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Customer reviews: Globo Mega Menu, Navigation

Develop by Globo.io

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,017)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

What's The Vibe

Dec 31, 2024  on Shopify

I really enjoy it so far! The menu was doing something weird in the vertical position via mobile, but the team fixed the issue with no problem. Even though there is a live chat, just be prepared to wait a typical time frame for issue solving! I was expecting for them to give me the answers to fix things myself, but they did it for me instead. Not bad!

Ascending Lifters

Dec 30, 2024  on Shopify

I was not able to see the app at first, but after talking to the live chat and dev team, they were able to resolve my issue and now I can configure and play around with the app.

Heimfleiss

Dec 29, 2024  on Shopify

Very happy with the support (Sarah) and the app itself. Sarah was very kind, fast and helpful, im really happy with them.

BikePath

Dec 29, 2024  on Shopify

I recently had the pleasure of interacting with their customer service, and I must say, it was an outstanding experience. From the very beginning, the team was incredibly attentive and responsive, addressing all my concerns with patience and expertise. Overall, I am extremely satisfied and would highly recommend their app to anyone seeking excellent customer support. Thank you for such an exceptional experience!

Speedy Leads

Dec 23, 2024  on Shopify

Shoutout to Sara she’s the best and deserves a bonus for all her had work. Solved every single annoying issue and problem and went above ad beyond, gave me hours of support.

banyanmauritius

Dec 19, 2024  on Shopify

Not too happy, spent 4 hours creating a menu based on their template they give us. I publish it doesnt work as intended, support takes 24 hours to tell me that one item that is in the default free menu is paid...so in short. They add a non functional element in the free plan to force you to upgrade.

LedLoket BE

Dec 19, 2024  on Shopify

Perfect app for setting up a menu. Very user-friendly and great help from the support department. Highly recommended.

Autobox

Dec 16, 2024  on Shopify

Nice Plugin, super easy to use and nice support, live and chat support guys are fast responding and they help you really much!

dele.io

Dec 14, 2024  on Shopify

The menu structure was easy to configure, and I was able to create menus effortlessly. Although I encountered some issues due to a problem with the theme I’m using, the support team responded quickly and was very helpful.

Ritzy Rage

Dec 14, 2024  on Shopify

THE APP IS AMAZING. CUSTOMER SERVICE IS EXCELLENT. SARAH AND HER TEAM WERE FLAWLESS WHEN I NEEDED HELP. HIGHLY RECOMMEND.

Tikusan Japan Store

Dec 01, 2024  on Shopify

Sarah and her team are extremely helpful. Always have great and speedy support when there is something problem.

DSISHOP

Nov 28, 2024  on Shopify

Je suis vraiment satisfait du professionnalisme de cette équipe. Leur réactivité est tout simplement appréciable. Un grand merci

HIXX

Nov 27, 2024  on Shopify

When I reached out to customer service for help, they were very timely and professional to help me solve the problem.

Diamond Land Antwerp

Nov 26, 2024  on Shopify

I tested all the leading mega menu apps and this one is clearly the best. Also, their team is great, always available to help you and making sure your needs are met asap! I fully recommend!

Impact Promotional Products

Nov 24, 2024  on Shopify

Highly customisable app, and their support team is very efficient in dealing with customer enquiries! They provided a solution within a couple of hours each time we requested help.

Pro Cabinet Supply

Nov 21, 2024  on Shopify

I needed a customization with icons I provided and the team helped out tremendously. Great customer service!

Bir Karat

Nov 21, 2024  on Shopify

asked a question, got an immediate assistance and they solved my mistake immediately. great guys I do recommend them fiercly. I use their other apps also - check them out - special thanks to Sarah

Ride Bicycles

Nov 20, 2024  on Shopify

Offers the best combination of features I've found amongst several mega menu apps that we've tried. Full control over menu item text, background and hover colors, tons of mega menu options and ability to publish into each theme separately. Seems like they are newer and still maturing functionality of the editor but support has been great to work with and very responsive.

My Store

Nov 20, 2024  on Shopify

The App overall has a really nice feel to it, The support was pretty helpful and cooperative throughout my queries.

maeke

Nov 11, 2024  on Shopify

Easy to use and is exactly what we were after. Customer Service is excellent if there is ever a issue we need fixing.

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