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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,825)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

BLIKA

Aug 12, 2025  on Shopify

我表单填写的顾客职业身份,映射不到klaviyo里面去,于是通过聊天功能联系了客服。 客服的Emma帮我解决了问题,链接了过去随后正常显示。 非常感谢您迅速且专业的回复。我深表感激。

Medi Know

Aug 11, 2025  on Shopify

This is a good and useful app for forms. The support is fast and helpful. It has a good design and a good usability.

The Salt + Light Home

Aug 07, 2025  on Shopify

This is a great app to add custom forms to your website and the support team makes it so much better because they're very responsive. Emma was able to fix our issue on the spot. I highly recommend this app, especially to those looking for fully customizable forms.

Cast2Crew

Aug 06, 2025  on Shopify

The support by Daniel was great! Super quick, such a great app. The Dev team has done a great job and the overall support is amazing.

Trend Hives Inc

Aug 06, 2025  on Shopify

Outstanding Support — Above & Beyond! Daniel was truly exceptional. Not only was he incredibly patient throughout the process, but he also offered clear guidance and went above and beyond to merge multiple sections of our wholesale application into a clean, streamlined flow. His calm demeanor, expert knowledge, and fast, effective problem-solving made what could’ve been a frustrating task feel effortless. Thank you, Daniel, for making this experience smooth, supportive, and successful. Five stars all the way — your help was deeply appreciated!

ElectricTrolleys.com

Aug 05, 2025  on Shopify

Needed some technical assistance for this application. Within 5 minutes of submitting a ticket, Emma dealt with and resolved my query immediately. Incredible service - Highly recommended.

ギャッベ&ペルシャ絨毯オリエンタルムーン

Aug 04, 2025  on Shopify

The app's features are sufficient, but I am satisfied with the quick response from support. Thank you, Emma.

Sadie + Jean

Aug 04, 2025  on Shopify

My experience with the form-building app has been superb so far! Excellent service from Daniel and a great, user-friendly app. Highly recommended!

Mainstreet Clothing

Aug 03, 2025  on Shopify

Excellent customer service and quick response. Our issue was resolved fast and we could get back on track asap.

YOWHICK JP

Aug 01, 2025  on Shopify

This is a great app, very user-friendly. The official staff are also very patient in helping to resolve issues. Especially EMMA, has been assisting me for several consecutive days to solve the problems I encountered.

My Store

Aug 01, 2025  on Shopify

Great app and swift help when needed. Emma was quick to diagnose and solve my problem within 30 minutes.

AlaiGanuza

Jul 31, 2025  on Shopify

I had a couple of issues and they helped me instantly. That's why I look for when I install apps: being sure I will be able to manage it without being expert in the subject and having the support of experts when I need it! Thank you Vic for the support and kindness. I got the premium plan and can't wait to do more forms to segment my audience! <3

iReliev

Jul 31, 2025  on Shopify

absolutely the worst support. Numerous attempts for a little help and no effort at all. Super buggy. Simple things like "after submit" goes to correctly different URL. Add to cart functionality from form, adds wrong item despite correct item being in thier app. Would definately recommend another form app.

AOKI GLOBAL Online Store

Jul 31, 2025  on Shopify

I couldn't see the form on the page, so I contacted support via the chat. Emma from support helped me out, and the form showed up just fine. Thanks so much for your quick and helpful response. I really appreciate it.

Lougher Contemporary

Jul 30, 2025  on Shopify

Forms work well, the integration with Shopify customers is a gamechanger, and Daniel was super helpful with supporting with some teething issues. Sorted and fixed in 5 mins – thank you!

Van Junkies

Jul 30, 2025  on Shopify

Great Customer service on Chat. always happy to help and very prompt. Daniel was very informative today. Thanks

良きもの本舗【YOKIHON】

Jul 30, 2025  on Shopify

何とか利用できるようになりました。 サポート(エマさん)も親切に対応してくださいました。 ありがとうございます。

Gift & Grain Co.

Jul 30, 2025  on Shopify

Excellent customer service and very knowledgeable! Emma helped me resolve my custom Form issue very quickly. Thanks so much!

SP BOUTIQUE

Jul 30, 2025  on Shopify

Emma was great helping me solve the issue of installing the app in the right place. I thank you so much Emma for your help.

Aubade-int

Jul 29, 2025  on Shopify

Très bonne App avec un support extrêmement réactif (un merci tout particulier à Emma pour sa réactivité) !

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