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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,211)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

SILVER SEA APPAREL

Jan 13, 2025  on Shopify

Glo has been great to work with so far. Sarah and their support team has also been responsive and helpful too!

HOROLUXE

Jan 12, 2025  on Shopify

My site did not display the images depending on the chosen variant, I tried everything to fix this, but it didn't work, I contacted the glocor team and Sarah was very patient and understanding. Finally we were able to put everything in place, thanks for the help Sarah, I appreciated it. I really recommend this app

WearGrain

Jan 09, 2025  on Shopify

I am thoroughly impressed with the app’s support system! It is absolutely top-notch—responsive and incredibly efficient. Whenever I needed assistance, the support team was available within seconds, always ready to help with any questions or issues. It’s reassuring to know that such a responsive team is just a message away. Highly recommend this app for its outstanding customer service!

Innersy Store

Jan 08, 2025  on Shopify

I encountered some issues while using GLO, and Sarah communicated with me promptly and courteously. I appreciate her and the team's help in resolving the problems I faced. I am very happy to recommend GLO to others with similar needs. GLO is easy to set up and provides intuitive results, making it convenient for both experienced and inexperienced users. Thank you again for Sarah's enthusiastic assistance and timely responses.

Viajes 4Patas

Jan 06, 2025  on Shopify

Ens ha sigut de gran ajuda tota l'informació i l'ajuda que ens ha donat la Gemma amb la botiga online i la seva rapidessa i eficiencia a l'horaa de treballar, és una crack!

Berlioz Eyewear

Jan 03, 2025  on Shopify

Globo support team has been able to help me up to the smallest level of detail, to customize and solve the issues I was facing with my team. I've have been helped by Sarah, great communication and great service !

VolteMio

Dec 29, 2024  on Shopify

Great team. I had a problem with the layout of a color palette and gave them access to my site so they could fix it. Fast and efficient as we say back home. Really no trouble at all trusting them Thanks to you Sarah!!!

linvera

Dec 27, 2024  on Shopify

good guidance, was well supported by Jay. explains clearly what I had to do and had a lot of patience, and did an excellent job in solving my problems thanks again Jay

chat all in

Dec 26, 2024  on Shopify

très rapide à prendre en main, pour un résutat plus que satisfaisant. Une aide en ligne immédiate et efficace je recommande

Noor

Dec 25, 2024  on Shopify

The GLO team has been a great help in my support inquiry. Thank you tons!!! Sarah has been a great help and responded in a timely manner!

Magiskygreen✨

Dec 25, 2024  on Shopify

Nothing to say, Sarah and her team at GLO Color Swatch! I had some issues with swatches on my Shopify store, and they were quick to step in and fix them. I really appreciate their quick and friendly support. I highly recommend them.

MACHO ALFA

Dec 25, 2024  on Shopify

la aplicacación no es simple de configurar, pero el area de soporte es muy amable y resuelve los problemas. Sarah nos atendió de forma magnifica.

My.Lush Luxe

Dec 25, 2024  on Shopify

Sarah from the GLO support team provided clear and precise instructions that made things much easier to understand. I was able to solve my problem quickly and efficiently, she's really great.

FRESH N' GO

Dec 25, 2024  on Shopify

Sarah was incredibly prompt and exceptionally kind. She resolved all the issues I encountered efficiently, and now everything is working perfectly!

TheSerenestore

Dec 24, 2024  on Shopify

the powered by button was showing in on my website thanks to jay for solving it ,good customer support

GLARA HOME

Dec 23, 2024  on Shopify

I absolutely love this app. I want o especially thank Sarah i have had issues few times and each times Sarah had help me right away the best app.

London Kids Shoes

Dec 23, 2024  on Shopify

Fantastic support from Sarah! She ensured everything worked perfectly and was incredibly helpful throughout. Highly recommend Globo apps for their excellent service and reliability.

NextGen HME

Dec 23, 2024  on Shopify

Jay came in clutch helping me quickly update my colors when experiencing an issue with syncing. He was polite, quick, and easy to work with. This app is perfect for visualizing your product colors schemes and options. We have only have a positive experience with them. We use a variety of their apps as well such as the Upsell and Product Options. Thanks Globo team! Happy new year, NextGen HME team

Heaven Angel Designs, LLC

Dec 23, 2024  on Shopify

Good customer service is one of those must haves that I look for when choosing an app on Shopify. I must say GLO’s app and their customers service so far has been great. I would certainly recommend the GLO app for anyone looking for more control over your swatches.

Sands

Dec 18, 2024  on Shopify

We needed to display several variant images and customize the display of buttons etc... The application lets you customize a lot of things. The customer service is really good, they answer very quickly and are at your disposal. Mention +++ for the customer service Please note that we have a website with over 2000 references, and to benefit from this quality of support and implementation, we had to pay for the last plan.

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