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Customer reviews: GemPages Landing Page Builder

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (2,609)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

Nidyan

Jun 26, 2024  on Shopify

Celia's help was perfect, especially for the integration of widebundle, Celia M showed different integration technique, and everything works perfectly, I am sincerely satisfied with her work and I really recommend you gempage for their involvement when you have problems.

HEIGHTHAVEN®

Jun 26, 2024  on Shopify

I recently had an issue with my website that was causing a lot of frustration, but thanks to Sarah from customer support, everything is now running smoothly. Sarah was incredibly patient and professional throughout the entire process. She quickly identified the problem and provided clear, step-by-step instructions to resolve it. Her expertise and friendly demeanor made the whole experience stress-free. I greatly appreciate her help and would highly recommend her to anyone needing assistance. Thank you, Sarah, for your outstanding support!

Tatagoyoga

Jun 25, 2024  on Shopify

As an e-commerce business owner with about 100 memberships, I deal with online support chats all the time, and most of them are crap. However, GemPages truly stands out as an exception. Their support team is nothing short of amazing. Special praise to Jane! Every representative I've interacted with has been knowledgeable, friendly, and incredibly helpful. They consistently go above and beyond to solve any problem I encounter, and they take the time to teach me how to fix issues myself. I'm thoroughly impressed and extremely happy with their service. GemPages truly lives up to its name – their support team members are real gems!

ILLUMEA

Jun 25, 2024  on Shopify

I had a wonderful experience! Everything was perfect, and the customer service was exceptional. They provided a real solution to my problem effortlessly, and they were genuinely kind throughout the process. Highly recommend!

Zurafit™ Heated Leg Massager

Jun 25, 2024  on Shopify

Been using Gempages for 2 years now. Very easy to design pages that look and function exactly how you want. Their support is amazing too! :)

BrickWood Ovens

Jun 25, 2024  on Shopify

Recently, after I logged into GEMPages on Shopify, I was asked to participate in a survey that posed two significant questions . The first question was, "How would you react if you could no longer use Gempages?" immediately followed by, "Do you believe Gempages could be easily replaced?" These questions have me concerned — is Gempages at risk of shutting down? My experience with Adobe Muse, where my initial website was built, serves as a stark reminder. The abrupt closure of Adobe Muse resulted in the loss of thousands of hours of work and tens of thousands of dollars. Now, as I embark on developing my third-generation website using Gempages, I'm alarmed at the prospect of history repeating itself. Given my current workload of 90 hours a week, I simply cannot afford another financial or emotional investment in yet another platform. Therefore, I need reassurance regarding the stability and longevity of Gempages before committing further. I can't inquire within your company whether they plan to close down, because typically everyone there will insist everything is fine until the day they actually shut their doors for good. The questions I was asked in that survey weren't random; they were very direct, specifically about the potential loss of access to Gempages and what my contingency plans would be if access were lost. Right now, I'm postponing building my site on Gempages until I get some kind of stability report or visual reassurance that Gempages will be around for the long term. I'll change my star rating / review once I receive a response from someone of authority - not a CSR or manager.

My Store

Jun 24, 2024  on Shopify

I've used gem pages for multiple websites and the support has always been great! Jeremy helped me with a few issues I was having and resolved it very quickly. Thanks.

Eggs N' Toast

Jun 23, 2024  on Shopify

Great stuff! I will say this is an amazing app and deserves lot of praise. These guys are on their game and do a great job. Solves many pain points.

SeoulCeuticals

Jun 23, 2024  on Shopify

GemPages is our goto Shopify app for building customized landing pages. Their support is fantastic, as well.

Denvix

Jun 23, 2024  on Shopify

Easy to use for creating pages. The support I got was wonderful, and the whole support team is really patient and helpful.

store.rootganic

Jun 23, 2024  on Shopify

I started using GemPages Builder in Shopify recently and found it a much better page builder. Above all, their support is excellent. They are fast, accurate and detail oriented.

Amos Sweets

Jun 23, 2024  on Shopify

Undoubtedly a 5-star recommendation. The customer service is very responsive and there is a professional technical team to help solve technical problems in building the website.

My Store

Jun 23, 2024  on Shopify

Gempages v7 UX is extremely easy. I didn't really have to read many instructions to figure out how to use it. When I got stuck because there wasn't a feature, the help chat was SO helpful and quick! I usually dislike chats, but they did a great job to the point of providing me with code to get the visual I was trying to achieve. I haven't even upgraded from the free account, but look forward to in the future!

Alpha Personae

Jun 21, 2024  on Shopify

I'm really enjoying GemPages, much better than use the Shopify themes, more versatile, easy to work, great themes and yesterday I used the support for the first time. It was quick and precise to resolve my problem.

heynaily

Jun 20, 2024  on Shopify

A must have for every ecommerce. Assistance is very helpful and friendly, they helped my fastly and quickly.

KibboStore

Jun 20, 2024  on Shopify

Es una app muy intuitiva, es bastante facíl de manejar y para las personas que desean tener excelentes diseños y facilidad de landing es la recomendada, adicional su servicio al cliente es excelente y te contestan muy rapido.

Mark Maggiori

Jun 19, 2024  on Shopify

Gempages has been vital for designing our Shopify website. Not only does it make it easy to customize, but the support chat has been nothing short of amazing. Morgen and Tony and crew always respond quickly and fix any issues or concerns I bring up.

Eazy Review

Jun 19, 2024  on Shopify

Gempages is a great tool, you almost can do as much as if you were using wordpress. There is still some room for improvement but they are working on it. The support for sure gets 5 stars as they are quick to reply and come up with solutions most of the time!

Linkamaleon

Jun 18, 2024  on Shopify

The support I have received for my various inquiries has been very satisfactory; the response time is adequate. Perhaps the only suggestion is to provide support in languages other than English, but otherwise everything is very good. Thank you.

Laplace Home Decor

Jun 18, 2024  on Shopify

I recently had the pleasure of working with Miley and I am thoroughly impressed with the level of service provided. They were responsive, professional, and attentive to all my needs. I highly recommend their services to anyone in need of reliable and excellent support. Thank you, Ricardo

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