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Customer reviews: Globo Mega Menu, Navigation

Develop by Shopify

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,094)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

LAARVEE

Jan 26, 2026  on Shopify

This app works great and does exactly what we needed for our store’s navigation. The mega menu is flexible, clean, and highly customizable. Most importantly, the customer support is outstanding. Helen was incredibly patient, professional, and helpful. She quickly understood my issue and provided a clear solution that worked perfectly. Her support made the whole experience smooth and stress-free. Highly recommended if you’re looking for a reliable mega menu app with truly great support. Thank you, Helen!

DRIVE UP

Jan 26, 2026  on Shopify

This Shopify mega menu app is truly great! The interface is clean and straightforward, making it easy to use. The only minor issue I encountered was that the menu didn't automatically integrate with my current store template when I tried to publish it. I quickly reached out to the online support, and the customer service agent Helen responded promptly. She quickly understood my problem and coordinated with the technical staff to follow up. They perfectly resolved the issue for me—it really saved me in a pinch!

Luisa World

Jan 26, 2026  on Shopify

Great app and very helpful customer service. Helen, in particular, helped me with an issue that had been bothering me for a few weeks and resolved it in just a couple of minutes.

Refined Realtor

Jan 25, 2026  on Shopify

Great app, and the support is WAY better than Qikify. Special shoutout to Helen for being so amazing and helping me with all the changes needed

Ticroq

Jan 23, 2026  on Shopify

Super app ! Et une grande aide de la part des admin lorsque l'on rencontre un problème ! Vraiment, je recommande ! Merci pour tout :)

NAP SLEEP

Jan 22, 2026  on Shopify

Easy to use once you get the hang of it! This app is easy to use with some time invested in learning it. The real-time chat support is amazing and makes all the difference! All credits to Helen for her wonderful help – she was incredibly responsive and helpful throughout the setup process.

Miss Moda Luxe

Jan 22, 2026  on Shopify

Been using this app for a few months and it works a treate. Amazing app to use to create menus and sub menus

BeMe

Jan 21, 2026  on Shopify

Mega Menu looks great. A lot of customization available. Helen was great at fixing my issue and was very friendly. Helen is a great assistant

ALLURE COLLECTIVE STORE

Jan 20, 2026  on Shopify

Globo Mega Menu has been instrumental in helping us customize our navigation to match our store's brand perfectly. The app offers great flexibility, allowing us to modify menus and submenus, incorporate images, and customize text colors with ease. A special thank you to Helen and Sarah from the support team, they were incredibly helpful and ensured we achieved the exact look and functionality we were aiming for.

Olanzu

Jan 19, 2026  on Shopify

Good app, and even better support team. I had an issue with alignment, they just fixed my issue almost instantly. Special thanks to Helen, for quickiest support and exceptional service.

Western Skies Design Company

Jan 16, 2026  on Shopify

I've tried several different Mega Menu apps and this one was by far the easiest to set up and make changes to. I wanted a specific change to the placement and Sarah made those changes for me very fast. The customer service was great. This app also worked well with my theme with no conflicts. Thanks!!

Plumber Supplies Australia

Jan 15, 2026  on Shopify

Helen was particularly helpful with resolving my issue today. Fast and clear communication. Looking forward to getting the most from the app!

Mymosa Paris

Jan 15, 2026  on Shopify

Great support, thank you Helen for your kind help. Very reactive and quick resolution of our requests.

Casa Divina Luxury Living

Jan 14, 2026  on Shopify

Fantastic app with top-notch support. This app makes managing our Shopify store menu easy and effective. It is simple to use, very flexible, and lets us tailor the navigation exactly how we want. That has made a noticeable difference in how smooth and user-friendly the store feels for customers. The support team really stands out as well. They are quick to respond, knowledgeable, and genuinely helpful. Whenever we had a question or needed a small tweak, they got back to us fast and fixed it without hassle. Overall, a great experience.

Purabox

Jan 13, 2026  on Shopify

excelente soporte técnico, me ayudaron rápido a solucionar mi problema a la integración del menú

2Magpies

Jan 13, 2026  on Shopify

Easy app to work with, easy team to get support from and as usual from my experience with other apps from these guys, Helen is a legend.

Jade Crafts Shetland

Jan 10, 2026  on Shopify

Love my new mega menu its goes perfectly with my shopify website. Easy to use and design and the customer support is great. I recently asked a support question and I had it answered and sorted within a day, even with the time difference. Amazing app! Thanks again for your help!

Golden Quartz

Jan 09, 2026  on Shopify

experience was smooth and easy, the customer care guided me so well and sorted my problem. Helen helop me a lot to fix my menu items. She is just amazing!!

Aseel North

Jan 07, 2026  on Shopify

Excellent support and a great app overall. The Globo team was incredibly responsive and professional, and they didn’t stop until the issue was fully resolved on the live site (not just the editor). Special thanks to Annie and the dev team for their patience and clear communication. Highly recommend this app if you want both functionality and real support behind it. — Aseel North

AMS

Jan 07, 2026  on Shopify

The globo menu works great. I walked into a problem i could not fix myself. Sarah from Globo helpt me out great with my issue!

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