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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,051)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Hardware Decor

Dec 23, 2025  on Shopify

Support is top notch. Occasional time zone delays, but that's just how things are now a days. We have been using powerful Contact From Builder by Globo for several years now. We also have been using their other apps, such as - Search and filters: https://apps.shopify.com/product-filter-and-search - Upsell and cross-sell: https://apps.shopify.com/partners/globo when support is needed, which has not been very often, then are quick to respond and make sure our requirements are met as needed.

Garage Golf

Dec 19, 2025  on Shopify

Great support. Have assisted with any questions I have had and am overall very happy with the product and support I have received. Emma has done a fantastic job assisting me throughout this process.

Lavivid Hair

Dec 16, 2025  on Shopify

A powerful product with strong technical support. Praise Emma. She is very patient and professional.

ADVANCED TRUCK PARTS

Dec 15, 2025  on Shopify

Their customer support is excellent. Quick to respond, knowledgeable, and genuinely helpful in resolving issues.

CurlyTools

Dec 11, 2025  on Shopify

Buggy: after spending hours creating the form, when you visit the form page and then close it, part of the form remains stuck in the menu and on the pages you visit afterwards.

Curly Secret

Dec 11, 2025  on Shopify

Easy to use and so much templates! We couldn't figure something out and the customer service was super fast (thank you Emma!). Would recommend!

Pangaea Patio

Dec 11, 2025  on Shopify

A powerful and highly customizable form builder that integrates seamlessly across our workflows. Embedding forms into our funnels has been effortless, and the flexibility of the customization options is excellent. When we encountered an issue, the support team responded quickly and had everything resolved within hours.

My Woodworking Direct

Dec 10, 2025  on Shopify

This app is very customizable and extremely intuitive to use, not to mention support was quick and straight-forward, and Emma was awesome. Thanks for all the help!

Luxurychrono

Dec 08, 2025  on Shopify

The support was quick and excellent. One star is missing because UX features in the upload handling need improvement for a perfect experience.

Senaura Feng Shui Art

Dec 05, 2025  on Shopify

APP does everything we need! The customer service is amazing, and Emma was really helpful! From answering questions to implementing customizations, she really made us feel supported and resolved all the questions from us effectively. It'd be really nice if Date Time input is part of the Premium plan though.

タカハマライフアート

Dec 04, 2025  on Shopify

プログラムの実装も数時間のうちに対応していただき、とても助かりました。いつも迅速なご対応ありがとうございます。

Perth Exclusive

Dec 02, 2025  on Shopify

Tech support was able to address and fix my issue within minutes, great service! Special thanks to Emma!

Doulton Water Filters Limited

Nov 27, 2025  on Shopify

We had a problem receiving our submitted forms and Emma responded and got it fixed within minutes - thank you!! :D

MaestroDMX

Nov 26, 2025  on Shopify

Fantastic support, they had an actual human (thanks Emma!) who updated the CSS for a form to match my website. The reason for 4 stars is that the Pro paid plan should include the "Date Field" form element, it's a pretty basic feature :)

Koala Bay

Nov 26, 2025  on Shopify

Respuesta rápida y resolución de la incidencia en tiempo récord. Se trataba de un error de desarrollo web. Nunca he visto resolver un fallo equivalente tan rápido, no he esperado ni 5 minutos. Me atendió Emma. Muchas gracias.

Wildflower Paper Company

Nov 25, 2025  on Shopify

The only issue I've had so far has been user error and Emma was extremely quick to respond. The form builder has performed perfectly and was very easy to integrate.

OBZIY

Nov 25, 2025  on Shopify

这是我体验过的服务做得超级棒的插件服务商,特别感谢Emma,有任何问题都会及时响应,并且就实际问题进行技术上的支持,非常棒!强力推荐

MAGNA Atelier

Nov 20, 2025  on Shopify

Awesome and very quick support. Emma was great, very helpful and friendly. App also works awesome and easy to use.

Radikal Homes

Nov 19, 2025  on Shopify

Emma from the customer support is amazing. Not only is the app really nicely built and you can see they put time into it, but their customer support replies really fast. All my issues got solved at light speed. Than kyou Emma

BTTO

Nov 18, 2025  on Shopify

Es bietet viele Funktionen und ist leistungsstark, und Emmas Kundenservice war sehr reaktionsschnell und hat mir geholfen, meine Arbeit besser zu erledigen.

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