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Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (2,209)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

La Pioche - Boutique de jeux

Feb 05, 2025  on Shopify

J'utilise Growave depuis plus de 3 ans et l'application est vraiment facile d'utilisation pour moi et les utilisateurs. Ça permet d'offrir un programme de fidélisation de qualité. Le service à la clientèle est également très efficace en cas de problème.

Sole Mate

Jan 28, 2025  on Shopify

A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee. Whenever I've needed support of migration support, it's been quick and carried out well. Can't fault the app or the team!

Be Queen. Clothing

Jan 28, 2025  on Shopify

Love using Growave, very user friendly. Customer service is top notch. The few times I have had to reach out, they respond that same day and have always been able to assist me. As a business owner, we need prompt responses.

15/e organic

Jan 27, 2025  on Shopify

英語で問い合わせは大変ですが、すぐに返信くれてサポートを迅速にしてくれてるのでとても助かっています!

Blind Cat Chocolate

Jan 25, 2025  on Shopify

App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic.

Cozyology Curtains

Jan 22, 2025  on Shopify

Very satisfied. When encountering difficulties, the customer service will also patiently answer until helping to solve it. Very professional

BRETT LAUREN

Jan 21, 2025  on Shopify

I'm just starting to use the app again. Although I'm not happy about the massive price increase, I'm willing to try it. Jaganat from their support team spent time with me setting up the app. She was very knowledgeable, helpful, and patient with all of my questions. Thank you, Jaganat!!!

Suniela Beach

Jan 20, 2025  on Shopify

I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)

Vplab Nutrition

Jan 20, 2025  on Shopify

A wonderful loyalty app, easy to set up and the customer service is also very responsive and helpful. Recommend!

ハイランダー公式ストア

Jan 18, 2025  on Shopify

I am satisfied with the review function. Joomart in support was quick to respond to my questions about the layout!

Ethical House

Jan 14, 2025  on Shopify

Janat helped me with my enquiry. I was supported and my issue resolved! Love the app and love the support.

Eureka Ergonomic

Jan 11, 2025  on Shopify

I will recommend this plugin to others. I really value the speed at which customer service handles inquiries, and they’ve done an excellent job in this regard.

elago

Jan 08, 2025  on Shopify

Truly Appreciate the migration support manager and tech team! We were having issues with legacy version but they made the migration so easy and quick! Super nice and fast :) They also made custom changes for our membership page links and it's flawless. Thank you so much Maryam and her tech team!

patchouli

Jan 05, 2025  on Shopify

英語でのやり取りになりますが、迅速に対応いただけサポートは万全です。

NiceLifemx

Dec 25, 2024  on Shopify

Now that I have been in contact with the team, I have been able to realize the capabilities that this application has. The team has helped me a lot with quick responses and very good support.

MINGALABA

Dec 11, 2024  on Shopify

Thank-you so much for your super fast support. I am very pleased with the final layout of the wishlist button on the product page - it looks great...!! The team at Growave have always been very supportive and highly responsive to communication from the beginning. I would highly recommend Growave.

MoonlightMakers

Dec 10, 2024  on Shopify

Excellent support from Janat. I had an inquiry, and she responded immediately with a custom video showing me exactly what I needed!

TzunaBee

Dec 05, 2024  on Shopify

I am using the free version and it's already awesome with tons of features available. My main purpose for this app is for the reward system and reviews. Recently, I have encountered a problem with the reviews layout/UI on my store page, the staffs, especially Kani and Janat, they are extremely helpful and had helped me sorted out my concern within two days time. With that, there's no reason for me not to write a review to praise the support staff and the easy to use, features packed app. Keep up the good work guys! <3

RAGTAG GLOBAL

Dec 01, 2024  on Shopify

I can tell that Growave support team is very great, especially response of our query is very quick and perfect! There are so many features on app, thus we can find the suitable usage. Even if we need some modifications, such as layout changes, Growave supports us very well!

Brûlerie du Quai

Nov 28, 2024  on Shopify

Growave's dedication to making everything work perfectly and fast is one of many appreciated things that make them a great partner.  Awesome service and great web developers make the dream work.

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