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Customer reviews: Powerful Contact Form Builder

Reviews (2,130)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

SUUNTO APAC

Apr 08, 2025  on Shopify

this app is amazing, and the support team is good, Emma help me a lot, give me so many assistant! thank you so much for help!

The Menu Shop

Apr 07, 2025  on Shopify

Great app and very intuitive for someone who has never used Shopify before. Their customer support team is awesome too! They are extremely quick to answer and really dig into the problem to help come up with a solution - even if it means helping write a custom css code. 10/10 Recommend!!!

Goldgar Services

Apr 05, 2025  on Shopify

This app is the best bang for your buck I think. Most rich features for the lowest price. I won’t lie I wish it had more features to better suit my needs but honestly plenty of other apps didn’t have all the features I needed and they were way more expensive. This app still has plenty of features to really customize but where they really shine is their customer service is almost immediate. Best bang for your buck and customer service is always there to help

GFW Clothing

Apr 04, 2025  on Shopify

Works well for our needs. Had trouble finding out where to amend send from address - Emma sorted this out promptly. Pleased with the customer service.

Ren Studio

Apr 04, 2025  on Shopify

I'm extremely happy with this app, it's capability/functionality and the top support from Emma and dev team. They were able to make tweaks I needed quickly and without any trouble whatsoever. Great job, Emma and team!

My Store

Apr 02, 2025  on Shopify

Amazing plugin and very helpful support, especially Emma; she helped me a lot with a lot of things. great plugin to create custom forms.

Smart Gift Co.

Apr 02, 2025  on Shopify

Disappointing experience—I spent considerable time setting up the form, which I found to be unintuitive. After saving the form without publishing it, I expected it to be accessible as a draft or listed for future editing. However, it appeared to have vanished entirely. The lack of a clear, user-friendly saving process is frustrating. I've decided not to continue.

Glacier Diesel Power

Apr 02, 2025  on Shopify

I highly recommend this app. They will go above and beyond to make sure everything is correct as you like it. Sometimes the time difference can be a little bit of a hiccup but... it's still well worth the wait! Thank you to the entire team for doing such an awesome job.

Panda Kitchen and Bath

Apr 02, 2025  on Shopify

I’ve been using this form builder app for a while now, and I’m really impressed with how easy it is to use and how powerful the features are. Setting up custom forms on my Shopify store has never been easier. Whether I need a simple contact form or a complex product inquiry form, this app delivers every time. Customer support is also top-notch – they were quick to assist when I had a question, and their responses were really helpful. If you’re looking for a reliable and feature-rich form builder for your Shopify store, I highly recommend this app. It’s a game-changer!

Velodrom CC

Apr 02, 2025  on Shopify

excellent support from emma and her team! in literally seconds they solved an issue we had with one of the forms. outstanding service.

Snapmaker US

Apr 01, 2025  on Shopify

Emma from customer support responded very quickly and perfectly solved my current style optimization issue. Absolutely great! 5-star recommendation!

Breuers Weltkarten

Mar 31, 2025  on Shopify

The app offers a very wide range of individual options for designing a form exactly to your own requirements. The setup is as simple as possible. And the support is very good and very fast. I can recommend this app!

VORZANI

Mar 26, 2025  on Shopify

This is an intuitive, powerful form-building app that integrates seamlessly with Shopify. If you want to intake customer groups/types or garner feedback on your offering with simplicity, I recommend this app. Additionally, the customer support is excellent. Thanks to Emma for your help:)

Cool Performance

Mar 26, 2025  on Shopify

Great app and customer support - would definitely recommend using - much better than Shopify forms app.

Singing And Piano Lessons

Mar 26, 2025  on Shopify

Quick(Easy to Understand) & Courteous service. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Impressed. Thank you so much!

Consolidated Disc Golf

Mar 26, 2025  on Shopify

Simple product that works well. You'll need to set up your discounts on Shopify after you install the app. There response times for customer service tickets are impressive.

Financial Alchemy Coaching

Mar 26, 2025  on Shopify

Not bad for free. Form didn't appear without contacting customer service. Styling did not apply on the live site like in the editor. Service was a little slow, but my request was over the weekend. Overall... I'll find something else next time. But appreciate the free option for this site.

Happy Pet Tech

Mar 25, 2025  on Shopify

Emma and Globo team provided exceptional support in implementing the app on our website. Their responsiveness and expertise made the process seamless and efficient. The app is also extremely useful for receiving inquiries, making our workflow much smoother. Highly recommended!

RASIK(ラシク)家具・インテリア専門店

Mar 21, 2025  on Shopify

We were able to customize the forms based on our key requirements, thanks to the intuitive and versatile form builder. This has greatly improved the efficiency of our customer support department, and we’re very satisfied with the results. Recently, when we needed to upgrade our storage plan, both Emma and VIC from app support provided warm and attentive support. Their detailed assistance made us feel very reassured and well taken care of. Thank you again!

frenchies bakery

Mar 19, 2025  on Shopify

Emma was at hand to help me when i needed it. The software does what we need it to. Simple and easy to use. thanks.

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