GLO Color Swatch,Variant Image logo

Customer reviews: GLO Color Swatch,Variant Image

Develop by Globo.io

Reviews (1,662)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Linen Love

Dec 08, 2024  on Shopify

Gemma came onto the chat straight away and helped me. Being a new seller this service is absolutely fantastic

TheGlowKicks

Dec 07, 2024  on Shopify

Sarah from GLO support team provided clear and to-the-point instructions that made everything much easier to understand. I was able to resolve my issue quickly and efficiently.

Velux2.0

Dec 05, 2024  on Shopify

Great customer service that goes straight to the point and doesn't waste any time. The app itself is also really good and easy to use. Big thumbs up to Gemma aswell who helped me out with my problems!

Neurofeeling - feel your dreams

Dec 05, 2024  on Shopify

Wenn man den Gratisplan nimmt, steht , dass die Farbauswahlfelder angezeigt werden, aber leider nicht überall - Produkt -> ja, aber Anzeige bei der Kollektion -> nein. Das finde ich schade, ist aber wahrscheinlich so, dass man wieder einen Plan kauft.

Mehucini

Dec 04, 2024  on Shopify

Support efficace et professionnel qui ont prit le temps de résoudre ma difficulté à une heure très tardive !! Sarah est au top !!

DynaWish

Dec 04, 2024  on Shopify

I had an issue, I contacted you and you responded immediately to resolve it. I truly appreciate it. Thank you so much. You're app is really very useful and appreciated. Thank you very much for your work !!

Wello

Dec 04, 2024  on Shopify

Had a easy onboarding experience because of the quick response time of customer service. We got up to speed and had our image swatches set up in no time. Sarah in particular, worked with her dev team to get some of our custom requests done.

Lookado London

Dec 03, 2024  on Shopify

Sarah did a great job helping me to set it up like i wanted it to. The swatches look amazing. Thanks a lot!

THE PRIME LEATHER

Dec 03, 2024  on Shopify

great customer support and best app using for a long time thankyou soo much and the customer support is awesome!!!

Hit Hero Company

Dec 03, 2024  on Shopify

Big shoutout to Sarah and her team at GLO Color Swatch! I had some issues with the swatches on my Shopify store, and they jumped in and fixed everything quickly. Super appreciative of their prompt and friendly support. Now my store looks awesome. Highly recommend them, especially when doing product bundles that require multiple color swatches

Alvara-Paris

Dec 03, 2024  on Shopify

Quick response from Gemma, she immediately understood my needs and solved the problem for me. What more could you ask for? 5/5

THE BEST RECOVERY™

Dec 02, 2024  on Shopify

Incredible app. All works perfectly and the support team is very helpful. Thanks Jay you are the best!!!

Engine Swim Australia

Dec 02, 2024  on Shopify

The support team responded well & also reached out their developers for our problem. Thank you developers & support for quick response.

Levora Berlin

Dec 01, 2024  on Shopify

I had a great experience with GLO Color Swatch and Variant Image. Jay was very helpful, and the service was fast and efficient. It didn't take long to get everything sorted, which I really appreciated.

Herzlein Fashion

Dec 01, 2024  on Shopify

Absolutely great app with all needed functionality and excellent customer service support - Thank you so much!

Zentey France

Dec 01, 2024  on Shopify

Je tiens à souligner leur engagement envers la satisfaction client, qui se ressent dans chaque interaction. Grâce à eux, j'ai pu tirer le meilleur

Zynni

Dec 01, 2024  on Shopify

If you’re facing the same issue as I am, where only color swatches are displayed and there’s concern about discrepancies with the actual product colors, I highly recommend this app. It allows you to easily upload the actual product thumbnails in just one step.

CMHH SKIN

Nov 30, 2024  on Shopify

I never ever tried a live assistance request before,when I failed in configuring my collection swatch,I missed a vital step and I did not know how to continue,then I worried a lot,thank Sarah,who solved my problem in just 2 minutes,this is very good experience,now I have the right effect I want,GLO -good product and service..I love them

העולם האורטופדי

Nov 29, 2024  on Shopify

in just a matter of second the customer help service help me with my problem + gave me some advice how to do some tasks explained with picture

Evening Pleasure

Nov 28, 2024  on Shopify

I recently installed the GLO Color Swatch app on my Shopify store.The features are incredibly powerful for the price, and the app has added a professional touch to my product pages that I couldn’t have achieved on my own. Thanks

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