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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,703)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Cadence™ USA

May 30, 2025  on Shopify

Fantastic app and great customer support! Emma was swift in resolving my issue (although i wouldn't call it an issue - more so a preference from my side!!)

ENROAD

May 29, 2025  on Shopify

The App is wonderful, meeting my needs. The Customer services are amazing, Emma is so nice to help me out. Thank you very much, Globo Team

THE SAFE INSPECTIONS LLC

May 26, 2025  on Shopify

I needed help designing a form using this Shopify plugin and reached out to support. I was pleasantly surprised by how quickly they responded and how helpful they were. A big shoutout to Emma from the support team—she guided me through the process step-by-step and made everything so easy. Excellent customer service and a great plugin overall. Highly recommend!

RC NEXUS

May 26, 2025  on Shopify

pham just checking my questions patiently,really great attitude! And the plugin is nice, runs smoothly, has a variety of formats, and is successful as a customer interaction port for our brand website!

Bblüv Canada

May 23, 2025  on Shopify

The app works well and is easy to set up for building custom forms. I needed help with a specific setup for a support form, and Emma from the support team was helpful and clear in her guidance via chat. Quick assistance and straight to the point, much appreciated. Thank you again Emma!

Beeco

May 22, 2025  on Shopify

They are the best at taking requests, on several occasions I have been attended by Emma, and her help is always excellent! Also the app is very useful, always very committed.

ARIONZE

May 22, 2025  on Shopify

Emma is simply amazing . She is very patient in guiding the steps in the installation. Thank you Emma

Rvroptics

May 22, 2025  on Shopify

The app works well, although the style wasn't quite right at first, their tech team have an excellent service, Emma responded promptly to my request and helped me with the setup, I can't thank her enough and highly recommend the app!

First to the Finish

May 21, 2025  on Shopify

We were having issues with the formatting of our forms, but the support team including Vic and the dev team were able to solve the issue within 20 minutes. Much appreciated and would recommend this to others!

Jocelyn & Co. Business Gifting Services

May 20, 2025  on Shopify

I had a slight glitch in one of my forms and Emma was so wonderful to help me fix it! So totally thrilled with this app. Easy to use and a great modern UI.

Iron Wing Parts

May 20, 2025  on Shopify

This app has been helpful in building & adding forms to our site and allowing customers to provide more information. Emma from support was responsive and quick, helping us implement the changes we needed.

Evebot

May 20, 2025  on Shopify

This is my first time using it. I have only used one form, the return request form, and it is very functional! I encountered some problems and Emma from the support team also responded quickly and helped me solve the problem. Recommended!

DG Influence Media

May 16, 2025  on Shopify

I was having troubles setting up a form, and Emma from the support team helped me out a bunch and got it working. Amazing team for this app!

KILUDO Onlineshop

May 15, 2025  on Shopify

Emma saved my day. Thanks to her, I was able to optimize my form exactly the way I wanted it in no time. A fantastic service!

My Store

May 15, 2025  on Shopify

Emma helped me resolve my issue with a popup form promptly and was very friendly to deal with. thank you

Fowler High Precision

May 14, 2025  on Shopify

fast, efficient and ready to jump in an help with a small customization to make our implementation more effective...great support and great product. AAA++++

Cosh Living

May 14, 2025  on Shopify

The support team is exceptionally polite and kind. Special thanks to Emma, who resolved my issue in just minutes!

Hincapie Sportswear, Inc.

May 13, 2025  on Shopify

Easy to use, easy to set up, customer service was very quick to respond when I had an issue and fixed my issue immediately.

LIMNEオンラインショップ

May 09, 2025  on Shopify

フォームの動作エラーがありサポートに問い合わせましたところ、ご担当のエマさんが迅速に確認・解決をしてくださいました。 日本語にも対応しており、安心してサポートを受けることができました。 ありがとうございました。

master-labs

May 08, 2025  on Shopify

I was having issues linking Google Sheets to Form Builder, so I reached out to customer service for assistance. They were so helpful and speedy in communication—I was very impressed! Thank you for providing such a great experience and helping me resolve the problem!

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