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Customer reviews: GLO Color Swatch & Bundles

Develop by Shopify

Reviews (1,395)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

DinklyPickleball

Nov 04, 2025  on Shopify

If the full score is 5 stars, I would give Sarah 10 stars! From the very first interaction, I knew I had found the right person. Sarah's professionalism is truly impressive. She patiently listened to all my needs and even accurately grasped the vague ideas I hadn't clearly articulated, offering expert advice. Throughout the entire service process, she was not only knowledgeable and answered all my questions but also approached things from my perspective, planning the most suitable solution for me—truly "anticipating clients' needs and addressing their concerns." What is even more remarkable is the genuine human touch in Sarah's service. Her communication was timely and well-organized, and no matter what questions I raised, she always responded quickly and clearly, without any hint of敷衍. When we encountered a few minor tricky issues, she showed no hesitation in taking responsibility. Instead, she proactively coordinated resources, actively sought solutions, and maintained transparent communication throughout, making me feel completely at ease and confident in her. She wasn't just completing a task; she felt more like a reliable friend, working alongside me to solve problems. By the end of the process, what I gained was not just a satisfactory service outcome but also a sense of reassurance and peace of mind. Thanks to Sarah, what could have been a tedious and complicated matter became exceptionally smooth. I recommend Sarah without a second thought! If you are looking for a service provider who combines professional competence, a responsible attitude, and sincere communication, choosing Sarah is absolutely the right decision. Thank you, Sarah—your outstanding work has brought tremendous value!

FITSTUFF

Oct 31, 2025  on Shopify

Fantastic experience. App in itself works great, but the customer support is exceptional. We had a couple of issues that were promptly answered and then resolved within a matter of hours that involved their team reviewing our code and theme and making bespoke changes to fit our needs.

JUTKA & RISKA

Oct 31, 2025  on Shopify

I was helped very quickly and professionally by Sarah from Globo. She immediately understood the issue and took a lot of work off my hands. Excellent support — fast, knowledgeable, and friendly!

Belleze Zürich

Oct 31, 2025  on Shopify

Great app & Great customer service. Had a small issue and Sarah fixed it direclty. Highly recommanded

Wanzar Group

Oct 30, 2025  on Shopify

The app is easy to use, with many of configuration and the best support team, they can help you everything that you needs. Everything was done professionally. They are amazing !!

Jenrohe

Oct 28, 2025  on Shopify

Sarah was an absolute pleasure to deal with, she responded quickly, resolved my issue with ease, and communicated so well throughout. Excellent service and kept me updated with great communication. I would love to communicate with Sarah whenever I have an issue as she was a delight :)

Marigold par Marilyne Baril

Oct 23, 2025  on Shopify

The team is super reactive and I had a really quick answer!! A special thank you to Helen, which was really helpful and her explanation was really great. :))

philanty

Oct 21, 2025  on Shopify

Excellent Service from Glo Swatch! I had a great experience working with Glo Swatch! They assisted me in setting up and fixing issues on my Shopify store, and everything was done quickly and professionally. Their team really understands Shopify — from theme customization to product display — and they made sure my store looked clean and worked perfectly. I appreciate their patience, clear communication, and attention to detail. I highly recommend Glo Swatch to anyone who needs expert help with Shopify setup or troubleshooting. Thank you for the amazing support! — Stephen Ayisah

Cool Teds

Oct 21, 2025  on Shopify

It's really easy to set-up the colour swatch app - unfortunately I missed part of the instructions (my fault), but the support team quickly spotted what I'd done wrong & guided me through the steps to fix my error. They're really helpful & very quick to respond to enquiries. I can highly recommend both the support team & the app itself

Monvica

Oct 21, 2025  on Shopify

Very good app and easy to use for the color swatches, support also helps quickly so I had to give it 5 stars!

Lojas Visconti - Boutique de Bolsas

Oct 20, 2025  on Shopify

suporte tecnico maravilhoso, consegui resolver o meu problema na hora, em menos de 5 min estava resolvido 100%. Muito obrigado pessoal!!!

A E Stamp Singapore

Oct 17, 2025  on Shopify

I've been using the Globo Color Swatch app for a while and I’m honestly impressed by how seamless and user-friendly it is. Setting up color swatches and variant displays was incredibly easy, and it instantly made my product pages look more professional and engaging. What I love most is how customizable everything is from swatch styles to layout options. It works perfectly across both desktop and mobile, and my customers also state that my current setups are very helpful and informational to choose product variations now.

Sleepybear Studio

Oct 14, 2025  on Shopify

Muy buena app con la funcionalidad que buscaba. La asesora Sarah me ayudó a configurarla para que quedara a la perfección

ELBSAND SHOP

Oct 14, 2025  on Shopify

The app works well and does what it's supposed to do. The support is great. Sarah responded to us very quickly and helped us out. All issues have been resolved very quickly so far.

MerchBrandy

Oct 14, 2025  on Shopify

The Globo team was incredibly helpful and patient in getting the color swatches perfectly configured for our store. The app does exactly what it promises—it makes our product variants look clean and professional, which has significantly improved the user experience.

SEVODA

Oct 08, 2025  on Shopify

The customer service is amazing! Sarah was so helpful. She was so patience with me. We couldn't figured it out and she fixed it within 24 hours! Thank you so much!

LOVJOI

Oct 06, 2025  on Shopify

I had a technical problem with the CSV upload and I was supported very well by Sarah and her colleagues from the development team. Thank you Sarah, for your fast help!

PNW Yarn Girl

Oct 03, 2025  on Shopify

I was pulling my hair out trying to get the proper swatch functionality in the Dawn Theme in shopify. I went way deep down a number of rabbit holes. Finally I contacted customer service and they said I should check out Globo. My problem was that I had different products that had same color names, but the colors are different for the different products--think red shirts and red pants but the colors don't look the same. Globo is a great solution! It adds the functionality to the Dawn app to allow different swatches for colors with the same names on different product pages and is actually very simple to use! I did run into a problem today that was definitely user error. I went to globo's chat, and Andrew helped me fix it really quickly! So hurray to Andrew and to Globo for making my day and helping me move forward on what I think will be exactly the website I need for my store!

VivaLove

Oct 01, 2025  on Shopify

Their support is useless and very long. They don't help, especially Sarah from their support They surely bought or write by themselves all the reviews, which are all fake. Don't trust this app, and choose others. Don't loose your time.

Thea Life

Oct 01, 2025  on Shopify

Great APP and amazing support team, with any questions or issues I had, they responded immediately and solved my issues.

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