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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,860)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Taylored By Faith

Aug 29, 2025  on Shopify

I have a great experience with this app and with the agents. Emma was very helpful in getting me set up, and the form is perfect for my website.

Amoya Agrifood

Aug 29, 2025  on Shopify

Excellent Support from Emma! I had a great experience with the support team especially Emma! She was quick to respond, very helpful, and made the whole process smooth and easy. It's always a relief to get support that’s both friendly and efficient. Highly recommend this app and their amazing support team. Thanks again, Emma!

Narwal IT

Aug 28, 2025  on Shopify

Their customer service replied very promptly. I want to give customer service representative Emma a good review; she solved my problem perfectly. Many thanks to her.

Feinblumig Essbare Blüten

Aug 27, 2025  on Shopify

Emma was suuuper helpful and they solved my problem within seconds. The contact form wasn't displaying on my page but they only had to solve some cache issues on their side. She also helped me setting up the Google captcha. All in all 10/10 recommend!!

MacGregor and MacDuff

Aug 26, 2025  on Shopify

Once again, Emma from support has been a huge help sorting a few issues that we've had with our custom website. Whether it's morning or afternoon, support is always on hand to help, which is so important to us. 5* experience as always.

VAAIG

Aug 26, 2025  on Shopify

Thank you so much to Emma for her help! She was very patient and helped me solve all the problems. This app is very comprehensive and includes many of the formats I needed. Five stars!

Rogue Lab

Aug 25, 2025  on Shopify

The forms are great. The UI could use some improvement and a few more features, but overall I'm a fan. The customer support is excellent also.

Precision Audio Wholesale

Aug 25, 2025  on Shopify

Very deceitful developer. There was no 7 day free trial and $204 USD was paid. After getting no response for three days, i've had to make a claim with PayPal. App was rubbish too.

Induction Therapies

Aug 22, 2025  on Shopify

Great support team - they are quick to respond and resolve issues (which are few and far between) with ease.

QWSTION

Aug 21, 2025  on Shopify

Was asking support to reactivate an old/deleted form. Emma was responding quick and even rebuild the Form for me.

The Rescued Pup Boutique

Aug 21, 2025  on Shopify

Daniel was very helpful! It can be overwhelming when something doesn't work correctly - but Daniel got it taken care of while I was still gathering my data. Appreciate the help.

DIY Craft Blanks

Aug 20, 2025  on Shopify

Only had the app a few minutes and was looking for help to change the button text on a form. Daniel was awesome, knowledgeable and able to get me taken care of no time at alL! Awesome experience so far. Got a lot of learning to do!

Running Lab Singapore

Aug 20, 2025  on Shopify

Great support. We had some issues with receiving submitted forms, and Emma sorted it out quickly. Really appreciate her help with the teething problems. Also love how sleek and intuitive the form design options look!

Sensio Lighting

Aug 19, 2025  on Shopify

Support was quick and informative. The app is straight forward and very simple to use. Great experience so far.

meltum

Aug 15, 2025  on Shopify

It is quite easy to use even with the free plan. It supports Japanese, so you can use it with peace of mind. Customer support is also reliable, so there are no complaints. Emma's customer support was quick and helpful!

Goodstock by Nolan Ryan

Aug 14, 2025  on Shopify

The timing of live support was not ideal for me in USA Central time zone, but once they got online they fixed the issue quickly!

Outdoorphoto

Aug 13, 2025  on Shopify

There’s a reason they’ve earned a 5-star rating from 1,824 reviews so far. The app is incredibly user-friendly, and its features are truly exceptional. Their online support is excellent, and the turnaround time for custom development is fast and hassle-free. Don’t waste time with any other form plugin - this is the one you need. You won’t be disappointed.

eMage Air Store

Aug 13, 2025  on Shopify

The app was very useful and user-friendly. Emma in the help chat was really helpful and responded to my questions promptly. Thanks

BLIKA

Aug 12, 2025  on Shopify

我表单填写的顾客职业身份,映射不到klaviyo里面去,于是通过聊天功能联系了客服。 客服的Emma帮我解决了问题,链接了过去随后正常显示。 非常感谢您迅速且专业的回复。我深表感激。

Medi Know

Aug 11, 2025  on Shopify

This is a good and useful app for forms. The support is fast and helpful. It has a good design and a good usability.

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