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Customer reviews: Google & YouTube

Develop by Shopify

Reviews (4,292)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Office Max

Dec 07, 2025  on Shopify

You should be ashamed of how broken the entire environment is: google app, shopify, ga4, ads, merchant. Think first, test and then implement. Nothing works as presented to work.

WN Emporium

Dec 02, 2025  on Shopify

The Shopify app with Google Merchant Center syncing products quick and automatic. It keeps inventory updated, simplifies setup, and ensures your products meet Google’s requirements. A helpful tool for boosting visibility on Google Shopping with minimal effort. Thanks Shopify!

Brilliant Technologies

Nov 30, 2025  on Shopify

Great idea, but the local feed partnership files doesn't clear old products, and also if you clear it, never rebuilds with exisitng products. No way to trigger a full sync etc.

Posh Lana

Nov 28, 2025  on Shopify

I’m extremely disappointed with this app. For a full year, I’ve been stuck in a loop of suspension and generic “Misrepresentation” messages. The app offers no real insight, no manual review, and no actual help. It just keeps generating the same template messages over and over. I’ve fixed everything on my store, followed every policy, and still no progress. If you expect real support or human review, this app won’t give it to you. Totally unhelpful and incredibly frustrating.

Rabeas Pferdeshop

Nov 26, 2025  on Shopify

Einfache Handhabung , schneller Erfolg , man kann schnell Aktionen einfügen oder etwas ändern, man bekommt Anregungen um seinen Absatz zu steigern. Mein Pferdefuttermittelzusatz Shop läuft damit sehr gut. https://rabeas-pferdeshop.myshopify.com/

New Yorker Bagels

Nov 24, 2025  on Shopify

App is inaccurate and confusing. Google support told me this app automatically adds GA tracking code, but in that case how do we prevent double reporting with our Tag Manager, which we need for other scripts? They were unsure. Google support also doesn't seem to understand that ShopifyPlus users no longer have any access to our checkout code. There is also a warning about "mistakenly added tags" but trying to fix it is very complex, and so far ineffective. In addition, The Google Merchant Center widget says we have 0 products / 0 approved when in fact we have 100s of live products listed there. The only "Suggestion" from the app? Increase spend. gee thanks.

Katt’s Mania Trendy Finds Hub

Nov 18, 2025  on Shopify

The Google part is really good, but the YouTube part is a bit demanding, especially with the 1000 followers requirement, which is way too high a number for a store that's just starting out like mine :-/

BTTO

Nov 15, 2025  on Shopify

Diese App ist sehr zuverlässig und erleichtert die Arbeit enorm. Die Verbindung mit Google Merchant Center und YouTube funktioniert schnell und stabil, und Produktfeeds werden automatisch und korrekt synchronisiert. Besonders hilfreich für Händler, die ihre Produkte effizient bewerben und mehr Sichtbarkeit erreichen möchten. Sehr empfehlenswert!

Mabon Magick

Nov 11, 2025  on Shopify

A bit tricky to set up with some initial linking errors, but I’m glad everything’s finally connected and working properly.

Store of values

Nov 01, 2025  on Shopify

Avoid this platform if you value sanity. Nothing is consistent: one typo and the entire feed stops syncing, then you get flagged as if it’s your fault. The rules are vague, enforcement is random, and customer support recycles canned answers that solve nothing (via email, no phone, no chat, days of waiting and waste of time for no help etc...). You follow the documentation line by line, it still fails, and then you’re punished for “non-compliance.” It’s a trap of moving goalposts and zero accountability—not a place for anyone who needs reliability. Basic tasks spiral into endless loops: sync → error → appeal → repeat. The system penalizes microscopic formatting differences while ignoring its own bugs. They demand millimeter-perfect standards from you, yet don’t hold themselves to the same—a terrible example. Miss a single character, the feed won’t refresh; fix it, and you get a new unexplained rejection. You don’t even know if they’ll ban you because the Shopify feed refresh lags a few minutes—delays outside your control—so you never get a real diagnosis; support replies with copy-paste templates and you get banned for that too. Support is slow, scripted, and unhelpful. This wasted days and delivered nothing. And here’s the kicker: if a review fails, your Google Ads account can get restricted or blocked; you’re forced to wait days before requesting another review, and those reviews are rationed. Burn through a few attempts and you’re effectively shut out of ads for good. Now I understand why so few people stick with this platform and choose alternatives. This isn’t a professional ecosystem—it’s roulette with your business on the line. I’m switching to alternatives immediately so I can actually see my ads delivered.

True Colour Beauty

Oct 23, 2025  on Shopify

Zero Stars for this app! I have been talking to google support person, Kate for weeks now and my account has been suspended because I changed my url domain name. my store has been online for over a year and all they say they need is my drivers license for verification. I have taken the pictures at least 5-6 times and sent to Kate for review, Finally she said this one will do and get approved. Then I look and there is all of these other issues and she said that they will disappear after I am accepted again. Immediately after submitting my drivers license upon Kate's approval I am denied again. This app is a bunch of crap and will get your store kicked off of google and as far as I'm concerned google is nothing but a headache and LIES! They LIE TO YOU ABOUT EVERYTHING! Good luck with your store, because over a year and endless hours of hard work and no sleep has gone gone the drain. My store is over because of google.

Xiaoning Yu Art - Dipinti e Ritratti Personalizzati

Oct 23, 2025  on Shopify

pessima da usare, troppo complicata, per chi ha un negozio solo online è un trauma configurarla e devo per forza inviare video di casa

aigarage.ai

Oct 23, 2025  on Shopify

hi, been writing emails and filling forms to resolve iisues im facing with the app. can someone please reach out

BORN2DRIFT LTD.

Oct 20, 2025  on Shopify

The Google & YouTube app for Shopify is easy to connect and helps sync products smoothly to Google Merchant Center. However, it would be helpful if the setup process and currency sync between regions were clearer to avoid confusion with local currencies and approval issues. Overall, a great tool for expanding visibility across Google Shopping and YouTube.

LHEXOR

Oct 16, 2025  on Shopify

très complet j'aime beaucoup :) l'équipe LHEXOR, site d'accessoires pour vous facilité la vie lors de vos voyage, ainsi qu'au bureau ou a la maison

NurseRambo.com

Oct 15, 2025  on Shopify

It does what it says it does and is relatively easy to use, all while I'm on the free plan so 5 stars from me.

ShapeshifterDNA's Shop

Oct 14, 2025  on Shopify

Great options for content creators to also sell some products. Integration is mostly smooth, just have to check through the messages and fix issues. Easy once you get the flow of the exchange between Shopify and Google. Great option.

PXL11 b.v.

Oct 10, 2025  on Shopify

De Shopify Google App werkt prima en doet precies wat ik nodig heb. Alles wordt netjes gesynchroniseerd met Google, waardoor mijn producten goed zichtbaar zijn zonder dat ik er veel tijd aan hoef te besteden. Het bespaart me een hoop werk — ik kan mijn tijd nu aan andere dingen besteden!

Garmin Brasil

Oct 09, 2025  on Shopify

Gostei da facilidade para as configurações. Isso que esperamos de ferramentas como Shopify e Google.

Fa.Volmer

Oct 07, 2025  on Shopify

Vor kurzen haben wir unseren Shop zu einer neuen Domain volmer-clothing.com umgezogen. Das wurde im Merchant-Center auch für ca. 1 Monat akzeptiert. Seit 3 Wochen erhalten wir Fehlermeldungen - u.a. "Der Domainname Ihrer Website muss mit dem hochgeladenen Domainnamen übereinstimmen". Die Domain ist im Merchant-Center verifiziert und beansprucht und in den Feeds korrekt angegeben.

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