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Customer reviews: Globo Mega Menu, Navigation

Develop by Globo.io

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (796)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

Funside.it

Jul 03, 2025  on Shopify

I was really impressed by the support from Sarah and the Globo Mega Menu team. I had an issue with the default Shopify menu and the Globo menu showing at the same time, but Sarah responded within minutes and coordinated perfectly with the technical team to fix the problem. Efficiency, clear communication, and excellent support: I definitely recommend them, especially for anyone who wants to feel truly supported in their store.

Exult Planet

Jul 03, 2025  on Shopify

Great app! and even better customer support, Sarah was of great help, prompt, accurate and of great use! super happy

Beevibe Lab

Jun 25, 2025  on Shopify

Absolutely love this app! Globo Mega Menu is hands down the best mega menu solution we've used on Shopify. It's incredibly easy to set up, beautifully designed, and highly flexible. The interface is intuitive, even for non-developers, and the menu looks professional across both desktop and mobile. What really sets it apart is the support team—fast, helpful, and truly dedicated. They helped us fine-tune our menu to fit our theme perfectly. Thanks Sarah :) . You saved my life. If you're looking for a mega menu app that just works—and looks great doing it—this is the one. 5 stars without a doubt.

Rise & Shine Patches

Jun 24, 2025  on Shopify

great app and support. Have use different globo apps on my other stores, their support is what stands out all the time

SONOFF

Jun 20, 2025  on Shopify

I'm really impressed with the Globo Menu team! They solved my issue efficiently and were super friendly throughout. Great product and even better service — thank you so much

My Store

Jun 19, 2025  on Shopify

Globo Mega Menu has been a game-changer for our Shopify store. The interface is user-friendly, and it allows us to create a clean, professional-looking mega menu without any coding. What truly stands out is their excellent support team—Andrew was incredibly helpful and responsive. Highly recommended!

Aleah Care

Jun 19, 2025  on Shopify

I had an issue, that I couldn't get my megamenu to go across my enire page. I reached out to the support and they fixed it for me, just the way I wanted it. I also had a wish that they would add a possibillity to choose to have a shadow under the submenu. In a few minutes they added it on my menu. So now I have the mega menu just as I want it. Thank you! So, for the support it's five stars. För the app it's a bit less because I think what I wanted should be in the tool from the beginning.

Public Domain Image Library

Jun 18, 2025  on Shopify

I looked at a lot of menu apps before settling on Globo. I found this the easiest to produce the results I needed. I started on the free menu but have now upgraded to make used of the tabbed menus. You need to work at it and it's a bit trial and error, however the end results are worthwhile. You may also want to enter some custom CSS to get the best results. Support were always helpful, although their hours may not match up with your own as they're in Vietnam!

The Source Bulk Foods UK

Jun 18, 2025  on Shopify

Great support team who were able to fix any misaligning menu quickly. The menu looks great and has provided a lot more flexibility to use imagery and pages

Wisdom Store

Jun 17, 2025  on Shopify

I had a great experience with this app! Sarah was incredibly helpful and supportive throughout the entire process. She patiently listened to all my ideas and made sure everything was implemented exactly the way I imagined. Thanks to her guidance, I was able to achieve the result I wanted. I'm very satisfied with the app and the support – highly recommended!

Marché Alpin

Jun 17, 2025  on Shopify

Produit qui répond parfaitement à mon besoin. Ergonomique, simple d'utilisation et l'équipe Globo est là si besoin (réponse et action en moins de 24h).

YOUR BEAD BOUTIQUE

Jun 10, 2025  on Shopify

Great menu, I'm a beginner and this was easy for me to use. I did need a little help at first but really simple compared to others. There is plenty of customisation and support is excellent, l highly recommend!!

Merlin Motorcycle Clothing

Jun 10, 2025  on Shopify

Thank you to the team at Globo for supporting us in getting the app set up and working well with our desktop and mobile sites. We were looking for a mega menu option for our site and pleased we chose this version. Easy and intuitive to set up. We did need some dev intervention from the team at Globo and have to say they were quick and attentive to get it sorted. Very impressed with their customer service. Special mention to Sarah on the team. Many thanks

DTF Jersey

Jun 10, 2025  on Shopify

Just wanted to give a big shoutout to the team at Globo Mega Menu—especially Sarah! She was incredibly helpful and quickly fixed the issue I was having with my header. Amazing support and a great plugin overall. Highly recommend!

Mon Casque M1

Jun 07, 2025  on Shopify

The support of this app is incredible, Sarah helped us out in no time and resolved the issue. Really recommend this app.

YaMe.vn

Jun 05, 2025  on Shopify

This app is very easy to use with a drag-and-drop interface—no coding needed to create a professional-looking menu. It supports various menu styles (grid layout, images, featured products, etc.), making it easier for customers to navigate and find products. Works well with many themes, smooth and stable performance. The support team is responsive and helpful. Highly recommended for any Shopify store!

Explorer Equip

Jun 04, 2025  on Shopify

amazing app and support. I needed help, it was late during the time, and they were still able to help and fix my issue. Amazing app and team!

Mooi Kamer

Jun 02, 2025  on Shopify

I am impressed with this app so far. Sarah helped me sort out a few glitches. The new menu looks great on my website and will make it a lot easier for my customers to navigate my website. Thank You for the great assistance I received.

LISS | Living in Sunshine

May 29, 2025  on Shopify

So far, so good! Every time I’ve had minor issues here and there, the developers have been incredibly quick to respond and resolve them. I didn’t even need to follow up. The next day, everything was fixed without me needing to elaborate further on the issues. They understood immediately.

Sonilux

May 29, 2025  on Shopify

Very impressed, I had a an issue with my theme, Sarah and the developers fixed everything for me in seconds. Couldn't ask for more

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