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Customer reviews: GemPages Landing Page Builder

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (2,664)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

My Store

Sep 23, 2025  on Shopify

Very good experience of using it, this plugin not only makes my web design very convenient, but also has some technical glitches that the team can quickly contact and help me solve problems online.

By Catalfo

Sep 23, 2025  on Shopify

I'd give this app 5 stars but the daytime customer service staff are much less knowledgeable and efficient... The staff that work overnight are very helpful.

Samenra

Sep 23, 2025  on Shopify

Une équipe disponible et toujours prête à vous aider ! J'apprécie grandement leur soutien qui est très important. Merci à Tony qui a su résoudre un problème que je rencontrais depuis plusieurs jours !

Lumify

Sep 22, 2025  on Shopify

The application is very good, Ken gave me very good support, he helped me and solved everything quickly, without a doubt they have a 5/5 rating.

NoorShades

Sep 21, 2025  on Shopify

Bad Support i am waiting for more than a week for a solution. [email protected] is not helping me properly.

LumiBody

Sep 21, 2025  on Shopify

Super easy to use, very intuitive platform, very fast helpful support team, highly recommend this app if you want fast and advanced solution to build pages

Radiella

Sep 21, 2025  on Shopify

I’ve been using GemPages Shopify theme editor and couldn’t be happier with both the platform and the support team. The editor itself is powerful, flexible, and makes customizing my store so much easier compared to other builders I’ve tried. But what really impressed me is their customer support. Anytime I had a question or ran into a custom issue, their team responded quickly and went above and beyond to make sure everything was solved. They didn’t just give me generic answers — they actually helped me work through specific requests and made sure I was satisfied with the outcome. If you’re looking for a theme editor with great features and an even better support team, I highly recommend GemPages. They’ve made a huge difference for my store.

Jellyfx

Sep 20, 2025  on Shopify

GemPages is a great app if you want to design your store’s pages in a more unique and creative way. It gives you the flexibility to build pages that fit your brand, and the support team is always quick and ready to help whenever you need it. Highly recommended!

Kalani Glow

Sep 20, 2025  on Shopify

GemPages is absolutely fantastic! The app is very easy to understand even if you’re new to Shopify, the interface is intuitive and straightforward. The customization options offer immense value, letting me create exactly the pages I envision without needing a developer. And the best part is their customer support: they respond incredibly fast, are super friendly, and always go the extra mile to solve any issue. Highly recommend GemPages to anyone looking to elevate their Shopify store!

DAILYDOZ

Sep 19, 2025  on Shopify

I’ve had an amazing experience with GemPages! The app is very powerful and makes building pages so much easier and more professional. The features are flexible and perfectly suited for my store. I especially want to thank Nathan — he was extremely helpful, patient, and guided me through everything step by step. His support made a huge difference. Highly recommended for anyone who wants to take their Shopify store to the next level!

QualioAudio

Sep 19, 2025  on Shopify

I’ve been using Gempages for a few years, and as an entrepreneur it lets me build beautiful landing pages in just a couple of hours with simple drag-and-drop functionality. On the rare occasions when I had questions, their live chat with a real human solved everything quickly. I highly recommend it for its ease of use and instant, professional results.

LACALUT AUSTRALIA

Sep 19, 2025  on Shopify

Super pro level pre designed elements & Amazing Live Chat Support! My store looks like a miillon bucks! You can check out www.lacalut.com.au if' you'd like to see (everything was built with Gempages pre-designed elements!

Altouris

Sep 18, 2025  on Shopify

needed some advice from support and Brad was very fast at identifying what i needed to get the job done on my website. thanks A++

Side Eye Supply

Sep 17, 2025  on Shopify

Just started using GemPages and so far the Support has been excellent - super responsive and solve problems well. Mona went above and beyond. Tina was very helpful too. Great folks

Wurzelwerk

Sep 16, 2025  on Shopify

We have found a really great page builder here. The app offers everything you need to create fantastic pages. You can be very creative. The support team was quick, friendly, and able to help with any questions we had. Keep up the good work. Best regards, Wurzelwerk

The Cancerkit

Sep 16, 2025  on Shopify

GemPages has been a great tool for customizing sections across my Shopify store without having to start from scratch every time. I had a specific use case where I wanted to add a GemPages theme section across multiple product templates without affecting the layout of each individual product page. Dzung from the support team was incredibly helpful in walking me through the setup step by step and clearly explaining how to create separate Shopify product templates and apply the section without defaulting everything back to one layout. Support was fast, clear, and stayed with me until everything was properly implemented. If you’re looking for flexibility in design and reliable customer service, this is a solid solution.

Cubie

Sep 16, 2025  on Shopify

Great app - allowed us to create a better front end that has greatly helped with conversion. Also, their support team is A++ - they respond instantly and fix things in minutes. Highly recommend.

The Snus King

Sep 16, 2025  on Shopify

In comparison with PageFly Gempages is a different class. Anything that you need doing the customer services is second to none and put in maximum effort on all requests. Brilliant

Entallarte

Sep 15, 2025  on Shopify

Excelente servicio al cliente, trabajadores muy comprometidos, amables y me ayudaron con la duda que tenía

AfterGlow

Sep 14, 2025  on Shopify

They are incredible! Aside from the actual app itself which is great, the help staff is the best i've ever experienced literally anywhere. They went above and beyond to solve my issue. Thank you Alice, Henry, and the Tech staff!

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