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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,086)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Brands Democracy

Jan 13, 2026  on Shopify

First the application is very useful. but the support is better. Thanks Emma for your quickly response. Brands Democracy.

Sekelskifte

Jan 13, 2026  on Shopify

works great! Emma at the support was really helpful. We are planning at using this as a returns and information collection form, there are a few things we'd like to have and we've requested those to their support, hopefully theyll add them aswell! Otherwise, works really well, we love that its easy to translate aswell!

ZEITWUNDER Onlineshop

Jan 12, 2026  on Shopify

We’ve been using this Form Builder for our store, and it has been a complete game-changer. The app is intuitive, highly customizable, and works flawlessly with our theme. What truly sets this experience apart, however, is the customer service. A special shoutout to Tina, who provided us with outstanding support. She went above and beyond to help us with our specific requirements, responding instantly and with great expertise. It’s rare to find such dedicated support these days. If you’re looking for a reliable form builder backed by a team that actually cares about your success, look no further. Highly recommended!

HALO Products

Jan 08, 2026  on Shopify

So far the app has worked exceptionally well for what we need. Emma on their support team quickly solved my small tweaks.

Euhomy

Jan 07, 2026  on Shopify

Customer service responded quickly, and Emma was professional and patient in helping me solve the problem!

Studio Twelve

Jan 06, 2026  on Shopify

Emma has been great and helped me out very quickly every time I reach out. I'm not tech savvy but when working with the team, I learn quickly and have a great experience. The app works great! Super fast turn around time getting in touch with the team and resolving issues.

I Love a Hangar

Jan 05, 2026  on Shopify

helped out quickly when i needed some assistance with a new form . Very gratefull and would recommend.

Monah Zayn Belly Dance Yokohama

Dec 26, 2025  on Shopify

The form itself works well, and I use it across several other websites. However, it does come with a number of missing features and recurring issues. For instance, unlike many comparable services, there is no option to delay the autoresponder. Having this capability would be a meaningful improvement. In addition, design-related problems occur every time I install the form. It also happens every time I update my theme. Resolving them usually requires contacting the developer and going through unnecessary back-and-forth, which can be both frustrating and time-consuming, especially under tight deadlines. In practical terms, you should be prepared to spend extra time troubleshooting before the form functions smoothly and looks the way it should. The core issue is that each time, I have to explain the exact same problem to the developer from the very beginning, as there doesn’t seem to be any internal note-taking or record-keeping. Repeating the same troubleshooting cycle every time is both inefficient and unnecessarily time-consuming.

Hardware Decor

Dec 23, 2025  on Shopify

Support is top notch. Occasional time zone delays, but that's just how things are now a days. We have been using powerful Contact From Builder by Globo for several years now. We also have been using their other apps, such as - Search and filters: https://apps.shopify.com/product-filter-and-search - Upsell and cross-sell: https://apps.shopify.com/partners/globo when support is needed, which has not been very often, then are quick to respond and make sure our requirements are met as needed.

Garage Golf

Dec 19, 2025  on Shopify

Great support. Have assisted with any questions I have had and am overall very happy with the product and support I have received. Emma has done a fantastic job assisting me throughout this process.

Lavivid Hair

Dec 16, 2025  on Shopify

A powerful product with strong technical support. Praise Emma. She is very patient and professional.

ADVANCED TRUCK PARTS

Dec 15, 2025  on Shopify

Their customer support is excellent. Quick to respond, knowledgeable, and genuinely helpful in resolving issues.

CurlyTools

Dec 11, 2025  on Shopify

Buggy: after spending hours creating the form, when you visit the form page and then close it, part of the form remains stuck in the menu and on the pages you visit afterwards.

Curly Secret

Dec 11, 2025  on Shopify

Easy to use and so much templates! We couldn't figure something out and the customer service was super fast (thank you Emma!). Would recommend!

Pangaea Patio

Dec 11, 2025  on Shopify

A powerful and highly customizable form builder that integrates seamlessly across our workflows. Embedding forms into our funnels has been effortless, and the flexibility of the customization options is excellent. When we encountered an issue, the support team responded quickly and had everything resolved within hours.

My Woodworking Direct

Dec 10, 2025  on Shopify

This app is very customizable and extremely intuitive to use, not to mention support was quick and straight-forward, and Emma was awesome. Thanks for all the help!

Luxurychrono

Dec 08, 2025  on Shopify

The support was quick and excellent. One star is missing because UX features in the upload handling need improvement for a perfect experience.

Senaura Feng Shui Art

Dec 05, 2025  on Shopify

APP does everything we need! The customer service is amazing, and Emma was really helpful! From answering questions to implementing customizations, she really made us feel supported and resolved all the questions from us effectively. It'd be really nice if Date Time input is part of the Premium plan though.

タカハマライフアート

Dec 04, 2025  on Shopify

プログラムの実装も数時間のうちに対応していただき、とても助かりました。いつも迅速なご対応ありがとうございます。

Perth Exclusive

Dec 02, 2025  on Shopify

Tech support was able to address and fix my issue within minutes, great service! Special thanks to Emma!

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