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Customer reviews: Google & YouTube

Develop by Shopify

Reviews (4,047)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

PXL11 b.v.

Oct 10, 2025  on Shopify

De Shopify Google App werkt prima en doet precies wat ik nodig heb. Alles wordt netjes gesynchroniseerd met Google, waardoor mijn producten goed zichtbaar zijn zonder dat ik er veel tijd aan hoef te besteden. Het bespaart me een hoop werk — ik kan mijn tijd nu aan andere dingen besteden!

Garmin Brasil

Oct 09, 2025  on Shopify

Gostei da facilidade para as configurações. Isso que esperamos de ferramentas como Shopify e Google.

Fa.Volmer

Oct 07, 2025  on Shopify

Vor kurzen haben wir unseren Shop zu einer neuen Domain volmer-clothing.com umgezogen. Das wurde im Merchant-Center auch für ca. 1 Monat akzeptiert. Seit 3 Wochen erhalten wir Fehlermeldungen - u.a. "Der Domainname Ihrer Website muss mit dem hochgeladenen Domainnamen übereinstimmen". Die Domain ist im Merchant-Center verifiziert und beansprucht und in den Feeds korrekt angegeben.

Kuvings México

Oct 06, 2025  on Shopify

I have had many problems with conversion tracking, in Google sometimes the status of my conversions is "Active" however, then alerts start like: "Requires attention - Enhanced conversions requires your attention" and "Inactive tag", so far I have not obtained a solution or satisfactory answer on how to solve it, I check my configuration and everything is configured correctly, I do not know what to do anymore, I have had a negative impact on my campaigns and sales conversions

Bambisserie

Oct 04, 2025  on Shopify

This app has been extremely frustrating to use. I’ve spent a lot of time filling in ‘missing’ information using the bulk editor, only to find that changes often don’t save properly, meaning I have to manually re-enter details. I also contacted customer support about a ‘Mismatched currency in delivery information’ error affecting all our listings, but received no response. Overall, the app is overly complicated, with a poor user experience and no support. Thousands of merchants are spending their advertising budgets on this platform, so it’s disappointing that Google has not prioritised fixing these issues or providing adequate service in return.

Heaven on earth

Oct 03, 2025  on Shopify

i need support. I can et any help for almost 1 year now. almost ready to quit and not pay google ads as my #1 advertiser due to your system and lack of support.

TARA MINI

Oct 03, 2025  on Shopify

The Google Merchant app is fantastic for exposing our complete catalog to audience searches. Initially, it felt a little challenging to set up, but once it was done, the process became very smooth. The integration with the app is simple and straightforward. This also helps us place ads on Google as well. We are really happy with the app. Thank you, Google!

Alcohol Free Drinks Company

Sep 30, 2025  on Shopify

Love this App, it integrated well and has helped to show me where the business is coming from and the seamless integration for products is great.

Stencil Ease

Sep 29, 2025  on Shopify

whjat a useless and informative video on a critical part of shopify setup I struggle to find good advice in your help always and this is the kind of BS that substitutes for intelligent thoughtful work TOO BAD YOU THINK THAT I am too stupid to readn and clearly you think of that for most of yoru customers Great that you show this is just a snap wihen it is critical to knwo what you are doing how you are spending money or wasting on google CRAPPPPPPPPPPPP

Neanderthal

Sep 29, 2025  on Shopify

Esto no funciona, lo tengo todo correcto y no me deja enlazarlo me dice: Permite el acceso a YouTube para poder usar la aplicación Google y YouTube. No tengo youtube ni voy a tener y aunque las seleccione no me deja.

Echaleku Boxeo

Sep 24, 2025  on Shopify

Shopify no me deja vincular Google Merchant Center porque dice que no soy superadministrador PERO SI QUE LO SOY. Tanto en shopify, como en Google Merchant Center y en el perfil de empresa de Google ¿Qué puedo hacer?

Transportdodochat

Sep 20, 2025  on Shopify

Il faut être patient et bien remplir les conditions selon Google ads et GMC pour que vos produits soient approuvés. Corriger les erreurs qu'on vous demande de faire, sinon vous serez rejetés.

Cruisin Organics ®

Sep 19, 2025  on Shopify

I could not located suggestions for commission. I need more instructions and guidance for automatically linking products in Shopify. Thank you. Kathy T

Sitzdesign

Sep 19, 2025  on Shopify

Diese app ist eine Schande für google - auch wenn sie kostenlos ist - funktioniert hier nichts wie es soll - am besten man meidet diese app - man erhält nichts außer Kopfschmerzen - support gibt es nicht ...

StreamZ Global

Sep 08, 2025  on Shopify

When you first set up it seems ok, wait until you add new products to your range though?! As Google confirmed to me in writing "this app is full of bugs, we sorry for issues caused". The issue is that the app automatically creates new product sales channels (and products) for random countries AND worst of all completely messes up the existing product feed. We 'lost' products which were running for 18 months and had to 'start again' meaning every asset group within our PMAX ad portfoplio needed to be duplicated and done again to point the new product to it. Hours of work.

simmpli ethnicc

Sep 06, 2025  on Shopify

Google and youtube are amazing channels to reach people for a new small businesses. it is a blessings to have you . when you see data , it gives you tremedous confindence to move forward.

Optimize Hydration

Sep 05, 2025  on Shopify

The app works well and is actually quite intuitive. It still requires some effort to learn but is a great piece of software.

EZeeget

Sep 03, 2025  on Shopify

I HAVE TRIED TO RUN ADD BUT ITS VERY DIFICULT TO USE AND CHARGES ARE VERY HIGH IM GOING TO DELETE IT BECAUSE THERE IS NO LIVE AGENT AVAILABLE I NEED MY REFUND ON URGENT BASIS PLEASE.

RVTmed.store

Sep 01, 2025  on Shopify

difficult to set up, but once you go through the growing pains you see the value in setting it all up

Crystals2Collect

Aug 29, 2025  on Shopify

Impossible to get any advice from Google support. They don't answer but only copy and paste their scripts. The nicest answer was that it was too complicated to help solving the problems in the Merchant Centre. Could not tell me WHAT misrepresentation caused the suspension due to privacy rules (???????)

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