We have been with Growave for over a year now. The app works really well. We love the loyalty, review and referral options. Support is quick and helpful.

Worst experience I've had with an app or customer service. We tried this app, but it just didn't cut it, plus it has quite a few bugs and limitations, so we decided not to use it..., even though it sounds enticing and attractive to have Reviews, Wishlist and Loyalty all in one integrated app - but nothing further from the truth. But I thought, fine, not for us, let others make what they will of it, but we will uninstall it. And this is where the nightmare has started. We are 3 months after uninstallign the app, and we have still not managed to get rid of this app. The app installs counless: metafileds, metaobjects, structured and unstructured, read and read-only metafields and metaobjects. Your website gets riddled with about 20-30 such fields in: prodcuts, variants, customers, orders, etc. + garbage code that affects your website's performance. The worst part is that you simply can't remove them, even after the app has been removed. It completely messes up your website. We have gotten in contact with them countless times: dozens of emails, hours wasted, back and forth with incompetent customer service (different people, so not just one person) who simply can't remove them, doesn't know how to remove them, and/or they think they have removed them but have no idea if they did or not. They do not acknowledge the removal even after I sent them countless screenshots. I have also given them total access to the website, but they were still incapable to remove them. Not to mention all the weeks lost while they say they will get back to you with an update, and they never do. We have contacted Shopify support who have also raised this as a priority with them... still no result. Even Shopify can't hold them responsible. Shopify support agrees with me, and simply can't get a hold of them. Not even Shopify support has access or the power to remove all that garbage left behind by the app. Absolute madness. 3 months in, and we still haven't got a resolution. They even stopped replying now. I simply don't know what else to do, I'm desperate. I didn't want to give this review but it has to be a WARNING to everybody else. DO NOT mess your website with this app, unless you want to cause irreversible damage. I'm not even sure how they're allowed to operate on the Shopify app store when even Shopify support said this is unnaceptable. I'm not sure how they got those positive reviews when their customer service is so abysmal. Please, someone at Growave customer service get in touch with me, to look into this.

WOW! Growave combines wishlists, rewards, and reviews into a single system. This alone allowed us to significantly reduce the number of apps running in our store. Even more importantly, Growave is the first solution we have used that works reliably, professionally, and consistently. For the first time, we have seen that our customers do not just notice wishlists, but actually use them actively. This is not due to a single feature, but because Growave’s experience and thoughtful implementation can be felt throughout the entire system. This level of consistency and usability was something we clearly missed with our previous provider. The email notifications are well structured, logically designed, and highly customizable. The rewards system also stands out with features we have not found in other solutions. One particular highlight is the ability to offer free shipping as a reward for sharing on Facebook. The presentation of the reviews is outstanding as well. On mobile, two subtle icons are displayed that do not interfere with the user experience. On desktop, two floating bars form a clean and visually harmonious unit. Colors, spacing, and many other details can be customized extensively, allowing everything to blend seamlessly into the individual shop design. And if something does not fit perfectly right away, a fast, friendly, and highly dedicated support team is always there to help. Special thanks to the entire team, and especially to Joel, for his outstanding and truly invaluable support. Overall, Growave is a well-thought-out, powerful all-in-one solution that not only excels technically but also performs reliably in everyday use. For us, Growave has become much more than just a tool – it is a true growth partner that makes our shop noticeably more professional and scales alongside our business. We would not want to run our store without it. It is definitely worth taking a closer look.

Growave has been an effective solution for building customer loyalty, increasing repeat purchases, and collecting verified product reviews. The integration of loyalty, referral, and review features allows us to create a seamless customer journey from purchase to post-purchase engagement. The platform is flexible and easy to manage, and the Growave support team has been responsive whenever we needed assistance. Overall, Growave adds real value to our Shopify store and supports sustainable customer growth.

I luckily managed to resolve the issue on my own right after I send an email to Growave, but their response was prompt and they even emailed me the next day to see if everything is running smoothly after resolving the problem. Very caring for their customers. You can't get this kind of service a lot recently. Thanks guys.

While Growave was initially very willing to help us set up their loyalty program exactly as we envisioned, their support has been insufficient when it came to resolving issues that arose later. We operate with multiple markets where product prices differ. Although the free-product reward works correctly in our base market, customers in other markets are unable to redeem a true 100% discount and are still required to pay a remaining balance. Their team initially informed us that they had identified a solution, but we soon discovered that it did not work in practice. When we reached out again, we were told that no other options were available. Moreover, when we asked whether they could assist us in configuring a percentage-based reward as an alternative to the free-product option, they showed no willingness to help or explore possible customisation. An utterly disappointing approach from a service we had trusted to support our business long-term.

I had a recent experience with not being able to contact support for about one month. Finally we connected and figured out why. They handled my problem with extreme efficiency and professionalism. Honestly, things were done in an almost instantly like in a live setting.

I spent 15 minutes trying to download the app — it’s honestly the slowest app I’ve ever seen! P.S Noone reached us out via email.

The app is great for our gift shop. Helps earn trust with our new customers by seeing product and store reviews. It's an easy way for us to reward customer as our business model makes it difficult to do cross-store sales. Had an issue and was easily able to get help from Wade. Thank you.

I have had this app for years. They used to be great but now the Wishlist and Rewards are not working correctly. There is nothing in documentation to help with the issue and... THERE IS NO SUPPORT WHATSOEVER. I have been trying to get a reply from support for over one month. So just be aware that recently, in my experience, THERE IS NO SUPPORT AT ALL.