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Customer reviews: GemPages Landing Page Builder

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (2,590)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

My Store

Aug 01, 2024  on Shopify

The customer support is really good, whenever I need help, they replied quickly, and even screen record the whole process to guide me sometimes, a really good experience!

WaveBeamPro™

Jul 31, 2024  on Shopify

If you want your online store to stand out then use Gempages and there support team are really helpful and will take car of a task for you!

ommcollection

Jul 31, 2024  on Shopify

It's a MUST have app if your are building/updating your own site on Shopify. And the Support is awesome. Every time I reach out to them, they answer and resolve any issues promptly. Very highly recommended.

Once More Green

Jul 31, 2024  on Shopify

Customer support is top notch, they handle the problems with care and are even possible to give custom code!

LooksMAX

Jul 29, 2024  on Shopify

THE FU***** GREATEST. Unparralled customization options AND customer service Free plan available for testing as well.... They understand the wishes of Shopify users. GO WITH THEM!!!

Travelshield

Jul 28, 2024  on Shopify

Best responsive and best customer service I've ever seen before. Great page builder. Is simple to configurate, easy to modify.... a great experience. I hope

Scout Adventure Co.

Jul 28, 2024  on Shopify

awesome support especially tina. they are quick to answer and they help solve all your issues. 5/5 reccomend.

NovaLouise

Jul 26, 2024  on Shopify

This is by far the best pagebuilder that you can get. Their support is really helpfull and always friendly and quick. I've had some problems and they provided me with custom codes to fix the issue. Would recommend this pagebuilder to everyone!

SecretsOfTea

Jul 26, 2024  on Shopify

I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you

Nano Singapore Shop

Jul 25, 2024  on Shopify

Their support team is incredibly accommodating! I would recommend them to everyone, including those new to web development, as you can easily run your website with their assistance.

Giador

Jul 25, 2024  on Shopify

The support is very good, especially Sarah, she is always very quick, informative and solves all my problems! A great professional

SABOTAGE

Jul 23, 2024  on Shopify

Super intuitive and links perfectly with Shopify - Easiest app I've used for page building would highly recommend!!

Beyond Divine

Jul 22, 2024  on Shopify

I was stuck on some technical difficulties so I jumped onto the online support chat. Annie was an absolute delight to deal with, she helped work out my issues with such ease and kindness and with a quick turnover. The app is also quite easy for anyone to navigate through. I would highly recommend Gem Pages. Thanks again Annie :-)

Quokka Prints

Jul 22, 2024  on Shopify

As far as page builders go, GemPages is the best there is. Our company has collectively used them for about 5 years now (we have two GemPages accounts for our two branches), and it is amazing to see how far it as come. It is very intuitive and allows for great customization, with the only limit being your own imagination! If you're constantly upgrading your websites, sometimes codes break. Thankfully though, GemPages customer support has been incredibly AMAZING and very responsive - they have helped us numerous times to fix these issues.

Nurse Yard

Jul 22, 2024  on Shopify

GemPages is incredibly helpful! Their team is always available to answer questions and find solutions. The app is flexible and perfect for bringing your vision to life without limitations. Great for quickly launching your store!

Glowup For All

Jul 21, 2024  on Shopify

I wanted to enhance the user interface experience and didn't like how shogun limits the amount of pages we can create until I found this app, the drag and drop makes it so easy and the pre-created sections that we can drag and drop makes idealizing and initiating even easier! I was testing my first product page with their app and got stuck with a feature not working, their team member Tony helped me by finding that the code in my theme conflicts with the feature and took the initiative to fix it. Now I was able to create a product page exactly how I imagined it within a couple hours! Their customer service is top! Oh- Plus their app makes you feel like a pro at UX design LOL~

MrKirshy

Jul 21, 2024  on Shopify

This app is very frustrating to use if you are new to building a shopify page. It's not intuitive and many of the app add-ons and functions do not seem to work. Customer service is nice, but their response time if 5-8 hours if you are on east coast time. This makes getting help or finding solutions even more difficult.

Elite London

Jul 20, 2024  on Shopify

Tony, helped me out a ton!! very helpful team, and they also teach me as i go helping me gain more knowledge on web development. thank you Tony and thank you gem pages team!

Designs By Wildside

Jul 20, 2024  on Shopify

I am on the paid version, so far it is user-friendly and there's always support after hours ( I think their support is based in the Philippines) The best time to reach them for support is nighttime in the USA. My biggest issue is when they are supposed to be saved, there were a few times it didn't and I had to back track and waste more time. I'm not sure when this happens but I've had to hit Save every time I made a small change while working on the page to avoid it from happening again. I would love to love this app. Will change this if support can reach out and give me an explanation.

Phantasmic Pavilion

Jul 20, 2024  on Shopify

GemPages Builder is super easy to use with its drag-and-drop interface, making store design a breeze. The support team is fantastic and always ready to help. It's a great value for anyone looking to make their Shopify store stand out.

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