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Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (2,209)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

Forestwest AU

Apr 15, 2025  on Shopify

I love that I can manage review, wishlist and rewards in one single app. I like how it looks, the setting is very simple, however, I do hope there are more settings available on how the widget display on the website.

Samapura Jewelry

Apr 12, 2025  on Shopify

Growave has been a great addition to our store! The features are easy to use and perfectly integrated with our theme. What really stands out is their customer support — absolutely amazing. Ainura was incredibly responsive and helpful, quickly assisting us with custom changes. Highly recommended if you're looking for a reliable loyalty and wishlist solution!

GOELIA

Apr 09, 2025  on Shopify

I'm extremely satisfied with this customer service experience. The representative was friendly, responsive, and very patient in listening to my concerns. They were able to quickly and accurately identify the problem and provide a helpful solution. The entire conversation felt smooth and respectful, making me feel truly valued as a customer. Every question I had was answered professionally and promptly, which gave me great peace of mind. Thank you for your excellent service—please keep it up!

My Day Screen®

Apr 09, 2025  on Shopify

Growave's customer support is very responsive and solves any issue easily. I can't say enough about their support. The app is rather easy to use and serves most of our needs except the Reviews feature. We are hoping the newly required upgrade will produce additional value to our business.

wisibricks.ch

Apr 08, 2025  on Shopify

Very quick response to my problem. It was also solved immediately with an explanation of what I needed to do. I can highly recommend the customer service.

GolfRoots

Apr 08, 2025  on Shopify

Very impressed with their responsiveness and ability to help our team on short notice. Growave functions exactly as expected and has been a key to our customer success journey.

Batida

Apr 08, 2025  on Shopify

We installed this app and our clients are finding it very easy to use. The setup was smooth thanks to the incredibly helpful support team at Growave—anytime we needed something, they took care of it right away! Highly recommend.

Disturb

Apr 07, 2025  on Shopify

We've been using Growave for our Shopify store for quite some time now, and it has been a solid solution for managing our loyalty program, wishlists, and customer engagement. The app is easy to set up and integrates well with our theme. The features are versatile and truly help build stronger relationships with our customers. Our users especially love the wishlist functionality, and the loyalty program has helped increase repeat purchases. A special mention to the support team – always quick to respond, professional, and genuinely helpful. They've assisted us several times with customizations and answered all our questions patiently. Highly recommend Growave if you're looking to level up your store’s customer retention and engagement tools!

LuffyToys

Mar 28, 2025  on Shopify

I had an amazing experience with Joomart from Growave! He helped me install the remaining widgets of the app and took the time to make sure everything was perfectly set up. His professionalism and attention to detail were outstanding. Highly recommended for anyone looking for top-notch support!

Sacred Elements

Mar 24, 2025  on Shopify

The Growave team is responsive in a timely manner And always has a very positive attitude. I like working with them.

Frilivin

Mar 20, 2025  on Shopify

Thank you to the entire Growave team for your attentiveness and quick response in resolving all the issues I encountered. This is one of the best support services I have experienced on Shopify.

Mondays Made

Mar 18, 2025  on Shopify

Very helpful customer service team and good features. Thank you for always handling our requests so professionally!

Reflexa shop

Mar 18, 2025  on Shopify

We've been using this app for reviews, wishlist, and the referral program on our eCommerce site, and it has been a great experience! All the features are highly functional and add significant value to our website. The interface is user-friendly, and the integration process is smooth. One of the biggest highlights is their customer service, which is extremely responsive and always ready to assist with any questions or issues. Their quick support ensures everything runs seamlessly, which is crucial for us. If you're looking for a feature-packed solution to enhance customer engagement and trust in your store, we highly recommend this app!

Tutute et Gribouillis

Mar 16, 2025  on Shopify

J'utilise Growave depuis maintenant plusieurs mois pour ma boutique en ligne, d'abors en Plan Free , puis Entry , je songe maintenant à passer au plan " Growth" , j'en suis très satisfaite, l'application est facile d'utilisation, très complète : j'apprécie beaucoup le fait qu'il y ai la liste d'envie ! Le gros + est la réactivité du service client ( moins d'une heure de délai un dimanche à 21 h ), les réponses apportées à mes questions sont plus que satisfaisante , je recommande +++++ Growave !

Cokluch

Mar 13, 2025  on Shopify

Great Application and great customer service. They answer very quickly and are very open to help and improve our services !

Rossi.lt

Mar 13, 2025  on Shopify

App has all of the functionality that you will need. Easy setup, the support team is always there for you if you need any customizations or help.

Copper Pot & Wooden Spoon

Mar 13, 2025  on Shopify

Very functional addition to our store. Works well for reviews and rewards and integrates with Shopify to allow customization in where and how reviews are shown on your page. Excellent quick responses from support! Would highly recommend.

Casa Carrillo Store

Mar 07, 2025  on Shopify

This app provides all the core capabilities you need to create a loyalty program, and thereby drive more traffic, sales and social engagement. Their support is top-notch (in my experience much better than core Shopify support) and have gone above & beyond the call of duty for us repeatedly to aid in our implementation. Highly recommended!

High Street Shoppe

Mar 06, 2025  on Shopify

This application offers exceptional value and is truly remarkable. Furthermore, the Growave Customer Support member Joomart provided excellent assistance. It is astonishing to witness the level of technical expertise possessed by their customer support representatives. Overall, this application is truly exceptional.

Fig Love Clothing Co.

Mar 06, 2025  on Shopify

I've been using Growave since 2020, and have nothing but good to say. They LISTEN, are incredibly responsive, and also have this intangible common-sense quality where they just "get it". I think this might be the best company I have ever worked with, and by FAR the best support.

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