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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,260)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Norway Designs

Sep 11, 2025  on Shopify

Sarah on support was very responsive and helpful. We were having issues with swatches not being linked correctly to the product, but she did a great job.

Kool4School

Sep 09, 2025  on Shopify

Love this app, a little tricky to set up but the support is first class.....the result on my website looks amazing. A great app.

Boutique NOPé

Sep 08, 2025  on Shopify

Works really well! Sarah from tehcnical support is amazing. She's been really helpful! So far, GLO apps are working great for us!

Spiritual Kingdom

Sep 08, 2025  on Shopify

Sarah and Andrew helped me a lot with extending the color variations and the expansion. You can have unlimited colors for your products instead of only those on the list you first see at a glance. Thank you!

FancySofas

Sep 04, 2025  on Shopify

Sarah is amazing and really does everything she can to make the app suitable for my shop. Developers have manually made adjustments to the swatches and buttons, support is much better than other apps.

Town Hall Outdoor Co

Sep 01, 2025  on Shopify

Exception customer service and a great tool! Sarah and the team solved our problems switly and easily. The site looks great and works seamlessly.

Art Masterclass USA

Sep 01, 2025  on Shopify

I downloaded and installed the app to test it first, and the process went smoothly thanks to Sarah and other members of the support team, and the dev team. We are now actively using the full website. Many thanks!

House of Introverts

Sep 01, 2025  on Shopify

I'm on the free plan, and the customer service team was extremely helpful and quick in action to help me with my CSS requests.

DRESSERD

Aug 28, 2025  on Shopify

Very kind and helpful customer service. I spoke with Sarah, and she was super professional and available to help me. I highly recommend her.

Culotte menstruelle TabooPlus

Aug 28, 2025  on Shopify

I've installed and installed many color swatch app. Even Glo Color! It was messy, images won't show, I'd get lost in the settings. A huge pain in the ***. Then I met Sarah from customer support. She would fix my issues within minutes. I suspect she has some sort of magic wand. From now on, I'm not troubleshooting anything. I'll just ask Sarah and she'll sort it out for me.

Dress Chic Shop

Aug 28, 2025  on Shopify

Excellent service – fast, efficient, and reliable. Sarah was super helpful, and Globo Color Swatch is definitely the right app!

Slow Ride

Aug 27, 2025  on Shopify

Terrible app. Caused a discount glitch on my store that costed us a lot of money and time. Support was non existent. Wouldn't recommend at all.

Valourás

Aug 27, 2025  on Shopify

Super fast service! I had a problem where the variant picker suddenly disappeared, and Sarah resolved it for me within 15 minutes.

Crafters Lab

Aug 25, 2025  on Shopify

Fantastic app! The swatches work seamlessly, making product selection easy and accurate. Setup was smooth, everything runs flawlessly, and the support team is responsive and genuinely helpful. Highly recommend to anyone looking for a reliable swatches solution. Thank you, Sarah!

Mila & Molly

Aug 25, 2025  on Shopify

Die App macht was sie soll. Der Kundenservice, vorallem Sarah, ist ausgezeichnet und sie helfen schnell bei Problemen.

Amsterdam Art

Aug 24, 2025  on Shopify

This is our second purchase. The support is so responsive and efficient for our customisation. For those looking for good swatch app and support Glo is the go!

FaithfulDivine

Aug 21, 2025  on Shopify

"I used to rely on another app with similar features, but after switching to this one, I realized it’s so much more affordable without sacrificing quality. The support team is amazing—they not only provide quick technical help but also walk you through the setup process. Couldn’t be happier!"

ofeksbags

Aug 20, 2025  on Shopify

I had a technical issue with the app and Sarah from the support team was incredibly helpful. She was kind, professional, and patient throughout the process. Thanks to her guidance, I was able to fix the problem quickly. I really appreciate her support and highly recommend the app – not just because it works great, but also because the customer service is truly excellent!

Valutso

Aug 20, 2025  on Shopify

Sarah helped me very well, i've upgrade my plan because the service is quick and top notch. Many thanks.

Nomardic

Aug 20, 2025  on Shopify

Looks very good, easy to use and the support team helped me quickly after we had a small issue but it's fixed now!

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