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Customer reviews: Simprosys Google Shopping Feed

Reviews (6,596)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with Simprosys Google Shopping Feed. The app is praised for its functionality and ability to simplify Google Shopping management, although some users note a learning curve. The majority appreciate the exceptional customer support, which is highlighted as a standout feature. The app is considered a valuable tool for improving product visibility and sales on Google, with many users citing its effectiveness and reliability.

Key Strengths

  • Outstanding customer support, frequently praised for responsiveness and helpfulness.
  • Easy to use with seamless integration with Google Merchant Center.
  • Efficient syncing of product feeds without slowing down website performance.
  • Comprehensive features for feed customization and optimization.
  • Ability to manage multiple sales channels like Facebook and Instagram, apart from Google.

Common Concerns

  • Some users find the app interface not very intuitive initially.
  • A few reports of slow or unresponsive customer service in resolving issues.
  • App doesn't support certain languages (e.g., Chinese and some European languages) for multi-country deployment.
  • Concerns over detailed setup instructions and better training resources.
  • A section of users reported bugs or issues with data synchronization that require attention.

Final Thoughts

The Simprosys Google Shopping Feed app is well-received by merchants for its utility in managing Google product feeds and improving e-commerce efficiency. Despite occasional setup difficulties and language limitations, the app is considered an investment-worthy tool, particularly praised for its superior customer service. Its robust feature set and reliability make it highly recommended for Shopify store owners aiming to enhance their Google Shopping campaigns.

Beallure

Jun 04, 2024  on Shopify

Un'app molto funzionale per gestire al meglio il Merchant Center. Sempre aggiornata con le novità introdotte da Google e altre player. Il supporto è velocissimo, competente e cordiale. Consiglio

Rad Clothing Store

Jun 03, 2024  on Shopify

One app that handles all the tracking & shopping feed problems. Facebook & Google pixel tracking is as easy as it gets. Support is top-notch. Highly recommended.

vallove

Jun 02, 2024  on Shopify

The App is perfect for GMC and the support is fast and very helpfull. I'm very happy with this App and the price is more than fair!

Rizz Costumes

Jun 02, 2024  on Shopify

If you are finding a shopify app for google shopping, and I suggest you should try this one, it meets all my request, and with great customer service, and they are professional with what they are doing.

Lavish Bathroom

Jun 02, 2024  on Shopify

They helped me at 1:30AM CST to fix a major problem that was hindering my account from being able to have products show up in the google ads account.

Food Vacuum Sealers Australia

May 23, 2024  on Shopify

This has been a great app until it disconnected the shopping feed for no apparent reason. We did not realize for a day or so and when it reconnected it connected to the wrong catalogue which also went undetected for a day or so. We are 2 weeks on from that now and we are still trying to get back the lost ground with FB and google shopping. Our sales have dropped by at least 50% because of this fault that Simprosys as been unable to explain except it was some sort of a glitch :(

Inovamarket

Apr 26, 2024  on Shopify

Shopify Simprosys Google Shopping Feed is a game-changer! Easy integration, boosted product visibility on Google Shopping, and top-notch customer support. Highly recommend for any online store owner looking to maximize exposure and sales. 5 stars without hesitation!

VR LIFE - Technology Game Store™

Apr 26, 2024  on Shopify

I spoke with Seed and he so nice and genttleman.. I´m so happy whit the suport he give to me. I thrust more in your company after this ..tks a lot!

zoo24 GmbH

Apr 25, 2024  on Shopify

The App is working very well. We save a lot of time using it. Customer support is fast and very helpful. We had a schema problem regarding Shopify Bundles and received immediate help.

Russo Leather

Apr 18, 2024  on Shopify

This app is worth much more than what they ask. So many integrations that work flawlessly. On top of that the support is amazing. Dharmendra helped me configure everything from Google Analytics to Facebook and Pinterest. Don't bother struggling to configure the app and accounts. Just ask for a 30min meeting and everything is set up by Symprosis. You can't ask for more. Catalogs, feeds, and very important for my store, Shopify markets. 10 out of 10 for functionality and support. Thank you again, Dharmendra. What a great person.

Diörja

Apr 17, 2024  on Shopify

I loved the service and the speed. Precision to help and the main thing is a friendly person on the other side to help with whatever is needed. I highly recommend the app.

Janasya.com

Apr 17, 2024  on Shopify

I'm reaching out to share a concerning experience I've had with the Symprosys app, and to caution you against installing it on your Shopify store. This app has caused severe disruptions for many businesses, myself included, by leading to the loss of Google Feed in Merchant Center and, in some cases, resulting in accounts being banned from Google Ads. Despite these significant issues, it's astonishing that Symprosys is still active on the Shopify platform. What's even more troubling is the app's vindictive behavior upon subscription pause or uninstallation. Users have reported that Symprosys maliciously deletes their Google Feed as a way of "thanking" them for using the app. This is not just a betrayal of trust but a deliberate sabotage of your Google presence. Please heed this warning: do not install the Symprosys app on your Shopify store. It's imperative to safeguard your Google control and avoid the potential harm this app could inflict on your business. Spread the word among fellow merchants to prevent them from facing similar setbacks.

KUNU Store

Apr 16, 2024  on Shopify

erstklassiger Kundensupport! Wir hatten in Problem mit unserem Feed und uns wurde direkt sehr ausführlich geholfen.

redodopower-de

Apr 16, 2024  on Shopify

I would like to say that the customer service from this team was very professional and resolved my issue quickly. I am very grateful for their prompt help!

Naturcontact

Apr 14, 2024  on Shopify

Very good app and great customer service, also prompt and active to help if needed during weekend too, I recommend you if you run google campaigns and want to have a unified place to manage ads, merchant centre and analytics.

Beyond Holistic Health

Apr 13, 2024  on Shopify

Amazing customer service! Very difficult to find good customer service in the E-commerce space. 5 stars!

SIERAADEN

Apr 12, 2024  on Shopify

Abhishek Tiwari, He is great! He helped me quick and professionaly with my problems, even if it did not work immediately, he always take time and patients to help me solve things!! Thank you

OAK & ELK

Apr 12, 2024  on Shopify

Ajit was incredibly helpful! Thanks to this app, I could block a persistent bot that kept adding products to my cart from multiple addresses without making a purchase.

Lovedema

Apr 11, 2024  on Shopify

The app is excellent for those looking to maintain efficient control over Google Ads campaigns. Its integration with Facebook and Pinterest within the app itself greatly facilitates the integrated management of different advertising platforms. Additionally, the support provided is top-notch, with a dedicated, agile team always ready to assist. I also highlight the variety of features available in the app, making the campaign management experience even more comprehensive and effective. I highly recommend it to anyone seeking a complete and reliable solution to optimize their digital marketing strategies.

HENSIS

Apr 11, 2024  on Shopify

Thanks to the customer service staff for their patient answers, they successfully solved the FEED submission and custom label issues I encountered.

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