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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,116)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Little Green Feather

Feb 01, 2026  on Shopify

If I could rate lower than 1 I would. We received only 2 out of 10 form submissions in our trial run. Their support fixed an issue on their end in early Jan and said it was done, but we didn't receive form submissions again from 2 customers overnight. Going back to our old provider that worked perfectly. This is probably the most useless app around.

KivenLighting

Jan 30, 2026  on Shopify

Works great! Tested it myself! Customer service rep Emma replied super fast and her advice was really helpful, thank you so much!

JOLIMOLD

Jan 28, 2026  on Shopify

Service client très réactif, la solution à mon problème a été résolu en quelques minutes. Top!

BCT Outdoors Limited

Jan 27, 2026  on Shopify

Great app for building custom forms and Emma was extremely helpful in getting it to work correctly on our website.

The Pet Show Store

Jan 23, 2026  on Shopify

Support is quick to respond and solved the issue in minutes. Tina did a great job providing service and I'm only on the free plan.

Brand Felt Group

Jan 22, 2026  on Shopify

I've been very happy with their customer service support thus far! We had quite a few design changes that we needed assistance with and their team was very accommodating. Response time has also been very quick!

parasgalleryfabrics

Jan 22, 2026  on Shopify

Amazing customer support team! Most of my additional requirements were tackled and solved quicky by Emma from their team without any charges. The app is also of high quality with reliable performance and tracking. Been using it for a year now with no issues

Routines

Jan 22, 2026  on Shopify

The app has been a huge help in our daily work. Emma from the support department deserves special recognition for quickly resolving our issue. Thank you, Emma. :-)

Lewis Road Creamery NZ

Jan 20, 2026  on Shopify

Emma and the support team have been great help so far. This app offers exceptional flexibility with customisation and integration. Would highly recommend it.

Luxeol

Jan 20, 2026  on Shopify

Very efficient and responsive support. Emma quickly identified the root cause of the issue, provided the appropriate solution, and everything is now working as expected. Thank you for the speed and quality of the support.

Sprayshop

Jan 19, 2026  on Shopify

We use Powerful Contact Form Builder on our website. Submissions weren’t coming through, but Emma responded quickly and resolved the issue promptly. Great service!

Maxi Zoo Danmark

Jan 19, 2026  on Shopify

I have been very satisfied with the app, and especially their customer service! They helped me solve my different issues quickly. Emma from support was extremely helpful, and got the problems solved they way I requested. :) Can really recommend this app!

Globenic

Jan 19, 2026  on Shopify

Great app and excellent customer support! I had an issue with the form setup, and Emma was incredibly helpful and responsive. She quickly identified the problem and guided me through the solution. Everything is working perfectly now. Really appreciate the professional and friendly support. Highly recommended!

gCODE

Jan 19, 2026  on Shopify

I'd a sudden surge of traffic and needed help to increase number of email sent per day. Was delighted with team's quick reponse and solution. Highly recommend them.

Craft & Vibe

Jan 17, 2026  on Shopify

Tina was fantastic, she identified my issue right away and resolved it. It was such an easy conversation - thank you!

PicklePro Shop

Jan 17, 2026  on Shopify

Worst app worst customer service. In US it is morning time the support says it is evening if the support is in indian time then still it is 7Pm which isnt late.

Brands Democracy

Jan 13, 2026  on Shopify

First the application is very useful. but the support is better. Thanks Emma for your quickly response. Brands Democracy.

Sekelskifte

Jan 13, 2026  on Shopify

works great! Emma at the support was really helpful. We are planning at using this as a returns and information collection form, there are a few things we'd like to have and we've requested those to their support, hopefully theyll add them aswell! Otherwise, works really well, we love that its easy to translate aswell!

ZEITWUNDER Onlineshop

Jan 12, 2026  on Shopify

We’ve been using this Form Builder for our store, and it has been a complete game-changer. The app is intuitive, highly customizable, and works flawlessly with our theme. What truly sets this experience apart, however, is the customer service. A special shoutout to Tina, who provided us with outstanding support. She went above and beyond to help us with our specific requirements, responding instantly and with great expertise. It’s rare to find such dedicated support these days. If you’re looking for a reliable form builder backed by a team that actually cares about your success, look no further. Highly recommended!

HALO Products

Jan 08, 2026  on Shopify

So far the app has worked exceptionally well for what we need. Emma on their support team quickly solved my small tweaks.

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