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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,907)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

China Auto Works

Sep 22, 2025  on Shopify

Struggled loading the form and adding fields. Emma was helpful with a quick response rate and getting the matter sorted.

PK Safety Supply

Sep 18, 2025  on Shopify

Daniel and Emma were very helpful in quickly identifying the issue we had reported and letting us know a quick and easy solution. We appreciate the quick and effective help we got from their team!

Aiteca

Sep 18, 2025  on Shopify

Wonderful app, very useful to us! Emma of the Customer service was also amazing to assist us and solve all ours matter!

The Colour Cartel

Sep 17, 2025  on Shopify

We had an issue with our webforms not being received correctly. We reached out with the issue and Emma responded within an hour or so to help address it. Changes were implemented almost immediately and our issues were resolved within a couple hours which was great.

www.meslentillesdecouleur.com

Sep 17, 2025  on Shopify

Thanks to Emma for her professionalism and responsiveness! My configuration problem was resolved very quickly!

Jeanie Ahn

Sep 17, 2025  on Shopify

Amazing, so far the best form builder I have tried. Very user friendly, clean design and great customer support!

MaxLoadStance

Sep 17, 2025  on Shopify

When I met some problems they come up very quickly and solved them in seconds, specially thanks to Emma who fixed all the problems for me.

LUXBMX

Sep 09, 2025  on Shopify

Great app that has become an integral part of our operations. Support has always been amazing and super fast. Highly recommend.

Dot Dot Tea

Sep 09, 2025  on Shopify

We had an issue with our questionnaire not showing up as a full pop-up on the homepage, but after chatting with Emma, her and the team quickly resolved the issue and it worked like magic!! A very helpful and swift team. 100% recommend this app - so simple and easy to use.

Silverio Lima

Sep 08, 2025  on Shopify

I find this app very helpful while building my website. I love it. Just had some minor issues with the integration but Emma was super nice e and quick in solving the problem. Keep it up!!

KLEANSE

Sep 08, 2025  on Shopify

Quick and effective support. I contacted them via the chat and they were quick to respond and find a solution to the problem within minutes.

株式会社図解総研

Sep 03, 2025  on Shopify

This app is intuitive and easy to use. The support is also attentive, so I can use it with confidence.

Buddycare

Sep 03, 2025  on Shopify

Excellent app and the customer support is extremely helpful in resolving any issues, with excellent communication throughout.

Envelopes.co.uk

Sep 03, 2025  on Shopify

Great application with tons of functionality. Support is always timely and helpful. Would recommend.

Tustin Systems

Sep 02, 2025  on Shopify

Great support. Emma was quick to respond and fixed my issue promptly. I'm satisfied with the outcome.

Taylored By Faith

Aug 29, 2025  on Shopify

I have a great experience with this app and with the agents. Emma was very helpful in getting me set up, and the form is perfect for my website.

Amoya Agrifood

Aug 29, 2025  on Shopify

Excellent Support from Emma! I had a great experience with the support team especially Emma! She was quick to respond, very helpful, and made the whole process smooth and easy. It's always a relief to get support that’s both friendly and efficient. Highly recommend this app and their amazing support team. Thanks again, Emma!

Narwal IT

Aug 28, 2025  on Shopify

Their customer service replied very promptly. I want to give customer service representative Emma a good review; she solved my problem perfectly. Many thanks to her.

Feinblumig Essbare Blüten

Aug 27, 2025  on Shopify

Emma was suuuper helpful and they solved my problem within seconds. The contact form wasn't displaying on my page but they only had to solve some cache issues on their side. She also helped me setting up the Google captcha. All in all 10/10 recommend!!

MacGregor and MacDuff

Aug 26, 2025  on Shopify

Once again, Emma from support has been a huge help sorting a few issues that we've had with our custom website. Whether it's morning or afternoon, support is always on hand to help, which is so important to us. 5* experience as always.

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