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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,211)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Alvara-Paris

Dec 03, 2024  on Shopify

Quick response from Gemma, she immediately understood my needs and solved the problem for me. What more could you ask for? 5/5

THE BEST RECOVERY™

Dec 02, 2024  on Shopify

Incredible app. All works perfectly and the support team is very helpful. Thanks Jay you are the best!!!

Engine Swim Australia

Dec 02, 2024  on Shopify

The support team responded well & also reached out their developers for our problem. Thank you developers & support for quick response.

Levora Berlin

Dec 01, 2024  on Shopify

I had a great experience with GLO Color Swatch and Variant Image. Jay was very helpful, and the service was fast and efficient. It didn't take long to get everything sorted, which I really appreciated.

Herzlein Fashion

Dec 01, 2024  on Shopify

Absolutely great app with all needed functionality and excellent customer service support - Thank you so much!

Zentey France

Dec 01, 2024  on Shopify

Je tiens à souligner leur engagement envers la satisfaction client, qui se ressent dans chaque interaction. Grâce à eux, j'ai pu tirer le meilleur

Zynni

Dec 01, 2024  on Shopify

If you’re facing the same issue as I am, where only color swatches are displayed and there’s concern about discrepancies with the actual product colors, I highly recommend this app. It allows you to easily upload the actual product thumbnails in just one step.

CMHH SKIN

Nov 30, 2024  on Shopify

I never ever tried a live assistance request before,when I failed in configuring my collection swatch,I missed a vital step and I did not know how to continue,then I worried a lot,thank Sarah,who solved my problem in just 2 minutes,this is very good experience,now I have the right effect I want,GLO -good product and service..I love them

העולם האורטופדי

Nov 29, 2024  on Shopify

in just a matter of second the customer help service help me with my problem + gave me some advice how to do some tasks explained with picture

Evening Pleasure

Nov 28, 2024  on Shopify

I recently installed the GLO Color Swatch app on my Shopify store.The features are incredibly powerful for the price, and the app has added a professional touch to my product pages that I couldn’t have achieved on my own. Thanks

Ellectro Life

Nov 28, 2024  on Shopify

This is "THE" app that I was looking for. You can customize almost everything. Support team is also quick and good. Recommend it everyone

Aasiwun

Nov 27, 2024  on Shopify

This is a great app to use. Support has been very prompt in acknowledging the request and they are quite helpful too. I needed a small change in the design and they got back with a solution fast. Thank you!

ReaderOptic

Nov 27, 2024  on Shopify

The customer support responded quickly. They help me right away with the issue I was having. Really appreciate it!

Beallure

Nov 27, 2024  on Shopify

Great app. Sarah helped me a lot, and without her I wouldn't have been able to change the color of the swatch. Thank you Sarah!

VINCHY ART

Nov 27, 2024  on Shopify

The app is very convenient to use, the key is the customer service attitude is very good, their technical team response speed is also very fast. Can help me solve the problem quickly. Greatly increased my sales

NEI PER TE STORE

Nov 26, 2024  on Shopify

Jay of the assistance it's amazing, very kind and helpful, solved all my problems in a while! I really recommend this app.

Flip Flop Dynasty

Nov 26, 2024  on Shopify

Recently started using this app for my store, and I’m thoroughly impressed! It’s already solving the issues I was facing, and I couldn’t be happier with the customer service. Huge shoutout to Sarah, Jay, and Gemma – they were incredibly helpful, responsive, and went above and beyond to assist me. If you’re looking for a reliable solution with top-notch support, I highly recommend giving this app a try!

My Store

Nov 25, 2024  on Shopify

Une application très simple a utiliser et une équipe génial qui est a votre disposition en cas de problème. Je recommande...

Refined Berlin

Nov 24, 2024  on Shopify

I spoke with Jay from Glo Swatch. I had an issue and he helped fix it within 30 seconds. Very professional, very friendly. Would recommend to any beginner.

Jennifer Ouellette

Nov 24, 2024  on Shopify

Awesome support help. Very knowledgeable about the product. Helped us lots. Something we have been having a hard time figuring out, he solved it in minutes. Saved us lots of time. +10. thanks! :-) eduardo

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