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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,742)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Idecor8

Jun 26, 2025  on Shopify

i just added the app to my store and it seems to work as i want so far. the customer service team is great. The support team and Emma was working with me, she was very helpful and kind dealing with my requierments then made sure that the form is working fine for me. thank you so much Emma.

HD reno

Jun 25, 2025  on Shopify

The form functionality is very powerful, and the customer support is also very prompt. They've helped me resolve a lot of issues.

Liberty & Harmony Publicité

Jun 25, 2025  on Shopify

I wanted to express my satisfaction with Globo's powerful form builder app. It's a fantastic tool that has greatly simplified the creation of forms for my Shopify store. The app is very powerful and allowed us to design a form that is both aesthetically pleasing and functional, perfectly integrated into the center of our page. A big thank you to the entire Globo team for this quality tool, and a special thanks to Vic for his support. His help was invaluable in customizing the form and ensuring impeccable branding.

デジモク

Jun 24, 2025  on Shopify

emmaさんに対応いただきました。 迅速に対応いただき、助かりました。 今後とも、よろしくお願いいたします。

Outer Island Surfboards

Jun 24, 2025  on Shopify

The contact form builder app is powerful and easy to use, but what really stood out was the support I received from Emma. She was responsive, knowledgeable, and incredibly helpful throughout the process. Thanks to her, everything was set up smoothly. Great support experience!

Mats4U

Jun 20, 2025  on Shopify

I have used other form builders in the past. I do prefer this one as you can create forms with out having to be a coding expert. It is easy to use and we have used it to create several different forms on our landing pages. Tracking is great on the forms using the hidden fields. Support is good, sometimes a bit slow due to time zones but they have been helpful in checking settings are correct and a few minor design improvements. I will recommend to anyone who needs a good form builder.

Peak plan

Jun 20, 2025  on Shopify

I needed help implementing the form on my website, and Emma was incredibly helpful. She fixed it right away, exactly the way I wanted. 10/10 customer service!

Marloe Watch Company

Jun 19, 2025  on Shopify

This is seriously one of the best apps we use on our site - not only that, but the customer service is lightning quick - especially Emma. Do not hesitate to use this app if you want a decent form.

SOUK DUBAI

Jun 18, 2025  on Shopify

App works good as expected. Great communication and very responsive! Emma has helped us with couple issues we were facing and managed to solve it completely very quickly. Highly recommended

Orford Refrigeration

Jun 18, 2025  on Shopify

We have only just installed this ap, after installing we had a few issues but Emma was able to resolve every one of them immediately. The app works well and looks great, we look forward to seeing how it goes.

The Lumia

Jun 18, 2025  on Shopify

excellent work. fast support. solved all the issues quickly and efficiently. qualitatively corrected the errors. now everything works as it should. thank you very much guys. Vic is the best!

Cloud Botany

Jun 17, 2025  on Shopify

Just installed the free version and was facing some issues, the customer support team was extremely prompt and helpful with the whole experience. Vic, my support agent, helped me seamlessly navigate through all my queries, a big shoutout to him! Overall seems like a great tool, will use it more to find out more.

ReformX Pilates

Jun 17, 2025  on Shopify

App is great to use, Emma from the support team was very quick to help with my problem and nailed it on the first try.

SENDAI Tourist Information Desk (i-SENDAI)

Jun 16, 2025  on Shopify

To me, this app's form feature is the best. It's very functional and straightforward to use, and I was really helped by Emma's kind, precise, and prompt support. The free features are sufficient for my current needs, but I'd seriously consider a paid plan if I require more functionality down the line.

mākoha designs

Jun 15, 2025  on Shopify

The app is very easy to use and customisable. I have had it for a few years now. Great support team if you have any questions. Shout out to Emma who answered my questions and resolved my small issue within a minute!

SWAPA GLOBAL | Urban Mobility |

Jun 12, 2025  on Shopify

I really like this app—it's easy to use and highly functional! The support team is always responsive. Absolutely an excellent experience. Thanks for your help, Vic! ^^

ADA Affiliate Marketing Program

Jun 12, 2025  on Shopify

Great app, i've found all the functions i needed so far. Also the customer support (ie. assistant Vic) is also helpful and ready to assist you.

Arbortec Forestwear

Jun 11, 2025  on Shopify

We've been using this app to set up our contact page, and it's been brilliant! Super easy to use and customise. Big thanks to Vic and Emma from the support team, they really went above and beyond to help us out and make sure everything worked perfectly. The support has been top-notch. Really happy with the app and would definitely recommend it to anyone looking for a reliable contact form solution.

ATBULL

Jun 10, 2025  on Shopify

Great tool, saves so much time and effort. The support is incredibly good, emma fixed my problem within a minute after texting the support.

British Agency Award

Jun 09, 2025  on Shopify

Contacted support via the chat, had a response immediately from Emma and my issue was fixed within 2 minutes. A* support and very responsive and friendly team. The app is very good and has a lot of options and customisations and works well with Shopify Dawn. Highly recommend

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