reforzar tu marca con reseñas de tus clientes. El servicio técnico es de 10, muy rápidos y eficientes. En mi caso me atendió Janat y le estoy muy agradecida porque ha sido realmente amable y profesional. Recomiendo ;)

L'Atelier Global

Jul 10, 2024  on Shopify

We integrated Growave into our store three years ago and we couldn't be happier with their continual upgrades, top notch customer service and intuitive software. They seamlessly replaced multiple apps we used, including loyalty programs, referrals, rewards, reviews, and wishlist functionalities, etc. It is all in this APP and backed by a customer team that always responds to our emails ASAP. We highly recommend Growave!

WABI-SABI STORE

Jul 08, 2024  on Shopify

When I changed the theme of my store, the design and features of this app were not applied properly. When I contacted support, they immediately fixed the code and resolved all the issues. Thank you to the growave team. thank you so much.

Soap So Co.

Jul 08, 2024  on Shopify

We've been using the Growave for over three years, and it's been fantastic. When we implemented a new theme, the Growave support team was amazing. They integrated everything seamlessly and exactly how we wanted it. Their exceptional support made the transition smooth and hassle-free. Highly recommend!

Scroll to Top