While Growave was initially very willing to help us set up their loyalty program exactly as we envisioned, their support has been insufficient when it came to resolving issues that arose later. We operate with multiple markets where product prices differ. Although the free-product reward works correctly in our base market, customers in other markets are unable to redeem a true 100% discount and are still required to pay a remaining balance. Their team initially informed us that they had identified a solution, but we soon discovered that it did not work in practice. When we reached out again, we were told that no other options were available. Moreover, when we asked whether they could assist us in configuring a percentage-based reward as an alternative to the free-product option, they showed no willingness to help or explore possible customisation. An utterly disappointing approach from a service we had trusted to support our business long-term.

I had a recent experience with not being able to contact support for about one month. Finally we connected and figured out why. They handled my problem with extreme efficiency and professionalism. Honestly, things were done in an almost instantly like in a live setting.

I spent 15 minutes trying to download the app — it’s honestly the slowest app I’ve ever seen! P.S Noone reached us out via email.

The app is great for our gift shop. Helps earn trust with our new customers by seeing product and store reviews. It's an easy way for us to reward customer as our business model makes it difficult to do cross-store sales. Had an issue and was easily able to get help from Wade. Thank you.

I have had this app for years. They used to be great but now the Wishlist and Rewards are not working correctly. There is nothing in documentation to help with the issue and... THERE IS NO SUPPORT WHATSOEVER. I have been trying to get a reply from support for over one month. So just be aware that recently, in my experience, THERE IS NO SUPPORT AT ALL.

Service was quick and accurate, with proactive follow-ups that kept me reassured even when my work took a little longer.

Outstanding Support & Huge Upgrade From SWYM I switched to Growave after dealing with poor service and significant slowdown issues with SWYM’s wishlist app — and I couldn’t be happier with the move. Katrina from the Growwave team has been incredible throughout the entire migration process. She personally helped transfer all of my customers’ wishlist data over, and she did it with amazing attention to detail. Everything carried over seamlessly. Not only was the transition smooth, but my site speed immediately improved. The wishlist feature now loads faster, feels cleaner, and blends perfectly into my storefront. The app itself is extremely user-friendly, packed with features, and offers a ton of value for the price. Huge thanks to Katrina and the Growave team — exceptional service, great performance, and honestly a night-and-day difference from my previous provider.

We have used Growave for a number of years now and are very happy with the app and the QUICK support!

Supporto fantastico, professionale e performante!!! Il costumer service è tempestivo…e se capiti con Sally sei in ottime mani…sei al TOP!!!

What other merchants should know is that Growave is an innovative organization with a team dedicated to providing a customer user experience which serves your client, set by parameters you choose, to develop an interactive relationship with an environment which is mutually beneficial. Every step of the customer's journey is validated by thier experience, by feelings, as they engage with the Growave software. Have fun!