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Customer reviews: Hulk Contact Form Builder

Develop by Shopify

Reviews (1,656)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Liberty Landscape Supply

Jan 29, 2026  on Shopify

We use Hulk forms across multiple pages on our site. We recently found a glitch in them that altered the submit button. Vishal took care of it immediately and with great customer service. We really appreciate it!

Clubcard Printing Canada

Jan 29, 2026  on Shopify

Incredible service. I opened this app for the first time and was able to get to a point where i needed some help. I was so happy that when i reached out for help on chat and was directed to a live person "cristian" who not only answered every question, but also assisted me to get my form working. I would HIGHLY recommend this app. Cristian deserves a raise for sure.

Random Acts Of Art

Jan 29, 2026  on Shopify

I wanted something a little different for my form. I wanted the form to be in a Collapsible Row on a product page template. Support from Hulk was able to make that happen quickly and at no additional charge. We've just started using the form feature, but so far it's great.

Little Star Card Co.

Jan 25, 2026  on Shopify

Great and easy to use app, even better customer service! Ken quickly replied to the chat and sent me a helpful video showing me exactly how to reorder the items on my form. I wish more apps would offer videos like this so you can see for yourself exactly what needs to be done to fix an issue. Thanks Ken!

BON BON Fashion

Jan 22, 2026  on Shopify

So far I am using and testing the free version. I have had a little hard times at the beginning to launch it but since we found a problem, I can definitelly recommend.

Leela Lane

Jan 16, 2026  on Shopify

Thank you Hulk Contact Form Builder. The form stopped working after new theme version updates. I had immediate response on "Live Chat" and the form issue was resolved successfully. Thank you very much Ken. I am very small business and so I love this free form very much to support my business queries/booking.

Planterie

Jan 15, 2026  on Shopify

Pathetic experience. I spent so much time getting my form ready. And now it won't even show on my wesbite - I pasted the form ID and everything. There's is no quick support on issues such as these. There's no customer chat - A bot maybe which is absolutely useless and keeps directing you to links. Edit: The team reached out to me quickly after this review. And they're working on resolving this for me. Appreciate the promptness.

フィットネスショップ

Jan 15, 2026  on Shopify

アプリの設定は直感的にでき、簡単でした。チャットサポートの対応もよかったです。

Planterie

Jan 15, 2026  on Shopify

I had initially run into a small glitch where my form wasn’t showing up on the page. What really stood out was how proactive the Hulk Form Builder team was—they reached out quickly, set up a call, and walked me through the issue end-to-end. Not only did they resolve the problem smoothly, they also went the extra mile by giving me access to some premium features to make sure everything worked exactly the way I needed. Super prompt, genuinely supportive, and truly customer-first. It’s rare to find a team that’s this responsive and helpful. Highly recommended for anyone looking for a reliable form builder with outstanding support.

Planterie

Jan 14, 2026  on Shopify

Pathetic experience. Are these reviews paid? I spent so much time getting my form ready. And now it won't even show on my wesbite - I pasted the form ID and everything. There's is no quick support on issues such as these. There's no customer chat - A bot maybe which is absolutely useless and keeps directing you to links.

Structura Tech Ops

Jan 13, 2026  on Shopify

It's worth the purchase. Hulk Form Builder does exactly what I need it to and more. As our business is heavy consulting, we rely on data collection and these forms are ideal. The cost is competitive, forms are easy to customize and aesthetically they look very professional. My best experience has been working with their support; It's like I can contact them at any time in the morning or night and someone is available to resolve any issues or help and very quick to provide the right solution the first time. I highly recommend!

Petal+Eon

Jan 11, 2026  on Shopify

Ken was super helpful and responsive and really went the extra mile. Hulk has amazing customer service.

Seoul Sound

Jan 06, 2026  on Shopify

I hate this app. While editing it suddenly reverts your changes. Even after i pressed saved it removed all my changes after a couple of minutes. If you're further down while editing and scroll up then it reverts your changes. It's impossible to create a form with this app!

Spaceman

Jan 05, 2026  on Shopify

Incredible support from Cherose and the whole team. Easy to use and very easy to fix issues in the rare occasions they do arise. Highly recommend!

Vetro Power India

Dec 30, 2025  on Shopify

I’m using the Hulk Contact Form Builder app built for Shopify, and the support team has been very helpful. They guided me clearly and helped resolve my issue quickly. The app is easy to use and works well for my requirements. Overall, I had a great experience with both the app and the support. Highly recommended!

Quickbuybargains

Dec 27, 2025  on Shopify

Works well with my website Quickbuybargains.com (I use it for my giveaways and helps me keep track of participants)

医学図書出版

Dec 25, 2025  on Shopify

フォーム入力一覧から削除しようしたら、アラートが韓国語だったので、修正を依頼しました。 スピーディな対応に感謝いたします。ありがとうございました。

Hello Regulation

Dec 18, 2025  on Shopify

Still new to the app, but wanted to leave a review for the customer service. Shoutout to Vatsal. Getting help was super easy and they were kind and patient. A good support experience makes me more inclined to stick with an app especially once ready to scale and move to a paid service. So far so good, thanks Hulk form builder!

ImagineYou

Dec 18, 2025  on Shopify

I learned I need to upgrade to the Pro Version to achieve what I want, but it was presented nicely and I'm now confident I will enjoy the upgrade. SAn they offered to help me implement which is huge. Thanks!

Integrity Reforestation

Dec 16, 2025  on Shopify

Very comprehensive form builder with sufficient customization options. I tried a number of form apps and this was the one that actually worked with my Horizion theme site. There was a small glitch with a form in Safari and their support team fixed the issue right away. Highly recommend this app!

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