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Customer reviews: GLO Color Swatch & Bundles

Develop by Shopify

Reviews (1,302)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Fairtrademerch

Nov 13, 2025  on Shopify

Great app with several design options and functional features. Works just fine on our product and collection pages. We've had two minor display issues, one of which has been solved by customer service immediately. Another display issue on the product page could not be solved yet, but only occurs for products with 250+ variants. The current shopify product page liquid still only returns 250 variants, so other plugins will meet the same limit. Issue is known and solution in progress. Besides that: Works great, looks great!

Krafto Jodhpur

Nov 13, 2025  on Shopify

The setup was smooth, and the app works perfectly with our theme. What impressed me even more was their support team, they went above and beyond to help us with custom sizing options. They handled the customization from their end exactly the way we needed it. Highly recommended for anyone looking to improve product variations on their store. Excellent app and excellent customer service!

UpVanity

Nov 11, 2025  on Shopify

The app is quite useful for combining different products and displaying them in various colors. Additionally, Sarah's support has been instrumental in adjusting and customizing the appearance of our store pages.

Haus of Khayi

Nov 11, 2025  on Shopify

Annie was a great assist in helping me learn my way around the app as it isn't as straight forward as i had originally thought, but now I have a complete understanding and can get the task at hand accomplished in a snap

Het Wolhuisje

Nov 11, 2025  on Shopify

GREAT TEAM! Always very helpfull customer service when adjustments had to be made. The app is also very user friendly.

afHandmade

Nov 11, 2025  on Shopify

Super App. In meinem Shop passte die Einstellung zunächst nicht richtig, da ich viele personalisierte Produkte habe. Mir wurde vom Support sehr schnell und kompetent weitergeholfen und für meinen Shop Umprogrammierungen vorgenommen, sodass jetzt alles passt. Ich bin sehr zufrieden. Danke für die Professionelle Hilfe.

Slow & Glow

Nov 10, 2025  on Shopify

Super appli, on peut personnaliser +++ et le rendu est super bien sur le site ! En plus, le service client est très réactif, j'avais un soucis de mise en page et ils l'ont rapidement réglé, je recommande vraiment, merci à toute l'équipe :)

Caos Intimo Donna - Uomo - Bambini - Casa

Nov 10, 2025  on Shopify

ottima app, e ottimo supporto, hanno risolto subito un problema di visualizzazione che non riuscivo a risolvere da solo. consigliatissima

CaseDept SG

Nov 10, 2025  on Shopify

Amazing experience! I had an issue with the variant options in my customize theme and reached out to their support team. I’ve never seen such fast and professional service — they fixed the issue on the same day with continuous updates and testing. Highly, highly recommended! Truly an amazing and professional team that goes above and beyond.

LOVEGYM ATHLEISURE

Nov 08, 2025  on Shopify

Really great app. Customer service was excellent, especially from Sarah, who really went the extra mile. Annie was amazing

PalmHair

Nov 08, 2025  on Shopify

I 100% recommend glo color swatch, it's professional and the customer service is responsive, thanks to Annie for the assistance.

LOVEGYM ATHLEISURE

Nov 07, 2025  on Shopify

Really great app. Customer service was excellent, especially from Sarah, who really went the extra mile.

Board Shorts World Outlet

Nov 06, 2025  on Shopify

Great app and awesome support. Set up is easy and the good folks at GLO Swatch are there if you need a little help. And they respond quickly. Excellent app and experience.

DinklyPickleball

Nov 04, 2025  on Shopify

If the full score is 5 stars, I would give Sarah 10 stars! From the very first interaction, I knew I had found the right person. Sarah's professionalism is truly impressive. She patiently listened to all my needs and even accurately grasped the vague ideas I hadn't clearly articulated, offering expert advice. Throughout the entire service process, she was not only knowledgeable and answered all my questions but also approached things from my perspective, planning the most suitable solution for me—truly "anticipating clients' needs and addressing their concerns." What is even more remarkable is the genuine human touch in Sarah's service. Her communication was timely and well-organized, and no matter what questions I raised, she always responded quickly and clearly, without any hint of敷衍. When we encountered a few minor tricky issues, she showed no hesitation in taking responsibility. Instead, she proactively coordinated resources, actively sought solutions, and maintained transparent communication throughout, making me feel completely at ease and confident in her. She wasn't just completing a task; she felt more like a reliable friend, working alongside me to solve problems. By the end of the process, what I gained was not just a satisfactory service outcome but also a sense of reassurance and peace of mind. Thanks to Sarah, what could have been a tedious and complicated matter became exceptionally smooth. I recommend Sarah without a second thought! If you are looking for a service provider who combines professional competence, a responsible attitude, and sincere communication, choosing Sarah is absolutely the right decision. Thank you, Sarah—your outstanding work has brought tremendous value!

FITSTUFF

Oct 31, 2025  on Shopify

Fantastic experience. App in itself works great, but the customer support is exceptional. We had a couple of issues that were promptly answered and then resolved within a matter of hours that involved their team reviewing our code and theme and making bespoke changes to fit our needs.

JUTKA & RISKA

Oct 31, 2025  on Shopify

I was helped very quickly and professionally by Sarah from Globo. She immediately understood the issue and took a lot of work off my hands. Excellent support — fast, knowledgeable, and friendly!

Belleze Zürich

Oct 31, 2025  on Shopify

Great app & Great customer service. Had a small issue and Sarah fixed it direclty. Highly recommanded

Wanzar Group

Oct 30, 2025  on Shopify

The app is easy to use, with many of configuration and the best support team, they can help you everything that you needs. Everything was done professionally. They are amazing !!

Jenrohe

Oct 28, 2025  on Shopify

Sarah was an absolute pleasure to deal with, she responded quickly, resolved my issue with ease, and communicated so well throughout. Excellent service and kept me updated with great communication. I would love to communicate with Sarah whenever I have an issue as she was a delight :)

Marigold par Marilyne Baril

Oct 23, 2025  on Shopify

The team is super reactive and I had a really quick answer!! A special thank you to Helen, which was really helpful and her explanation was really great. :))

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