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Customer reviews: Hulk Contact Form Builder

Develop by Shopify

Reviews (1,615)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Planterie

Jan 14, 2026  on Shopify

Pathetic experience. Are these reviews paid? I spent so much time getting my form ready. And now it won't even show on my wesbite - I pasted the form ID and everything. There's is no quick support on issues such as these. There's no customer chat - A bot maybe which is absolutely useless and keeps directing you to links.

Structura Tech Ops

Jan 13, 2026  on Shopify

It's worth the purchase. Hulk Form Builder does exactly what I need it to and more. As our business is heavy consulting, we rely on data collection and these forms are ideal. The cost is competitive, forms are easy to customize and aesthetically they look very professional. My best experience has been working with their support; It's like I can contact them at any time in the morning or night and someone is available to resolve any issues or help and very quick to provide the right solution the first time. I highly recommend!

Petal+Eon

Jan 11, 2026  on Shopify

Ken was super helpful and responsive and really went the extra mile. Hulk has amazing customer service.

Spaceman

Jan 05, 2026  on Shopify

Incredible support from Cherose and the whole team. Easy to use and very easy to fix issues in the rare occasions they do arise. Highly recommend!

Vetro Power India

Dec 30, 2025  on Shopify

I’m using the Hulk Contact Form Builder app built for Shopify, and the support team has been very helpful. They guided me clearly and helped resolve my issue quickly. The app is easy to use and works well for my requirements. Overall, I had a great experience with both the app and the support. Highly recommended!

Quickbuybargains

Dec 27, 2025  on Shopify

Works well with my website Quickbuybargains.com (I use it for my giveaways and helps me keep track of participants)

医学図書出版

Dec 25, 2025  on Shopify

フォーム入力一覧から削除しようしたら、アラートが韓国語だったので、修正を依頼しました。 スピーディな対応に感謝いたします。ありがとうございました。

Hello Regulation

Dec 18, 2025  on Shopify

Still new to the app, but wanted to leave a review for the customer service. Shoutout to Vatsal. Getting help was super easy and they were kind and patient. A good support experience makes me more inclined to stick with an app especially once ready to scale and move to a paid service. So far so good, thanks Hulk form builder!

ImagineYou

Dec 18, 2025  on Shopify

I learned I need to upgrade to the Pro Version to achieve what I want, but it was presented nicely and I'm now confident I will enjoy the upgrade. SAn they offered to help me implement which is huge. Thanks!

Integrity Reforestation

Dec 16, 2025  on Shopify

Very comprehensive form builder with sufficient customization options. I tried a number of form apps and this was the one that actually worked with my Horizion theme site. There was a small glitch with a form in Safari and their support team fixed the issue right away. Highly recommend this app!

Deez Teez

Dec 15, 2025  on Shopify

We needed a form app for our 6 Shopify stores and I decided to use this. After challenges with linking Policies in an Optin Consent form and spending time with their support team - I discovered that there was a bug in their Source Code editor and communicated that to the support team member (Cristian) who kind of shrugged it off. I have spent a bit on their support trying to figure out the issue. When working with their Paragraph form element and you are using their WYSIWYG editor and switching to Source code and using the full screen editor UI - the form will not save - so beware. I should as for money back - this is one of the more expensive form apps at $15/month. But now I am too invested. We are trying to get 10DLC compliance and have to have disclaimers on all our site form optins.

Dohrnii

Dec 14, 2025  on Shopify

Très bonne application pour réaliser des questionnaires sur son site. C'est gratuit, facile d'utilisation et le chat est très réactif.

Royal Design Studio Stencils

Dec 08, 2025  on Shopify

Fast and friendly customer service! We had an issue where the button link to enter wasn't showing up suddenly and they addressed it immediately. Been using successfully for 2 years otherwise

My Store

Dec 03, 2025  on Shopify

Easy to build forms into your shop. I had some coding issues with a link I included; I contacted customer service, they were quick and very helpful to fix the issue.

My Girlfriend's Wardrobe LLC

Dec 03, 2025  on Shopify

support is fast and easy to contact on the rare occasion you need to. I've been using this app since 2017.

PrintNation

Dec 01, 2025  on Shopify

I dont think i have ever went out of my way to try to log in just to make a review but they really deserve a 5*. Although I am just using the free version, i am happy with it that i actually want to switch to the paid version once i set up some advanced conditional logic. This app is great and very extensive.

Simple Creations By T

Dec 01, 2025  on Shopify

Awesome experience! I reached out to customer service with a quick question and they were able to help so quickly. Highly recommend!!

Triple Feed

Nov 27, 2025  on Shopify

Easy to use and customize forms, customer service is quick to respond and beyond helpful! Overall great app and customer service!

cometbox

Nov 27, 2025  on Shopify

Best form builder on Shopify store. i use for my two website and working fine. They giving insights and entries list inside dashboard. Also they provide redirection after form submission .

CapableCargo

Nov 25, 2025  on Shopify

Support was great to work with, very friendly and helped me with all of my concerns, quickly! Thank you!

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