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Customer reviews: Gelato: Print on Demand

Develop by Gelato

The Gelato Print on Demand app seamlessly integrates with Shopify, enabling merchants to create and sell custom products globally. This review covers its features, pricing, and user experiences to help you decide if it’s the right solution for your eCommerce store.

Reviews (519)

Overall rating
4.7

What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms
  • Comprehensive design tools and customization options
  • Wide range of high-quality products and extensive print options
  • Global production network enabling faster and cost-effective shipping
  • Responsive customer support that addresses queries promptly
  • Eco-friendly focus with local production and sustainable materials

Common Concerns

  • Customer service can be inconsistent and less helpful at times
  • Issues with hidden price hikes and regional price discrepancies
  • Problems with order fulfillment times and reliability
  • Occasional technical glitches and bugs in the platform
  • Lack of proactive communication regarding stock and shipping issues
  • Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

Real Experience

May 19, 2025  on Shopify

One of the best POD companies to go with. They have international shipping with tons locations world wide. High quality mockups, good prices and quality goods.

Dripline Threads

May 17, 2025  on Shopify

I have been using Gelato for my POD store. I really like the ease of setting up product. They have a very nice flow from beginning to end. I really like that I can see very nicely the colors I'm choosing for the mockups. Nice variety of mockups and templates. I would highly recommend checking them out!

malamadita

May 14, 2025  on Shopify

Ziemlich überzeugend. 5 Sterne sind voll berechtigt. Der Druck eines DIN A1 Print-on-Demond in Fine Art ist wirklich richtig gut. Die Farbbereiche entsprechen einer unglaublichen Exaktheit zum Original. Die schwarzen Linien sehen tatsächlich aus, wie mit Kohle gezeichnet. Die extreme Rottondifferenzierung ist genaustens übertragen worden. Ich kann mir nicht vorstellen, dass es mit Blautönen genauso wäre, aber beim Einsatz von 12 Farben, normal sind 3 Prozessfarben und vielleich 1-2 Schmuckfarben, würde ich nicht dagegen wetten. . Zum Test hatte ich mir ein farblich durchdifferenzierte Vorlage aus einer Skizze in Mischtechnik mit warmen Farbtönen ausgesucht. Das Papier macht ebenso einen edlen hochwertigen Eindruck. Das Preis-Leistungsverhältnis ist damit ausgezeichnet.

ScoutsTshirts

May 10, 2025  on Shopify

Tried Gelato based on a recommendation, but the platform didn’t quite meet my expectations. The layout feels a bit clunky, and some of the features aren’t as intuitive as I’d like. Making small edits to existing products or navigating between sections took more time than expected. It works, but I found myself second-guessing simple steps more than I should on a business tool. Hoping future updates make it smoother to use.

malamadita

May 10, 2025  on Shopify

Ziemlich überzeugend. Es steht zwar noch ein letzter Test aus, doch gibt es keinen Grund zu meinen, dass er versiebt wird. Die Handhabung der App ist 5 Sterne, die "Luft nach oben" überschaubar, vielleicht 4,5 Sterne, deshalb schon mal 5 volle Sterne.

malamadita

May 05, 2025  on Shopify

Es ging wirklich einfach bisher, ich konnte ein Bild als fine art poster einfach generieren. Aber einen Stern ziehe ich ab, weil ich erstens nirgends etwas über die hochzuladende Auflösung gefunden habe (ca 40 Minuten gesucht) und zum zweiten mir nicht klar ist (20 Minuten gesucht), ob die Nutzung der App wirklich kostenlos ist, oder nur 30Tage - und dann? Automatisches kostenpflichtiges Abbo? Im Verlauf der Erstellung wurde mir aber das upgrade auf Gelato: Print on Demand + angeboten, so dass ich davon ausgehe, dass die Appnutuzng in seiner Basisform wirklich kosenlos ist.

Michelle Ramos Art

May 01, 2025  on Shopify

I was having difficulty connecting gelato to my Shopify and the customer service representative who emailed me was patient and explained to me what the problem was and how to solve it

MIDLIFE CULTURE

Apr 29, 2025  on Shopify

It has been a pleasure learning how to use this app to start an apparel store with Shopify. The integration has been easy and I enjoy the personalization feature.

MarineCustomTees

Apr 29, 2025  on Shopify

Tried Gelato hoping for an easy setup, but the platform feels clunky and confusing. Navigation isn’t intuitive, and basic tasks like updating products or making changes take way more time than they should. The system seems buggy at times, which just adds to the frustration. Definitely not the smooth experience I expected.

StudiOnline

Apr 20, 2025  on Shopify

I just installed it a few minutes ago and I can't believe how easily I was able to integrate it with my store, add a new product and get it all ready to go. It's also really nice to see that prices are way lower than competitive print on demand companies.

Project Slicko

Apr 17, 2025  on Shopify

LOve how easy it is to use, loads of different options to choose from, great design and simple layout.

OXYGEN

Apr 13, 2025  on Shopify

Una herramienta excelente, fácil de desarrollar, con técnicas actualizadas que permite la destrezas del ganar ganar. Quiero seguir desarrollando e incrementando mis ventas con ustedes.

Gregson Prints

Apr 10, 2025  on Shopify

Super easy to use, high quality products. I just ordered a test hoodie and it was great which is why I am now integrating it into my site. Thanks guys!

Ward Vivid Photo

Mar 27, 2025  on Shopify

Gelato takes my entire drop ship responsibility. If it is my fault I can work with customer. If it is gelato fault they will work with customer.

SonrieTee - Tienda Online de Camisetas Personalizadas y Productos con Enfoque Ecológico y/o Sostenible

Mar 25, 2025  on Shopify

Problemas con la app. Hubo una actualización y desde entonces cada vez que realizo un cambio en un producto, desaparecen todas las variantes. Y a causa de esto perdí las ventas de Black Friday, Navidad, rebajas de enero, San Valentín... Creo que he tenido mucha paciencia y muchas pérdidas económicas y al principio llegaron a decirme que yo no era una prioridad, ni me respondían, tuvo que intervenir atención al cliente de Shopify porque dijeron que el problema era de Shopify, pero Shopify confirmó que el problema era de la app de Gelato, y así, lograron que me contestasen, pero cada vez era esperar a que contestaran unos días, iban dejando pasar el tiempo, por último cada vez me pedían más pruebas, grabaciones de pantalla y todo para nada. Nunca solucionaron el problema. Les pedí que trasladaran todas mis cosas (método de pago, wallet, mi tienda con mis artículos...) a una nueva cuenta, para ver si así funcionaba todo bien desde otra cuenta porque antes de la actualización iba todo perfecto, insistí varias veces en eso y nunca respondieron a mi petición. Y no podía estar creando el mismo producto una y otra vez tanto en Gelato como en Shopify, porque al cambiar un diseño, o añadir una talla o quitarla, añadir un color o quitarlo, etc. daba el error y se borraba todo. Así que al final tuve que cambiar de proveedor de POD. Con lo fácil que hubiera sido decir, bueno, vamos a cambiarte a una nueva cuenta, haz la cuenta, y te pasamos a la wallet lo que tienes, el resto tienes que hacerlo de nuevo. De todas formas estaba haciéndolo todo de nuevo una y otra vez, no me hubiera importado. Pero ya viendo todo el tiempo que ha pasado y no hay solución. Os digo adios. Ya no me valen las disculpas, ni que digáis que sabéis lo importante que es esto o aquello, y que aún estoy a tiempo de hablar de nuevo con soporte, etc. Lo que teníais que haber hecho, no lo hicisteis cuando debíais. Espero que al resto de clientes les vaya bien, porque a mí, me han tratado fatal. Todo con muy bonitas palabras, pero realmente ningún interés en solucionar el problema, por esto digo lo de tratarme fatal, y por decir que yo no era una prioridad.

DavidBrownApparel

Mar 23, 2025  on Shopify

Gelato? More like melted ice cream—looks good at first, but quickly turns into a mess. The platform is full of surprises (not the good kind), with bugs that pop up like uninvited guests at a party. Features seem to be added without much testing, so expect some fun adventures in 'why isn't this working today?' land. If you enjoy troubleshooting more than selling, this might be the app for you! Otherwise, you might want to grab a real gelato and find a smoother solution elsewhere.

N3 Studios

Mar 12, 2025  on Shopify

Absolutely the best PoD interface I have ever used. The ability to create variants and THEN LINK THEM TO MULTIPLE PRODUCTS is absolutely amazing.

My Store

Mar 12, 2025  on Shopify

It's a fairly simple process and what I can't figure out y'all or the cat bought helps me figure out so I appreciate all of your staff for that and the walkthrough on how to set my prices and how to connect my stores to y'all I'm just so far had an overall good experience if that changes I'll let you know

CarAudioAmplified

Mar 12, 2025  on Shopify

i left a messed up review and they still contacted me and gave me the info to correct the application when they didnt have to. It works well. They even reached out to be sure that the fix was working. Thanks.

CarAudioAmplified

Mar 05, 2025  on Shopify

Useless. Connected, disconnected, reconnected several times. Wont publish to store. Doesn't work. Doesn't explain why or give an actual error message. Waste of time.

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