Gelato? More like melted ice cream—looks good at first, but quickly turns into a mess. The platform is full of surprises (not the good kind), with bugs that pop up like uninvited guests at a party. Features seem to be added without much testing, so expect some fun adventures in 'why isn't this working today?' land. If you enjoy troubleshooting more than selling, this might be the app for you! Otherwise, you might want to grab a real gelato and find a smoother solution elsewhere.

Absolutely the best PoD interface I have ever used. The ability to create variants and THEN LINK THEM TO MULTIPLE PRODUCTS is absolutely amazing.

It's a fairly simple process and what I can't figure out y'all or the cat bought helps me figure out so I appreciate all of your staff for that and the walkthrough on how to set my prices and how to connect my stores to y'all I'm just so far had an overall good experience if that changes I'll let you know

i left a messed up review and they still contacted me and gave me the info to correct the application when they didnt have to. It works well. They even reached out to be sure that the fix was working. Thanks.

Useless. Connected, disconnected, reconnected several times. Wont publish to store. Doesn't work. Doesn't explain why or give an actual error message. Waste of time.

I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are automatically created - wtf... The most annoying though is that most of the print products are not great quality. Very thin paper. The calendars are printed on both sides of the paper so that you can see through the pages. The posters are very thin... not great feedback from customers. We are going to stop using their service, mostly due to annoying customer support that is nor friendly and rather contra productive. After using it for around 30 days, I would say it is not really worth it. Very high prices, low quality and bad support.

Gelato.com offers a seamless way to print high-quality products globally. The network of local printers ensures fast delivery, reduced carbon footprint, and lower shipping costs. Whether for business or personal projects, Gelato provides exceptional print-on-demand services with excellent customer quality. The platform is user-friendly, integrates with e-commerce stores, and guarantees professional results. A great choice for creatives and entrepreneurs!

Gelato minskar tiden mellan att lägga upp filer till produkter till leverans. Snabbt och smidigt. Användarvänligheten är överlag bra. Service snabb.

oh my god it's amazing! i'm not a designer, but the tools and process are clear, easy to follow, and the UX is fantantastic. LOVE LOVE LOVE!

A warning to my fellow sellers: Hidden Price Hikes and Broken Trust: Why I'm changing from Gelato I’ve been a loyal customer of Gelato for several years, but my frustrations with this company have steadily grown, and this latest issue is the final straw. While Gelato is quick to send emails announcing price reductions, they’ve hidden significant price increases from customers. Both products I sell have undergone significant price increases in a short period of time. Premium matte paper has increased by over 15% since I last checked in September, and premium frames with premium paper have risen by over 16%. For example, the price of a 70x100 premium frame with premium paper has increased by a staggering €25.43, now priced at €194.91 (in Ireland). Discovering these price hikes only through my own records feels dishonest and unprofessional. There are also shocking price differences between countries. For example, the exact same 70x100 frame costs €90.82 in Germany, while in the neighbouring Netherlands it is priced at €190.30—almost €100 more for the identical product. How can such extreme price discrepancies exist, let alone be justified? How are businesses expected to price their products consistently with such wild and unpredictable variations? This isn’t the only issue. Over the years, I’ve dealt with numerous problems: orders lost in the post, items arriving damaged, and prints of poor quality. As Gelato have grown as a company their service has become gradually worse. This Christmas just gone was a disaster for orders, especially in the US. I had some customers waiting into earlier January for orders they made in late Nov/early Dec. These ongoing issues combined with their lack of transparency have made it clear I can no longer trust them as a supplier. For anyone considering Gelato, I’d strongly advise looking elsewhere. I’ve reached the point where I can no longer justify working with a company that treats its customers this way and will be actively looking for a new supplier to take over my orders.

Super man kann auch Personalisation aktivieren, so dass Kunden ihre eigenen Designs verwenden können

I've only been using it for a short while, but so far so good. This is the third app that I have tried and it is by far the easiest, and most comprehensive. They have great, clear prices with the best product range for my needs. I'm impressed.

Tested out this platform and canceled. They keep taking money from my credit card, once gone to their website and chat live they claim my account was deleted...STILL GETTING CHARGED! Avoid signing up to test this.

Terrible unacceptable absolute no-go experiences with Gelato, continued!! ‍ Gelato platform / system is full of bugs, nothing works properly, constant hazzles, loss of effort+time! Processes not well thought out, misleading claims Dev team does NOT understand how to properly implement features, NO clue how to nail safe test before release CS (Customer Support) most of times NOT aware of all those bugs their platform has! CS AND Gelato itself committed to ABSOLUTE NO-GOs, lying & cheating, sadly => We switched to a competitor: Smooth, efficient + bug-free service Lying about Printing Locations = ABSOLUTE NO-GO!! Gelato claims to print everything in CH, but turned out only posters but NOT T-Shirts/Hoodie etc. CS even asked "how did you find out" !! Confirming that company obviously cheats, trying to hide what they're lying about "Product Expansion": Made to gain time, but requires learning curve, final products contain bugs, actually you loose time! Instead Gelatos ad claim "scale business", you ruin it with lost repeated efforts, time+money gone! API: Functional parts shown online unfinished, NOT WORKING, before CS told us to use it, we run into various bugs , 1st confirmed by 2 separate "junior consultants" Then "senior implementation manager" gets into the conversation , suddenly claims "No, there is no bug, we the merchant using their API must apparently NOT follow the API description correctly, NOT understanding the semantics of an API, the failure is on us" !!!! This let us literally freak out: Change in policy how to communicate with merchants? Blaming on the customer their own bugs/failures? Senior manager finally admitted ONLY IN CALL that this part of the API is actually not working !! ‍ But only in a call, not admitted in a mail knowing THIS COULD BE LEGALLY HOLDING. => Absolute NO-GO! Suddenly accusing the customer is doing wrong whereas Gelato confirmed the bug before is NOT AT ALL how to interact. You do NOT accuse your customers for doing wrong in order to avoid having to admit your own bug which has been admitted twice before by your colleagues !! => Finally we asked Gelato CS why lying online and not taking this part of the API doku down as it's highly misleading (aka cheating) that this shall work to other merchants as well = no reply !! "New Personalization Studio": "Seamless integration" incredibly slow, "DOES TAKE AGES TO LOAD", from 3 to 30 seconds Gelatos asks money for that!!! Appears to any end customer page is NOT Renders any product you place on your shop USELESS! DO NOT USE GELATO! Summary of hazzle and shame: NOT ANY TRUST ON GELATO AS A WHOLE COMPANY! Constant hazzles-lies-cheating-bugs, loss of effort+time+money! Gelato company has the guts to put parts of an API online CLAIMING A FUNCIONALITY while ACTUALLY CHEATING on that, willingly having to know API DOES NOT WORK!! ABSOLUTE NO-GO !! Gelato company has the guts TO ACCUSE ITS OWN CUSTOMERs that they may not understand the technique, whereas it has been confirmed before that the API HAS BUGS, API DOES NOT WORK!! THREATENING THE CUSTOMER TO AVOID ADMITTING OWN FAILURES is NOT how to behave as a company!! ABSOLUTE NO-GO !! We lost time again and get annoyed with the Gelato system = not intuitive, not straigt-forward, FULL OF BUGS !! IMPOSSIBLE TO TRUST GELATO in its total! Cause they work on fancy videos, fancy claims, fancy ads "scale your business" whereas upper management at CEO&CTO level should know HUGE PROBLEMS WITH SYSTEM, TONS OF PLATFORM BUGS, partially wrong NON-INTUITIVE manner of processes, ALL A HAZZLE. ‍ Just use any other POD provider than Gelato: Stay safe and healthy out there!

Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!

Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them. I set up a number of design templates, placed a sample order, and added the products to my store. Initially the sample order was broken up into multiple fulfillment locations and charged for each location, from that their initial discount was messed up and they charged about 15% more. They were quick to correct this issue and refunded the difference. Then fulfilment location 1 got their items to me quickly, location 2 took almost 4 weeks to deliver to me (2 weeks to print and almost 2 weeks in shipping time); estimated delivery time was 5-18 days. There was also an order placed through my store, same 5-18 day delivery time estimate, and it took 16 days to be delivered. The customer service blew me off, refused to acknowledge the slow fulfillment time from their fulfillment company, and just kept telling me to message them back in a few days if it didn't arrive (each time pushing further and further back).

Gelato is easy to use, very user friendly, and it is easy to find useful information and calculate everything to add items to my store

Being new to gelato, I was skeptical and curious. So far of my experience has been great. The quality of the product was amazing and the time to receive as fast and easy.

Gelato has been exceptional in producing products economically, at the right price and on time. The network is extensive, and let me cover my sales internationally. Thank you for a great working relationship.

Gelato has been a game-changer for my print-on-demand business. The platform is incredibly user-friendly, making it easy to create, customize, and manage products. The variety of high-quality materials and printing options ensures my customers receive premium products, from art prints to apparel. What sets Gelato apart is its global production network, which means faster delivery times and reduced shipping costs for customers worldwide. I also appreciate the eco-friendly focus, like local production and FSC-certified materials, aligning perfectly with my brand's sustainability goals. Their customer support is responsive and helpful, addressing any issues promptly. The integration with e-commerce platforms like Shopify is seamless, saving time and reducing manual work. If you're looking for a reliable and efficient print-on-demand solution with top-notch quality, Gelato is an excellent choice. It has allowed me to scale my business and provide an exceptional experience for my customers. Highly recommend!