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Customer reviews: Globo Mega Menu, Navigation

Develop by Shopify

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,094)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

Balmers GM

Sep 05, 2025  on Shopify

This app is great, works with no issues and lets you configure your menu visually which is much better than Shopify menu builder. We had some issues, coming from another app injecting some bad code right above the globo embed, and Sarah from Globo support helped us debug the issue, identify the bad code and remove that other app - and once again the Globo mega menu app works perfectly.

www.vaioshub.com.au

Sep 04, 2025  on Shopify

The Customer service team was exceptionally helpful in resolving my issue on using an incorrect format for my images and then eventually the problem was solved thanks to a friendly team member. Definitely recommend this subscription for anyone looking for customisable mega menu options.

Sukin Naturals UK

Sep 03, 2025  on Shopify

Globos mega menu has been just what we needed and Sarah has done a marvelous job helping iron out the kinks!

BesteFreundeGeschenke.com - Personalisierte Freundschaftsgeschenke Poster, Tassen und mehr

Sep 03, 2025  on Shopify

Top, die Probleme beim Erstellen des Menüs wurden innerhalb weniger Minuten durch Sarah vom Support gelöst. Besten Dank!

DreamWay

Sep 02, 2025  on Shopify

The app is good for the price. However, it sorely lacks flexibility and customization between the mobile Mega menu and the PC version. It makes sense that you wouldn't want to display items the same way on a PC and a mobile device. And the only way to do that is to ask support to code it. Luckily, Sarah from support was there and very responsive! Otherwise, I would have given it a bad rating. Because having to use CSS just to change image sizes on mobile devices is not normal when you consider that 80% of users are on mobile devices. What's more, it's CSS that has to be done by their developers, because it's very specific. It's complicated to do it yourself.

The Outdoor Explorers

Aug 25, 2025  on Shopify

This app is wonderful! It’s intuitive, easy to figure out, and creates beautiful menus. I did run into a small issue where my menu was showing up as transparent, but support jumped in right away. The response was incredibly fast, helpful, and friendly. Sarah assisted me, and she was absolutely FANTASTIC—professional, patient, and made sure everything was resolved quickly. I couldn’t be happier with both the app and the support team!

Owl and Goose Gifts

Aug 25, 2025  on Shopify

Thankyou Andrew. Helped with my issue quickly and we were back up and running without missing a beat.

Foliendealer.com

Aug 22, 2025  on Shopify

Mega Menu – absolutely delivers! The app is intuitive, flexible, and exactly what we needed for our Shopify store. The menu looks professional and makes navigation super clear for our customers. Special shout-out to the support team: fast, competent, and extremely helpful. Every question was answered right away, and even custom adjustments were made without hassle. You really feel taken care of here. Highly recommended for anyone who wants to take their store to the next level!

1PERCENT SRL

Aug 22, 2025  on Shopify

Fantastic app! A huge thank you to the customer support team, who answered all my questions quickly. They are really kind and competent. Highly recommended, the best app for building customized menus on Shopify!

JoyStick

Aug 21, 2025  on Shopify

The overall experience is very good, and there is a dedicated person to help deal with the problem. The attitude is very good and it is worth recommending

The Impound

Aug 20, 2025  on Shopify

Their support is great and the app works exactly as intended. Special shoutout to Sarah and Andrew from their CS team!

Clever Cycles Bike & Ebike Store

Aug 13, 2025  on Shopify

Menus can get confusing quickly. This app lets you create robust menus easily. We had a little display issue with a second mega menu on one page and it was resolved quickly. Support is topnotch.

Maison d'Exception

Aug 13, 2025  on Shopify

Bonne application, besoin d'aide? ils sont actifs et rapide pour aider. Je recommande ! J'ai eu Sarah qui m'a fortement conseiller et aider à gérer mon problème.

KingSidorak's Store

Aug 10, 2025  on Shopify

I just wanted to try the free version before deciding on it, so I stripped everything and tried one button. As I tried to publish it, it told me I had a ton of features, and absolutely need premium. What a waste of time

Neonbir

Aug 09, 2025  on Shopify

I’ve been using the Globo Mega Menu for a while now, and it has completely transformed the navigation experience in my store. The drag-and-drop builder makes it very easy to create and customize multi-level dropdown menus without any coding. I especially love that I can add product images, icons, and collections directly to the menu, making it both functional and visually appealing. It’s fully responsive, so everything looks great on mobile as well. Special thanks to Sarah from their support team for her quick and helpful assistance — she made the setup process even smoother. Highly recommended for any Shopify store looking to improve navigation and user experience!

SAMKRAFT

Aug 08, 2025  on Shopify

We've just opted for the payment plan for the Globo Mega Menu app and we are happy with it for what we need! I had some questions about image insertion and Sarah from their team helped me quickly and very clearly! She really did her utmost best to guide me through the process in a kind and professional way.

My Fly 3D Prints, LLC

Aug 07, 2025  on Shopify

its a great app with excellent customer service. Thank you Sarah for the fast response and solution.

ASAHOM

Jul 31, 2025  on Shopify

Great plugin that makes my menu look beautiful. Their customer service is also amazing. They respond very quickly and help me solve my problems. 5 stars recommended.

Endea Church

Jul 30, 2025  on Shopify

App works Great. Needed some help from the support team, and Helen was able to help resolve our problem very quickly. Thanks!

ONEKEEPER USA

Jul 30, 2025  on Shopify

The app is amazing, easy to use and most important, the support is outstanding. They helped me to set up the first menu and they made a few adjustments based on some feedback pretty quick.

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