Great app. Great tech support. They stayed on the chat with me over an hour and helped me with some back-end issues I could not figure out on my own. Thanks again. For the help.

First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop. Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature. I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all. This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall. If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.

Growave's customer service is enough to make the app worth it without all of the awesome features of the app itself. They truly care about their clients which is invaluable. I'm looking forward to watching it all in action!

J'utilise Growave depuis plus de 3 ans et l'application est vraiment facile d'utilisation pour moi et les utilisateurs. Ça permet d'offrir un programme de fidélisation de qualité. Le service à la clientèle est également très efficace en cas de problème.

A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee. Whenever I've needed support of migration support, it's been quick and carried out well. Can't fault the app or the team!

Love using Growave, very user friendly. Customer service is top notch. The few times I have had to reach out, they respond that same day and have always been able to assist me. As a business owner, we need prompt responses.

英語で問い合わせは大変ですが、すぐに返信くれてサポートを迅速にしてくれてるのでとても助かっています！

App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic.

Very satisfied. When encountering difficulties, the customer service will also patiently answer until helping to solve it. Very professional

I'm just starting to use the app again. Although I'm not happy about the massive price increase, I'm willing to try it. Jaganat from their support team spent time with me setting up the app. She was very knowledgeable, helpful, and patient with all of my questions. Thank you, Jaganat!!!

I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)

A wonderful loyalty app, easy to set up and the customer service is also very responsive and helpful. Recommend!

I am satisfied with the review function. Joomart in support was quick to respond to my questions about the layout!

Janat helped me with my enquiry. I was supported and my issue resolved! Love the app and love the support.

I will recommend this plugin to others. I really value the speed at which customer service handles inquiries, and they’ve done an excellent job in this regard.

Truly Appreciate the migration support manager and tech team! We were having issues with legacy version but they made the migration so easy and quick! Super nice and fast :) They also made custom changes for our membership page links and it's flawless. Thank you so much Maryam and her tech team!

英語でのやり取りになりますが、迅速に対応いただけサポートは万全です。

Now that I have been in contact with the team, I have been able to realize the capabilities that this application has. The team has helped me a lot with quick responses and very good support.

Thank-you so much for your super fast support. I am very pleased with the final layout of the wishlist button on the product page - it looks great...!! The team at Growave have always been very supportive and highly responsive to communication from the beginning. I would highly recommend Growave.

Excellent support from Janat. I had an inquiry, and she responded immediately with a custom video showing me exactly what I needed!