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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,030)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Senaura Feng Shui Art

Dec 05, 2025  on Shopify

APP does everything we need! The customer service is amazing, and Emma was really helpful! From answering questions to implementing customizations, she really made us feel supported and resolved all the questions from us effectively. It'd be really nice if Date Time input is part of the Premium plan though.

タカハマライフアート

Dec 04, 2025  on Shopify

プログラムの実装も数時間のうちに対応していただき、とても助かりました。いつも迅速なご対応ありがとうございます。

Perth Exclusive

Dec 02, 2025  on Shopify

Tech support was able to address and fix my issue within minutes, great service! Special thanks to Emma!

Doulton Water Filters Limited

Nov 27, 2025  on Shopify

We had a problem receiving our submitted forms and Emma responded and got it fixed within minutes - thank you!! :D

MaestroDMX

Nov 26, 2025  on Shopify

Fantastic support, they had an actual human (thanks Emma!) who updated the CSS for a form to match my website. The reason for 4 stars is that the Pro paid plan should include the "Date Field" form element, it's a pretty basic feature :)

Koala Bay

Nov 26, 2025  on Shopify

Respuesta rápida y resolución de la incidencia en tiempo récord. Se trataba de un error de desarrollo web. Nunca he visto resolver un fallo equivalente tan rápido, no he esperado ni 5 minutos. Me atendió Emma. Muchas gracias.

Wildflower Paper Company

Nov 25, 2025  on Shopify

The only issue I've had so far has been user error and Emma was extremely quick to respond. The form builder has performed perfectly and was very easy to integrate.

OBZIY

Nov 25, 2025  on Shopify

这是我体验过的服务做得超级棒的插件服务商,特别感谢Emma,有任何问题都会及时响应,并且就实际问题进行技术上的支持,非常棒!强力推荐

MAGNA Atelier

Nov 20, 2025  on Shopify

Awesome and very quick support. Emma was great, very helpful and friendly. App also works awesome and easy to use.

Radikal Homes

Nov 19, 2025  on Shopify

Emma from the customer support is amazing. Not only is the app really nicely built and you can see they put time into it, but their customer support replies really fast. All my issues got solved at light speed. Than kyou Emma

BTTO

Nov 18, 2025  on Shopify

Es bietet viele Funktionen und ist leistungsstark, und Emmas Kundenservice war sehr reaktionsschnell und hat mir geholfen, meine Arbeit besser zu erledigen.

Lux Lighting

Nov 18, 2025  on Shopify

Required assistance from Emma, she made the process very easy! Happy with how the form fits our website.

Kineo Mountain Woodsmithing

Nov 18, 2025  on Shopify

Great support! Emma did a good job helping with technical issues, as well as helping with aesthetic customizations not otherwise available from the app menus.

Duke & Winston

Nov 15, 2025  on Shopify

Emma helped me with a bunch of issues over an hour, This is the best customer service I've received on an app & I really appreciate it. Thank you :)

BravoMake

Nov 12, 2025  on Shopify

The forms were beautifully designed, the service was prompt and timely, and the problem was resolved perfectly.

Highland Queen Ranch Bridal

Nov 11, 2025  on Shopify

Great app! Emma is so helpful in making sure everything is just right and helping me to walk through parts that I don’t understand. Very easy to learn though!

MiauMall

Nov 11, 2025  on Shopify

App is great and intuitive to build forms for exactly what we needed. We had some questions that were sorted very quickly and efficiently. Big shoutout to Emma for her excellent assistance!

Dokkaebier

Nov 09, 2025  on Shopify

Easy to navigate! Customer Service is excellent especially Emma! <3 She's so helpful and responsive!!

PetsEar

Nov 06, 2025  on Shopify

I ran into an issue during the setup process, and Emma helped me a great deal. I will definitely continue using it.

Olu.

Nov 06, 2025  on Shopify

とても素晴らしいアプリです! 実装したいことをすぐにチャットで質問でき、返答も迅速かつ丁寧。 いつも痒いところに手が届く、本当に頼りになるアプリです。 担当のEmmaさんの対応もとても親切で感謝しています!

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