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Customer reviews: GemPages Landing Page Builder

Develop by Shopify

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (3,340)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

DB Orthodontics Limited

Feb 03, 2025  on Shopify

GemPages makes designing and developing on Shopify so much easier. Super intuitive and flexible—perfect for anyone, even without coding skills. The customer support is top-notch! Roxanne helped me out big time today with an issue and she was super friendly and efficient. Can’t recommend this app enough!

PiaraMD

Feb 02, 2025  on Shopify

the support is very good. I have recieved good support from Tony, Dzung anf Anthony. All of whom had quickly helped me with my issues and made my pages look good. Highly recommended!

Leonau

Jan 31, 2025  on Shopify

Long time user of pagefly, but i was told by my mentor to install GemPages. And it has not been a disappointment. I like all the templates they offer for each section on my landing page and the customer service is superb and very helpful.

Pobjoy Diamonds

Jan 30, 2025  on Shopify

Excellent support and follow up even during bational holiday. Software is intuitive and allows great versatility of page design, content and functionality. Recommended.

ModaVista

Jan 30, 2025  on Shopify

i Absolutely love Gempages. It allows me to customise every page to my exact liking. i took a free theme and made it look like a paid theme with Gempage builder. The Customer support is very good, whenever i have an issue, they usually get it solved within 30 minutes. Highly recommend

HMN24

Jan 30, 2025  on Shopify

Intuitive, easy to learn and unlike so many other apps the support is sharp, attentive and provides solutions very quickly!

Chilichews

Jan 30, 2025  on Shopify

There is fierce competition out there for landing page builders, and I've tried them all. So far I've absolutely loved using gem pages, it's intuitive and has incredible support if you get into a jam. We''re looking forward to seeing what the future holds for GemPages.

Primrose

Jan 29, 2025  on Shopify

Ken helped me with an issue I was having on our website. I needed help urgently and it was a very quick fix and I am so grateful. What an awesome team. Thank you!!!

JO PLUS

Jan 28, 2025  on Shopify

Amazing app, easy to understand and use. The support has been amazing. Quick responses and solved all my issues quick. Recommend this app for creating beautiful pages

The Single Lady Box

Jan 25, 2025  on Shopify

Got the hep of Jeremy this afternoon and it made it all better ! I don't find Gempages easy at all, assistance is often needed to solve issues but I am glad I have someone patient and understanding today ! Very grateful for it!

FurTribe

Jan 22, 2025  on Shopify

Great and quick service turnaround, super responsive, and a great app with wonderful customization capabilities.

AR PRO Systems

Jan 21, 2025  on Shopify

100% Worth it product. With this product you are able to have basically almost anything you want to be displayed on your website if you are on the problem solving/clever side, which I think all of us business people are. Very helpful support. Went through various problems with them and they solved basically all of the problems + even integrated an update on the translation side of Gempage to fix one of the problems that I had with translation. The app is totally worth it if you want to make your life much, much easier without struggling and spending hours fighting with the limitations of the default themes. Basically made my whole website into an A class website purely with Gempages. (Only have the header left from the original Shopify Theme and the "important" pages like Checkout etc.) By having this product your imagination is the only thing stopping you from having a website that will be A class. Only con that I have stumbled upon is that the product sorting element is very limited, although this is heavily outweighed by the pros. That is the only con that I can think of as everything else went smoothly via using this app. Now when I will have a new project/business/website to make I will 100% firstly look to integrate Gempages into it to not have headaches via having restrictions in my websites customization.

HitLights

Jan 20, 2025  on Shopify

Easy to use and navigate. It's also integrated with a couple of important 3rd party apps that we use so that's a relief. Customer service are extremely helpful and patient whenever I encounter issues.

Coolhale

Jan 20, 2025  on Shopify

I do not recommend using GemPages, as you will become completely dependent on it. GemPages offers an intuitive interface and is easy to use, making it accessible for users of all skill levels. Their customer service is friendly, although response times can be slow. However, I would only recommend starting with GemPages if you are prepared to use it indefinitely. If you downgrade from a paid subscription, you lose all editing and republishing capabilities. Additionally, it’s quite frustrating that the subscription is deactivated immediately upon cancellation, meaning you cannot use the service for the remaining period you have already PAID for. It’s important to note that maintaining a paid plan is essential for making even the smallest edits. Otherwise, you will need to start over entirely with a new provider.

Public Hemp Mfg.

Jan 19, 2025  on Shopify

Great app, great options for customization. Almost a little too much. I checked out a few of the Page Builder apps and hands down this one has been the best.

Renuved

Jan 19, 2025  on Shopify

Customer support is top tier, they are super fast and get on top of your questions right away. THANK YOUUUUUU - Sarah you're awesome by the way!

Veluxe

Jan 19, 2025  on Shopify

Customer Support Representatives indeed work, and won't leave without help, however, it can take much longer for them to reply, but it is worth it. By the way, could someone give Ken a raise, please?

RaveReady

Jan 19, 2025  on Shopify

Perfect builder for easy website/webshop drag and drop design! The AI feature really helps to finetune everything you need! And the overall support is one of the best I have ever experienced!

HuggySleep™

Jan 19, 2025  on Shopify

love the app, it creates beautiful pages easily and their post purchase upsell is amazing! For support, it takes 10-15mins to connect but once connected, they are amazing! Thanks and will continue to use!

Me First Living

Jan 16, 2025  on Shopify

Awesome app with an awesome support crew! Ken went above and beyond to help with our issue. He did an amazing job. Don't hesitate to use this app!

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