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Customer reviews: Google & YouTube

Develop by Google LLC

Reviews (9,805)

Overall rating
4.6

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Haven Lux

May 04, 2025  on Shopify

I do not recommend this app to anyone! Stay away or you will only get headaches, lost work hours, money and despair. I have an online store that sells home decor products, but Google says that I sell products with adult content. Incredible! It says I have policy issues and missing shipping information, but it's not specific or provides any further information, so it's impossible to fix without knowing what's wrong. I just see misrepresentation issue, but what is it misrepresentation for God's sake?! I actually have all the policies and information established and clear in the store. I have 61 products, which when divided into variants totals 450. But Google has 12.5k products loaded into my merchant account. How does he do it? I synced my Shopify store with my GMC account as recommended by GMC itself. He carries 450 products for each country, but why does he do that, honestly! Now I'm going to give up, but no one is going to give me back the hours and money I've already spent on this app, right?! What a nightmare!

Shop Pekusch

Apr 29, 2025  on Shopify

Ich habe in all den Jahren, nur gute Erfahrungen mit Google gehabt. Bei Problemen bekommt man kompetente Fachkräfte an die Seite. Vielen Dank.

Hamilton Coates

Apr 28, 2025  on Shopify

We've been using the Google & YouTube Shopify app for a few months now, and it's been a game-changer for our business. The integration with Google Shopping is seamless, making it easy to list our products directly on Google and reach a broader audience. The YouTube integration is equally valuable, enabling us to create engaging content for our products and promote them effortlessly. Not only has it simplified our marketing process, but we've also seen a noticeable increase in traffic and sales. The setup was straightforward, and the support team has been incredibly responsive. Highly recommend this app for any Shopify store looking to boost visibility and drive more sales!

American Legacy Fishing

Apr 28, 2025  on Shopify

Getting this configured with a brand account was a ton of trouble, but once it was working, it seems pretty slick.

digitalideasss

Apr 24, 2025  on Shopify

Non ho parole per ringraziare, è stato tutto semplice, chiaro, e anche veloce. Adesso spero di avere un pò di fortuna con il mio negozio. Vi ringrazio

InterMed Scientific Shop

Apr 21, 2025  on Shopify

Google help centre provides professional and timely assistance in setting up the app with Shopify. They also follow-up your enquiries and ensure if they can provide further help or if actions have been taken to solve any issues.

SMITH WALBRIDGE BAND PRODUCTS

Apr 19, 2025  on Shopify

This app is very poorly developed. It automatically syncs your entire store upon install, thus getting you a merchant center suspension right off the bat for products you don't plan to ship or want to advertise on Google, such as items that go freight. And since the content API (your store products) is synced, it's a time consuming pain to start over and then manually add products you want in merchant center. We have 12000 products and we either have to manually unsync every item or pay for a 3rd party app to edit in bulk, since Shopify will NOT export the google/youtube column. Full of glitches like it showsing free shipping on previews when we do not offer free shipping. Do better google, it should not be this cumbersome to set up.

Exercise Unlimited

Apr 16, 2025  on Shopify

Our problem is that some things show up on Google, while others show an error. We have seen Google advertise our items as "Out of Stock" when they are in stock. We've tried to change it on Google, but it reverts to OOS. It is very frustrating. Additionally, our shipping is not cookie-cutter shipping. We use freight shipping and require quotes to ship to the customer. Of course, this causes an error in Google, saying our shipping is wrong.

Lusy Store

Apr 08, 2025  on Shopify

i advise everyone not to waste time with this app and google shopping, i spent years building a store and one fine day they will suspend google merchant and your ads without any reason, emails are sent automatically: we found a bug, we found a bug,... endlessly repeated, no friendly cooperation with this platform, i spent time and effort working and complying with hundreds of policy violations and in the end got nothing worthwhile, advertising prices are getting more and more expensive due to competition from other platforms, most of our profits are paid for advertising and the effort to build is in vain.

Garrafeira Viana

Mar 28, 2025  on Shopify

A aplicação é essencial mas podia haver mais opções nas configurações e na vizualização das razoes para haver produtos pendentes ou restritos e modo de correção.

Fluff Lovely

Mar 27, 2025  on Shopify

É bem tranquilo, sem problemas com configuração, mais uma coisa que me deixou chateado é que quando precisamos de suporte, parece que o google esconde suporte, ai fala para postarmos na comunidade, mais não vou em comunidade, pelo fato de ter informações sigilosas, por exemplo os meus IDs de minhas contas no Analytics, Merchant e por ai vai.

Techsource Shop

Mar 27, 2025  on Shopify

Google replied to us stating that we should replace our online store URL on merchant with the one we prefer. The issue with this is that it does not update any of the URL's for the products. So if anyone searched for our products they'll still be redirected to our online store URL. The change made does not propagate into the items. We have tried making a script to automatically change all URLS on google merchant to the URL we are using on the hydrogen storefront. This could work, but if we change ANYTHING on the shopify product page, for example, the description, the URL goes back to the primary online store one. Giving this a 1 star, hoping the team looks into this issue. Our shop uses the hydrogen storefront, which uses a different URL compared to the online store storefront. The google & youtube app seems to only use the online store storefront URL, with no options to change this. We want to redirect our users to the hydrogen storefront, not the online store one. We have tried getting into contact with Google & Youtube support, only to be told to contact Shopify. We contacted shopify and they told us they'd speak directly with the team that handles this app. This was 3 months ago. We are only looking forward to the feature that allows us to choose the preferred URL we would like to use to prefill google ads links, merchant etc..., but it seems like google is refusing to do this. An update like this wouldn't take longer than an hour to make.

elara24

Mar 26, 2025  on Shopify

Die Google App funktioniert einwandfrei! Alles ist sofort verfügbar. Die Benutzeroberfläche ist übersichtlich und intuitiv, sodass die Nutzung super einfach ist. Eine zuverlässige App, die den Alltag erleichtert!

FidgetFuns

Mar 26, 2025  on Shopify

Integrating Google with Shopify was super simple and quick! Now our products reach customers effortlessly. Highly recommend!

Nahizune

Mar 21, 2025  on Shopify

Muy contento con la aplicación. Hay anuncios que tengo que mejorar para que sean visibles, pero por lo demás perfecto. He tenido alguna duda y el servicio de atención al cliente me lo ha solucionado en muy poco tiempo y exitosamente. Muchas gracias

Rammesnedkeren.dk

Mar 17, 2025  on Shopify

Sender ikke date til google ads. Konverteringssporing fejler, og sender ikke date videre. Bruger flere dage på at problemløse.

Looking Ofertas

Mar 16, 2025  on Shopify

Excelente aplicativo, estou certo de que devemos preparar nosso negócio com a maior confiabilidade e segurança para nossos clientes e o Google tem suas exigências voltadas justamente para que possamos proporcionar a melhor e mais segura experiência ao cliente.

Amig

Mar 13, 2025  on Shopify

Ho installato l'app Google & YouTube su Shopify e sono rimasto estremamente soddisfatto della sua efficienza e semplicità d'uso. L'integrazione è fluida e intuitiva, rendendo il processo di sincronizzazione dei prodotti con Google Shopping e YouTube incredibilmente semplice. Facilità di configurazione: L'installazione e la configurazione iniziale sono state rapide e senza intoppi, con istruzioni chiare che guidano ogni passaggio. Sincronizzazione automatica dei prodotti: I miei prodotti si aggiornano automaticamente su Google Shopping, garantendo che l'inventario sia sempre preciso e aggiornato. Gestione delle campagne pubblicitarie: È fantastico poter creare e monitorare le campagne Google Ads direttamente dal pannello di controllo di Shopify, risparmiando tempo prezioso. Visibilità ampliata: Grazie a questa integrazione, i miei prodotti sono ora visibili sia nei risultati di ricerca di Google che nei video YouTube, aumentando notevolmente il traffico e le vendite. Consiglio vivamente questa app a chiunque voglia espandere la propria presenza online e semplificare la gestione delle campagne pubblicitarie. Un vero game-changer per il mio e-commerce!

Giltenergy

Mar 07, 2025  on Shopify

This app works great for me and my business! It took me a while to get to know Google's advertising products and to gain basic skills in digital marketing in general, because Google's products are created by some of the most intelligent people on the planet. Thank you for everything, Google team! Kind regards Stan.

Tubeo.com

Mar 06, 2025  on Shopify

Hi, I've successfully added the app to my shopify account and everything works perfect. Great work ! I'm now looking to add multiple feed based on each market (belgium, germany...etc) but can't find the option. I've read in the comments that you are going to extend this during the next month ? In the meantime i saw a workaround but don't understand how to do this "You can add countries to your existing feed in Merchant Center by editing the Content API countries." ? Thank you in advance for your help.

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