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Customer reviews: Powerful Contact Form Builder

Reviews (2,009)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

My Store

Feb 20, 2025  on Shopify

This app has been an excellent experience for me. It not only meets my specific needs but also efficiently solves many practical problems. The interface is user-friendly, the features are powerful, and it’s very easy to use. I highly recommend it to anyone who needs it!

Alchemist

Feb 20, 2025  on Shopify

When I contacted support, Helen was a great help! Their instructions were clear and easy to understand.

Bema Botanical

Feb 20, 2025  on Shopify

I’ve been using the app for two months, but in the past week or two, this issue has occurred twice where the app is not functioning. The first time it happened, technical support responded quickly and helped resolve the issue. However, today when the problem reoccurred, I tried reaching out to support through every available contact method, but unfortunately, I was unable to get in touch with them. In such an urgent situation, not being able to immediately contact support has caused a complete standstill in our operations. It’s been a very frustrating experience, and I’m now seriously considering switching to a different app that might offer more reliable support.

totwoo

Feb 17, 2025  on Shopify

That's the best Form Builder I've ever used. They have fast support and service! Especially Emma,she helped me a lot.

Stanbarry

Feb 15, 2025  on Shopify

Support with Emma is 10/10. Setting up the mails with google workspace was a bit of a nightmare due to my workspace settings. Emma helped within a couple minutes and did so much more!

amirisu online store

Feb 14, 2025  on Shopify

We just installed the app and started using a form built by this app. There was an issue setting up, but Emma and the support team was very helpful and solved the issue immediately!

IronWroughtDoors

Feb 14, 2025  on Shopify

The APP offers a great user experience, and the customer service is professional and attentive. Impressed.

KiZEConcepts

Feb 12, 2025  on Shopify

Had a great experience using this app due to its ease of use and customer support (specially Emma.)

VMAX GERMANY

Feb 12, 2025  on Shopify

Travis responded very fast and efficient to our request. The problem was solved within minutes - thank you!

Ella Bella

Feb 11, 2025  on Shopify

Emma was awesome! She was patient and walked me through everything step by step. She explained how each feature works in a way that actually made sense. She made the whole process easy and stress-free.

Ecosolex

Feb 11, 2025  on Shopify

I would recommend this app, because their customer service reply speed is very fast, and can solve your problem, you don't have to worry about you will not use, Emma customer service is very good!

Momentum Services

Feb 09, 2025  on Shopify

Great app with excellent features! The support team is fantastic—Emma was super helpful and quick to assist. Highly recommend!

Alda Nail

Feb 05, 2025  on Shopify

I've tried other form apps, but I always find myself coming back to this one. It has everything I need with an intuitive interface. Today, Emma helped me resolve my issue quickly, and I truly appreciate the support team—they’re always responsive and helpful!

WunderWelt

Feb 05, 2025  on Shopify

アプリから届く問い合わせの通知メールに問題があったのですが、 問い合わせしたところ迅速に対応していただきとても助かりました。 Emmaさんありがとうございました! There was an issue with the inquiry notification emails from the app, but when I reached out, you responded quickly and helped a lot. Thank you, Emma!

ビオラウンジ 【 BioLounge 】

Feb 04, 2025  on Shopify

とても迅速に対応していただきありがたかったです。 ありがとうございます

The Cakeup Artist

Feb 03, 2025  on Shopify

Really impressed with how personalized and detailed you can make these forms!! A few things became a little messy aesthetically and I was unable to come to a conclusion to fix these myself so I reached out to the team for assistance. It was all sorted within 2 days, i just had to be super specific about exactly the changes I wanted to have made and this was a little tedious but at the end of the day- I am now loving the results. Hope to see the forms function well after having them go live today. Either way i know i will be able to reach out to the team for personalized help pretty quickly.

My Store

Feb 02, 2025  on Shopify

Best Form builder on Shopify. The code generated is clean and easy to customise. Emma from support is super helpful always.

The Goods

Jan 23, 2025  on Shopify

Really enjoying the flexibility of these forms, and the really fast and thorough responses I have gotten from customer support regarding some customizations I was needing. Emma especially was a huge help throughout.

The Pro's Closet

Jan 22, 2025  on Shopify

We have a very specific use case for this app, and a very customized theme on our store. The Globo support team was very responsive and effective when we needed help from them to ensure that their form worked with our theme. Thank you!

The-lighting-outlet-prod

Jan 21, 2025  on Shopify

Great app, very easy to use and customer service was great help making a custom change. Would love more ability to modify styling like spacing and layout. Recommend.

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