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Customer reviews: Hulk Form Builder

Develop by Shopify

Reviews (1,438)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Machinehead Moto

Oct 16, 2025  on Shopify

Great app for a growing store. Easy to set up and very reliable. Customer support is excellent — shoutout to Adina for being friendly, professional, and super helpful on chat. Would definitely recommend to other merchants.

Kapha | Natural Alkaline Water Filtration

Oct 15, 2025  on Shopify

Great app and super helpful team! Both Juan and Vatsal have been so friendly and helpful when I have needed help with a custom function I wanted.

BodyMods

Oct 14, 2025  on Shopify

We experienced a problem with a form that was meant to open in a popup, but it's been successfully resolved. Many thanks to Vishal for the excellent support—great experience overall.

KaartenvoorMannen.nl

Oct 09, 2025  on Shopify

Easy to install and use! Even the basic and free version works great. Also very fast response and help via the chat!

Indian Terrain

Oct 09, 2025  on Shopify

Great app — easy to use, feature-rich, and the support team is very responsive. It’s made form management on our store much simpler.

Moxies

Oct 06, 2025  on Shopify

Wasn't sure how to set up a contact form with an auto response on my Shopify account, so I set up a meeting with their support team. Talked with Alisa, who was extremely helpful and was able to resolve all the issues I had! My form looks great and am very happy with this app. Highly recommend if you need a contact form with an auto response.

Ergolab

Oct 03, 2025  on Shopify

Excellent service! The team was quick to understand my issue and resolved it in no time. I really appreciate their prompt response and professionalism.

Data Path Inc

Oct 03, 2025  on Shopify

100% Awesome! We love this app! Easy to add to our website, easy for customers to use, easy to build. The entire Hulk Form Builder team is helpful and friendly. I love that they take suggestions and have new implementations. The free version is nice, put the pro and pro+ offer a lot of nice extra's.

Joelle Jacobs Baked Treats

Sep 29, 2025  on Shopify

Excellent app, and the customer support is fantastic. Responses are very quick and they resolve any queries promptly.

Luggage & Leather

Sep 25, 2025  on Shopify

We are a Pro+ subscriber. We paid their development team $249.99 for a custom feature. Their developer rolled out a half-baked solution to production without testing it and checking with us if it worked as intended. Now we are losing revenue every day due to this change, and they are unable to roll it back (either because they don't care, or they don't know how, probably the latter). We have sent them multiple emails, but they have not responded to a single one. Their live chat team just keeps making excuses and apologizing, but they don't know much and have no say in the matter. Shop Circle is a highly unprofessional company with developers who don't know how to treat customers or how to communicate with them. They treat paying customers like crap. I highly recommend staying away from this company and it's products.

XOXOKristen

Sep 24, 2025  on Shopify

This is hands down one of the best apps on Shopify. We’ve been using it for years, and I can’t even remember when we first installed it - it has worked flawlessly ever since. The most impressive part? We’ve only ever used the free features. On the rare occasions when I needed support (just twice over the years), the team responded immediately and resolved everything quickly. If we ever need any of their paid features, this will be the first place to check.

Snag

Sep 22, 2025  on Shopify

Easy to use forms with functionality for everything you'll ever need in Shopify! Built-in styling works great and there are options for those of us who like to add custom CSS styles too. Truly well-made app, and customer support are fast and responsive.

LITASNEAKER

Sep 18, 2025  on Shopify

The app is pretty simple to use, and has provided exactly what i wanted which was a space for customers to upload images via a form. I had a small issue which was rapidly fixed by Adna from the team via the chat box! Very satisfied with this product.

ASAHOM

Sep 12, 2025  on Shopify

This is an excellent app that fully meets my needs. The customer support responds very quickly, and I truly appreciate it.

CB Graphx

Sep 10, 2025  on Shopify

This app is the best. Beginner friendly. Easy to edit and build the forms and the customer service is phenomenal. I built my form with no issues. I just didn’t know how to embed it into my website. Contacted support and Emira was great. Professional and knowledgeable. Had my form embedded on my website within 10 minutes. Highly recommend

The Cosy Shed Co.

Sep 05, 2025  on Shopify

Easy to use, but most impressed with the Support - happy to help even when the problem is my know how rather than a technical error!

Lasona's Designs

Sep 04, 2025  on Shopify

The app is very straight forward and reliable. Customer support is efficient and top notched. This app is definitely recommended.

TROPZ

Sep 04, 2025  on Shopify

Service client réactif et utile, j'ai posé beaucoup de questions pour le plan gratuit et j'ai finalement eu besoin de prendre le plan Pro pour lequel on m'a proposé un code promo. Merci !

Daysaver.fun

Sep 03, 2025  on Shopify

Straight forward builder, does the job reliably which is not a regular thing with Shopify apps. Plus: if there ever are questions, the support is really fast, kind and good.

カスタマイズプロ

Sep 03, 2025  on Shopify

サポートの対応がすばらしい! 丁寧で迅速な対応ありがとうございます。

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