GLO Color Swatch,Variant Image logo

Customer reviews: GLO Color Swatch,Variant Image

Develop by Globo.io

Reviews (1,661)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Confi-Shop

Sep 18, 2024  on Shopify

me costo un poco entenderla pero desde soporte me ayudaron muy bien, muy amables, rápidos y eficientes

Yana™ | For Women By Women

Sep 18, 2024  on Shopify

Probably the best app out here when it comes to variants! The support team is amazing, they helped me with an issue on my store I have been trying to solve for maybe 4 days. I recommend it to anyone!

Ugla Store

Sep 17, 2024  on Shopify

Haven't tried the app fully since we just started, but the custom service was 10/10. Looking forward to use it in the future :)

wurkfurniture

Sep 15, 2024  on Shopify

I downloaded and paid for this app a while ago and had set up a sample product without any issue. But the project was put on hold for a few months so when I got back to adding the images and using the app, I had forgotten how to do it. The little chat box was in the right hand corner of the app so I thought I’d try it. To my surprise someone responded in seconds! They gave me some instructions and asked me to report back on if it worked. I was still having trouble and before I had a chance to even click on the chat box again, the customer service rep was asking me if I was able to do it. When I couldn’t, they got access with my permission to the store and helped me along. Everything seems to be working great and I really appreciate support like that especially when we’re paying for the app.

ICEBRRG

Sep 15, 2024  on Shopify

This app really helped the look of my website! I was able make aesthetic color swatches for each of my variants and easily group the product photos by color as well. Lastly, their customer support is fantastic! I had a few issues I was running into and they fixed it just like that.

PULSE

Sep 15, 2024  on Shopify

Top Service! Innerhalb Sekunden wurde mir geholfen von Sarah. Super Beratung, hilfsbereit und mein Problem wurde sofort gelöst. Ich kann die App jedem weiter empfehlen!

ELYYF

Sep 12, 2024  on Shopify

I had a prpblem and Jay took care of it for me in minutes. He was very kind and a problem solver. I was worried that my problem wouldnt be fixed but Jay handled it easily. Thank you Jay

CPH Bike Shop

Sep 12, 2024  on Shopify

Great app, we have used it for a long time. Even the free version has so much available, and the live customer service is on point. All in all, great!

Petals In Paradise

Sep 11, 2024  on Shopify

Podría ser un poco más amigable para personas que no saben programar, pero su atención al cliente es excelente. Gracias a Sarah, que fue de gran apoyo.

Antinoo

Sep 11, 2024  on Shopify

I loved it, especially the possibility to get in touch with them online for guidance. very professional. I was attended by Sarah and very grateful.

CROWDEDHEAVEN

Sep 10, 2024  on Shopify

Super schneller und freundlicher Support, aber die App selbst ist auch einfach in der Anwendung! Kann ich nur empfehlen, wenn man sich nicht ans coden traut :)

Chofesh Tel Aviv

Sep 09, 2024  on Shopify

Really easy to use! Results are also great and the option that the app has looks great. Also their help is great. Fast response and they help immediately!

Rafine-milano

Sep 06, 2024  on Shopify

Goede app heel handig om dit te hebben het werkt goed. en zorgt voor betere conversie. 100% aanrader

Wear Sole

Sep 06, 2024  on Shopify

Best app with best customer support, customer support solved my issue very fast, thank you GLO Team

Recatch Privé

Sep 04, 2024  on Shopify

It works well, has many options for variants and it's free, which doesn't happen often on Shopify. It took me one hour to get to talk to customer support, but they were really kind and attentive. Recommend!

Tier-Shirts.com

Sep 04, 2024  on Shopify

Habe die Shopify Erweiterung seit zwei Tagen, hatte auch schon Kontakt mit dem Support und kann die App/Support uneingeschränkt empfehlen!

My Store

Sep 03, 2024  on Shopify

Highly responsive and helpful support team. The app works exactly as needed, so great experience overall .

Nobibu

Sep 01, 2024  on Shopify

Switching the variant gave incorrect order of the photos, luckily the support team quickly replied and fixed it!

WOW Shirts

Aug 31, 2024  on Shopify

I had an issue where the swatches didn't want to show up, basically in a lightbox. They were working in the product page but not in a specific lightbox. I contacted them and they quickly resolved my issue, and initially got in touch with me in less than 12 hours. They are very good at supporting the app. Thank you.

IAMPUP

Aug 30, 2024  on Shopify

The app features take your store to the next level. And the support team response is very fast and friendly.

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