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Customer reviews: Gelato: Print on Demand

Develop by Shopify

The Gelato Print on Demand app seamlessly integrates with Shopify, enabling merchants to create and sell custom products globally. This review covers its features, pricing, and user experiences to help you decide if it’s the right solution for your eCommerce store.

Reviews (611)

Overall rating
4.8

What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms
  • Comprehensive design tools and customization options
  • Wide range of high-quality products and extensive print options
  • Global production network enabling faster and cost-effective shipping
  • Responsive customer support that addresses queries promptly
  • Eco-friendly focus with local production and sustainable materials

Common Concerns

  • Customer service can be inconsistent and less helpful at times
  • Issues with hidden price hikes and regional price discrepancies
  • Problems with order fulfillment times and reliability
  • Occasional technical glitches and bugs in the platform
  • Lack of proactive communication regarding stock and shipping issues
  • Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

Damned Threads

Nov 15, 2025  on Shopify

Complicated, lots of pop-ups, cant select more than 1 mockup and when finally added it appears out of stock on my site.

Alpine Luddites

Nov 13, 2025  on Shopify

constant payment issues when i have a positive balance and auto replenish set up. Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse

Infinity Geometric Art

Nov 12, 2025  on Shopify

The Gelato App was very easy to integrate with Shopify. To add the products to Shopify from Gelato was a very straight forward process

DirtyGrinz

Nov 08, 2025  on Shopify

smooth interface everything straight forward and the best feature for me is that i can setup multi variants on 1 product, was a game changer for me

Sugoi JDM

Nov 07, 2025  on Shopify

WARNING! Gelato intentionally does not remove out of stock inventory, knowingly overselling products at the user's expense. This tactic is straightforward to maintain high sales, while the user must handle customers who cannot receive their orders. Additionally, they do not refund out-of-stock items, forcing the user to deal with customers and absorb the costs. This has been a known issue for years, and customer support claims they are working on it; however, they often avoid providing further details and attempt to close the chat. Horrible customer service. They respond more quickly to reviews here than they do in their customer service ecosystem. The chat function keeps you in a useless AI support loop, making it difficult to contact a live agent.

1 Meio D'arte

Oct 10, 2025  on Shopify

I've been slowly exploring Gelato and find it very resourceful in terms of providing information for people whom are starting a business.

JABHaus

Sep 29, 2025  on Shopify

Gelato is one of the big players in the print-on-demand (POD) and dropshipping space, and it stands out for a few key reason

KPAP Canada

Sep 23, 2025  on Shopify

Great POD system - one of the best! A bit slow at times but just works and offers a multitude of AI assisted options.

Namaste Vegan Activewear

Sep 20, 2025  on Shopify

Thanks the experience was great, easy navigations and instructions, Loved every bit of the platform the products are also great and not expensive to purchase

Stitchedoodle

Aug 28, 2025  on Shopify

Gelato has given me an opportunity to expand my business without any financial outlay. My customers and myself love the quality of the products with many styles and colour options to choose from. I look forward to designing new apparel for years to come.

Shine On Supply Co.

Aug 27, 2025  on Shopify

So far, I am finding this app amazingly easy to use, to navigate, and to design within. So grateful I found it!

Rare Plus Apparel

Aug 15, 2025  on Shopify

Wasted two days creating products and then they did not transfer to shopify... now they tell me that I have to import the products into shopify with a csv file... what a waste of time, if I got paid for the amount of time I have wasted on this shopify garbage apps, I wouldn't need a website because I would be rich already!

FSW Art

Aug 08, 2025  on Shopify

Gelato has changed how we publish products. It takes far less time to make professional product listings on Shopify.

BLAZAC Shop

Aug 08, 2025  on Shopify

We find the Gelato app fantastic, very easy to use and intuitive. Also great, the ability to create extra images in the mockups area. And we love the attention to small details, like the ability to personalise the small label on some clothing products with your own logo and designs. Happy to have chosen it for all our products, together with the Shopify app

Haru Sekai Design Shop

Aug 03, 2025  on Shopify

ストア連携、商品デザイン設定、商品内容設定、公開までとてもインチュイティブでスムーズでした。とても使いやすいUIで、初めて使う私でもものの10分で公開できました。

Melanie Lewis Home

Jul 31, 2025  on Shopify

Excellent quality print on demand service. Have had no problems linking to my Shopify and Etsy stores and am excited about the global market that I hope my products can now reach by having a local printer across the planet.

Camp Nest Supply

Jul 30, 2025  on Shopify

As someone running a growing Shopify store, finding a print-on-demand partner that’s consistent, scalable, and easy to manage is everything. Gelato checked all those boxes for me.

Blossout

Jul 17, 2025  on Shopify

Amazing products and selections and the prints print beautifully. A lot of great options to sale through my store.

Mi tienda

Jul 16, 2025  on Shopify

EN 1 TERMINO QUE LA VINCULACION ENTRE MULTIPLES PLATAFORMAS DE E-COMMERCE ES ACCESIBLE Y DE FACIL USO. POR OTRO LADO DESTACAR QUE EL POTENCIAL DE VENTAS PUEDE SER BRUTAL. YÁ HABIA PROBADO CON ANTELACIÓN PRINT ON DEMAND EN OTRA PLATAFORMA SIN RESULTADOS. CONSIDERO QUE GELATO Y SUS MULTIPLES VINCULACIONES NOS ACERQUEN TODOS LOS DÍAS UN POQUITO MÁS A NUESTRAS METAS.

E&M Onlinestore

Jun 27, 2025  on Shopify

I love this we are just open our store to shopify and make fantastic products!! we recommend Gelato.

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