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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,810)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Cast2Crew

Jul 22, 2025  on Shopify

The support by Emma from Powerful Form Builder has been nothing short of 5 stars. I highly recommend this app to anyone! A great experience all round. Thanks again Emma.

Amrita UK Test

Jul 22, 2025  on Shopify

Such a great app with a wide range of powerful features! It’s easy to use and has really streamlined our workflow. The support team is excellent—especially Emma, who was incredibly helpful and responsive. Highly recommend!

impressioncart

Jul 21, 2025  on Shopify

Great app with excellent support! Thanks to Emma and the team for helping us get everything set up smoothly.

鎌倉紅谷 公式オンラインショップ

Jul 20, 2025  on Shopify

I experienced an error in the app, but after reaching out via chat, I received a prompt response and the issue was quickly resolved. Thank you so much for your swift support, Emma!

LeHays Shaker Boxes

Jul 18, 2025  on Shopify

I’ve been using this app to set up forms on my new website theme, and so far everything is working well! I did run into a couple of small issues during setup, but support (Emma) was quick to respond and helped me get everything resolved—much appreciated. The team seems very responsive to inquiries, which I really value. Great experience so far overall.

Combimeubels

Jul 18, 2025  on Shopify

We had a small issue, but Emma helped us quickly and professionally. Great service – very satisfied!

Aunt Stella 詩特莉手工餅乾 | 手工喜餅、彌月、年節、客製禮盒

Jul 17, 2025  on Shopify

表單格式多元,有問題的話線上客服也支援的很快速!也支援中文協助,感謝Emma

Whale Sacs

Jul 17, 2025  on Shopify

Vic was incredibly fast at resolving my issue with automated emails not coming through. Very happy with the support I received today, thank you! Having a good support system makes it easy to choose this app for all my form needs.

shinie

Jul 17, 2025  on Shopify

Super fast help from Emma. She was really so fast with the support and solved it in 2min. Super team!

The Muscle Recovery Guy

Jul 17, 2025  on Shopify

Had an issue with duplicate forms on a page. Got connected with Emma who walked me through the back-end, explained the situation with real time images of my code locations, and rectified my issue. Smooth, quick, and easy!! thank you Emma, much appreciated...

CableOrganizer

Jul 16, 2025  on Shopify

Powerful Form Builder is a game-changer for our Shopify site—its intuitive drag-and-drop interface makes building complex forms a breeze. We recently had an issue, but their support team jumped in and resolved it quickly and efficiently. Solid app with responsive support that gets the job done.

xTool Deutschland

Jul 16, 2025  on Shopify

Emma的售后服务给我们的帮助特别大,整个过程特别耐心、细心,十分好评!!!!!强烈推荐这个应用插件!

MadebyEm3D

Jul 16, 2025  on Shopify

I am trying to get a custom product launched on my website quickly and had a little issue I had to work out first. Emma was super quick to help me get it resolved! My custom order form looks great.

Business-Lautsprecher.de

Jul 15, 2025  on Shopify

The support team is competent and really fast. This time i received help from Emma. She and her colleagues were able to help us again and resolve the issues quickly.

Repair Centers

Jul 14, 2025  on Shopify

Emma is one of the most helpful customer support representatives I’ve ever encountered. Whenever I faced an issue, she resolved it promptly and efficiently. Truly grateful for her support. Thank you, Emma!

WOLF JAPAN

Jul 14, 2025  on Shopify

日本からの問い合わせです。適切なアドバイスをもらってすぐに対応いただきました。レスポンスが適切で安心です。今後も素敵なアプリを使っていきます!

Columbia Gorge Organic

Jul 13, 2025  on Shopify

Very impressed with the flexibility and support for this app. Emma was fast and helpful in assisting me with multiple requests. Thank you!

Wanderlust + Co

Jul 11, 2025  on Shopify

Had an issue with my form appearing theme preview, Emma was able to quickly assist with the fix! Turns out it was a formatting issue. I tried again on my own for the next form by copying the shortcode and pasting as CTRL +Shift +V instead of just CTRL+V. that seemed to do the trick too.

Made By The Middletons

Jul 11, 2025  on Shopify

Excellent form builder!! And, even better customer service. I highly recommend these guys and their tools.

komodea

Jul 10, 2025  on Shopify

Had a question around an issue and Vic from the support team was able to help me right away. Within 2 mins, he got my form to work. Excellent Support!

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