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Customer reviews: GemPages Landing Page Builder

Reviews (5,068)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

Artissentials

Mar 22, 2025  on Shopify

Absolutely fantastic support team! Super helpful and responsive. App is just as great, whatever I needed was just there and worked as expected! I used PageFly for awhile, but I genuinely like GemPages better!

ERAofAI

Mar 22, 2025  on Shopify

I used this page builder shortly after getting shopify. Hated the UI in Shopify for customising the themes and pages if I'm completely honest so GemPages was a lifesaver. I stopped using it for a while about 6 months ago because I was having some financial problems but when I've come back everything is just as easy as before with even more features and optimisations which I love so big thanks to GemPages and their team. Also the Support is KING, 24/7 there is people to help you, might take an hour or two sometimes but it's worth the wait. Honorable mentions to their support team Harry, Jamie, Liam! Very helpful and sorted my problems between the 3 of them as it was a multiday one question after the other scenario aha.

Her Essence

Mar 22, 2025  on Shopify

Although sometimes I experience a bit of technical issues. The team is always fucking on point. Great customers service and they work hard and fast to solve my issues. Great app!

Glowmera

Mar 21, 2025  on Shopify

Really good customer support and the app is easy to use. Shout out to Ken (customer support) and the technical team for their support!

QUAVVI

Mar 20, 2025  on Shopify

I've tried several page builder apps, but GemPages is by far the best. It takes a little time to understand how everything works, but once you go through it once, it becomes really easy to use. I had an issue and reached out to customer support, and Roxanne helped me out. She was super friendly and provided amazing assistance. Thanks to her, I was able to solve my problem quickly.

Stepprs

Mar 20, 2025  on Shopify

I had a few issues with my page and they fixed it within minutes, both my issues which I had no idea about how to fix. It was super technical their tech team found and fixed the issues so quickly. Super happy with the service

Viral Waves Store

Mar 20, 2025  on Shopify

Tech support took more than 30 minutes, BUT! it was amazing how they fixed my problem really fast guiding me to every part.

Checkride Study Guide

Mar 19, 2025  on Shopify

GemPages has been great, their support is timely and they always get back to us with a solution. Their drag and drop feature makes it super easy to create a stunning website.

NeckFort

Mar 19, 2025  on Shopify

Been using them for 5 years and every few months there is some issue. As soon as you delete them and they do an update, your pages are going to be messed up so you will need to download the app again and talk to support to fix it. This is very annoying because it constantly happens and you will not run away from this issue. If you are a big brand with many clients, this app is definitely not for you. If you are a beginner then maybe its fine.

Baxby Posture

Mar 19, 2025  on Shopify

GemPages is pretty easy to learn and amazing to use once you get the hang of things. It's light years better Shopify's editor and well worth the money. And their support is so good. Again, puts Shopify support to shame. This should probably be a 5, but there are just a handful of minor things that would be nice. I'll call it a 4.8.

Galactic Planner

Mar 17, 2025  on Shopify

I had an issue with integrating my live chat widget to my website and the support team was very helpful! They indeed resolve the issue in no time.

Blissora

Mar 16, 2025  on Shopify

GemPages is a fantastic app! I ran into an issue, and Tony provided exceptional support—quick, professional, and incredibly helpful. He resolved my problem efficiently, making the whole experience smooth and stress-free. Highly recommend both the app and their outstanding customer service!

Kompresso

Mar 16, 2025  on Shopify

I've been using Gempages for some time now and honestly, the experience has been fantastic! Endless possibilities for page designs combined with quick, responsive customer support. I'm thoroughly satisfied!

Wezdream

Mar 16, 2025  on Shopify

Amazing app. Very fast and very helpful customer support. You can play with different funnels, etc. I've been using Funnelish previously and it was a pain in the ass. Gempages is way better.

bloomie

Mar 14, 2025  on Shopify

I use Gempages since a week and had some issues which where solved perfectly. Sometimes you need a little bit patience until they answer. But then it works great. I used pagefly before and changed to Gempages because it works smoother for me and they have some very interesting features pagefly doesn´t have.

Pyramid Display Materials

Mar 13, 2025  on Shopify

Incredible support as always! The staff are consistently helpful and very knowledgeable. No task is too complicated for these guys! Highly recommend!

Pilates Girl

Mar 12, 2025  on Shopify

Ken is a great assistant and helped me set up my page perfectly! I recommend gempages to anyone who wants to take it to the next level.

DailyWhisper

Mar 12, 2025  on Shopify

Thank you to the team for such a wonderful app. At first it was a bit difficult to understand, but later I realized how much this app is above the normal functionality of the theme. All the top features from other applications are collected here, and you do not need to separately install applications for example for additional fields, or to change the Buy function. I would like to mention the support team, the guys helped to install on the page block with another application. All on top guys, keep up the good work, the functionality is amazing, my respect!!!

HD Flagpoles

Mar 12, 2025  on Shopify

I've used ClickFunnels, Instapage, Unbounce, etc and for our needs, GemPages is by far the best option with most flexibility for Shopify. We also had a conflict with our theme that needed a fix and the support for that issue and few others was fantastic.

Honest Focus

Mar 11, 2025  on Shopify

Awesome Support. 10/10. Couldn't be more happy. As soon as we encounter a problem, we just write the Support and get an answer in 4 Minutes. If the Problem is Complex, the Team handles it themselves and finds a fitting solution. It's like having an incredible Dev team, within reach.

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