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Customer reviews: Simprosys Google Shopping Feed

Reviews (6,596)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with Simprosys Google Shopping Feed. The app is praised for its functionality and ability to simplify Google Shopping management, although some users note a learning curve. The majority appreciate the exceptional customer support, which is highlighted as a standout feature. The app is considered a valuable tool for improving product visibility and sales on Google, with many users citing its effectiveness and reliability.

Key Strengths

  • Outstanding customer support, frequently praised for responsiveness and helpfulness.
  • Easy to use with seamless integration with Google Merchant Center.
  • Efficient syncing of product feeds without slowing down website performance.
  • Comprehensive features for feed customization and optimization.
  • Ability to manage multiple sales channels like Facebook and Instagram, apart from Google.

Common Concerns

  • Some users find the app interface not very intuitive initially.
  • A few reports of slow or unresponsive customer service in resolving issues.
  • App doesn't support certain languages (e.g., Chinese and some European languages) for multi-country deployment.
  • Concerns over detailed setup instructions and better training resources.
  • A section of users reported bugs or issues with data synchronization that require attention.

Final Thoughts

The Simprosys Google Shopping Feed app is well-received by merchants for its utility in managing Google product feeds and improving e-commerce efficiency. Despite occasional setup difficulties and language limitations, the app is considered an investment-worthy tool, particularly praised for its superior customer service. Its robust feature set and reliability make it highly recommended for Shopify store owners aiming to enhance their Google Shopping campaigns.

Lucia the Label

Apr 11, 2024  on Shopify

The support from Simprosys is excellent. Ashvin has helped me to sort out issues with my Google account and get Simprosys set up properly. Very impressive!

Headphone Zone

Apr 09, 2024  on Shopify

Excellent app and support experience. We have been using this app for almost 2 years now. We were using Data Feed Watch before, but this app is better, and cheaper as well.

In-Essence Homes

Apr 09, 2024  on Shopify

Absolutely great, super helpful and always willing to go the extra mile. Mohit is a star and really helped me with Shipping labels for my store. Cannot recommend them enough.

Dude Treasures

Apr 08, 2024  on Shopify

Keval helped a lot. I had all indications I needed to edit my shop to get approved by GMC. I will make this changes and let's see If It works! Thank youuu

Speed Activity

Apr 08, 2024  on Shopify

Ashvin has provided more value and helped me more in 10 minutes than 99% of my friends have in my whole life.

sulmodas

Apr 07, 2024  on Shopify

Definitivamente o melhor app de Google merchan para a sua loja, o suporte além de ser muito rápido é assertivo nos seus apontamentos, recomendo muito o aplicativo Simprosys!

Fornvoo

Mar 28, 2024  on Shopify

I would like to take a moment to leave a review for this plugin. The customer service provided by the team has been exceptional. They were not only incredibly helpful but also very professional in addressing my inquiries. I highly appreciate their expertise and prompt assistance. Keep up the great work!

The Blissful Place

Feb 07, 2024  on Shopify

This app and especially the support is TOP NOTCH. I sent in a support request recently and they responded immediately. Instead of going back and forth by email multiple times, Dharmendra suggested a zoom call. I was pleasantly surprised! So many other companies are looking to avoid getting on the phone, let alone do a zoom call. Most companies nowadays don't offer support beyond email so this really impressed me. It showed how much they care about their clients. Actually, Dharmendra and I wound up doing multiple zoom calls to get my questions answered and issue resolved. He truly went above and beyond. You have a customer for life with me! Thank you again, Dharmendra

Beddoes Products

Jan 30, 2024  on Shopify

Excellent customer service from the Simprosys team - especially Siddharthan. Thank you! For more than a year, I couldn't figure out why my Google Standard Shopping ads weren't getting any conversions. Previously, I was running a very profitable Google Smart Shopping campaign, but Smart Shopping was apparently scrapped by Google. Since then, I've wasted £1000's trying to get them to work. The team at Simprosys looked into it for me and found that I had more than one conversion tracking tag on my store, so it wasn't firing correctly. They have now removed the tags and I'm ready to test a new Standard Shopping Campaign. Fingers crossed it works this time! Thank you to all the team for you help.

Creative Home

Jan 25, 2024  on Shopify

Amazing app, amazing support. Sachin has been incredibly helpful, this is the best feed app with the best support. All of their apps have only been a great experience so far, we love the team and how they are always up-to date with new features, new technology and new requirements. Simply our goto apps in all our stores.

Laguiole Imports

Jan 22, 2024  on Shopify

This app delivers on its promises, with clear and user-friendly step-by-step video tutorials for each feature. We reached out to customer service through the chat feature and were delighted by the prompt response. In just under 5 minutes, "Taral" not only answered our question but also made the adjustment we were asking about.

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