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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,211)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Basic Logo Tee

Dec 18, 2024  on Shopify

Great support. They were able to remove the watermark for me within 5 minutes of requesting support.

shopweekendlosangeles

Dec 18, 2024  on Shopify

This app is really easy to use and shows the colors great on collection pages and product page :) Any time we need assistance, the support team is available to help and resolve any issues right away! I am really impressed with this level of customer service. Thank you so much for being available and helping us find solutions quickly :)

Babesta

Dec 17, 2024  on Shopify

Great sets of apps - fantastic support. we recently upgraded out theme and the team at Globo stepped in and quickly rectified the items that needed fixing. Great partner to have!

THATSMYOFFICE

Dec 16, 2024  on Shopify

Had an issue with a an upgrade on my theme and Sarah was extremely helpful and got the team to solve the issue professionally and quickly Use the apps ☺

Zomers

Dec 16, 2024  on Shopify

App setup is so simple, user friendly ui. Had an issue and contacted support about it. They solved the issue so i am happy also about the support.

Belle Via

Dec 14, 2024  on Shopify

I LOVE the Globo Color Swatch app. It has really made my product pages come alive with shapes, sizes, and animations. The app is very intuitive and the developers seem to be consistently making regular upgrades to the features. Five stars for real!

BUTY LIDERA

Dec 10, 2024  on Shopify

GLO Color Swatch est le meilleur, s'adapte bien au thème et propose différents options. J'apprécie leur assistance car ils sont près à te répondre à tout moment. Je le recommande fortement.

Oudrageous

Dec 10, 2024  on Shopify

Free you can't do anything with it at all basically forces you to buy a plan not sure how it has so many good reviews.

Solen-Chamonix

Dec 09, 2024  on Shopify

PERFECT TOOL !! I warmly recommend for all users... (print on demand, dropshippers, resellers, ... ) this app is so easy to use. And what could i say about the client relation ship service : a very helpful and HUMAN chat to help in case ! Sarah was my angel of the day !! thank you so much Glo color Swatch ;) !!

JYG PROFISHING

Dec 09, 2024  on Shopify

La app funciona bien, cumple su función. Lo mejor es el servicio al cliente, te solucionan o adaptan cualquier cosa que necesites, en este aspecto son muy buenos.

Linen Love

Dec 08, 2024  on Shopify

Gemma came onto the chat straight away and helped me. Being a new seller this service is absolutely fantastic

TheGlowKicks

Dec 07, 2024  on Shopify

Sarah from GLO support team provided clear and to-the-point instructions that made everything much easier to understand. I was able to resolve my issue quickly and efficiently.

Velux2.0

Dec 05, 2024  on Shopify

Great customer service that goes straight to the point and doesn't waste any time. The app itself is also really good and easy to use. Big thumbs up to Gemma aswell who helped me out with my problems!

Neurofeeling - feel your dreams

Dec 05, 2024  on Shopify

Wenn man den Gratisplan nimmt, steht , dass die Farbauswahlfelder angezeigt werden, aber leider nicht überall - Produkt -> ja, aber Anzeige bei der Kollektion -> nein. Das finde ich schade, ist aber wahrscheinlich so, dass man wieder einen Plan kauft.

Mehucini

Dec 04, 2024  on Shopify

Support efficace et professionnel qui ont prit le temps de résoudre ma difficulté à une heure très tardive !! Sarah est au top !!

DynaWish

Dec 04, 2024  on Shopify

I had an issue, I contacted you and you responded immediately to resolve it. I truly appreciate it. Thank you so much. You're app is really very useful and appreciated. Thank you very much for your work !!

Wello

Dec 04, 2024  on Shopify

Had a easy onboarding experience because of the quick response time of customer service. We got up to speed and had our image swatches set up in no time. Sarah in particular, worked with her dev team to get some of our custom requests done.

Lookado London

Dec 03, 2024  on Shopify

Sarah did a great job helping me to set it up like i wanted it to. The swatches look amazing. Thanks a lot!

THE PRIME LEATHER

Dec 03, 2024  on Shopify

great customer support and best app using for a long time thankyou soo much and the customer support is awesome!!!

Hit Hero Company

Dec 03, 2024  on Shopify

Big shoutout to Sarah and her team at GLO Color Swatch! I had some issues with the swatches on my Shopify store, and they jumped in and fixed everything quickly. Super appreciative of their prompt and friendly support. Now my store looks awesome. Highly recommend them, especially when doing product bundles that require multiple color swatches

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