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Customer reviews: Hulk Form Builder

Develop by HulkApps

Reviews (1,315)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

BellarosaGems

Jul 24, 2025  on Shopify

Very good app, just provide more elements for form in free plan. And should give country, state, city dropdown elements as well.

ZWAP

Jul 21, 2025  on Shopify

Incredible support and a truly helpful app! I’m so grateful for the Hulk Form Builder team—especially Deepa, who went above and beyond to help me troubleshoot an issue on my Shopify site. I had accidentally broken my barter form page, and Deepa not only fixed it quickly but also updated the redirect button on my product pages to point to the correct working form. Deepa was kind, clear, fast, and so thorough. As a small business owner working on a unique barter-based platform, having reliable tools and support like this truly makes all the difference. Thank you, Hulk team, for your amazing service and for being part of ZWAP’s journey. – Linda from ZWAPBarter.com

Darevie Shop

Jul 21, 2025  on Shopify

A fantastic app! I recently needed to create a form-based campaign, and this app was perfect for it. Although there were a few minor issues along the way, the team resolved them promptly. Highly recommended.

Creations by Lin's Studio

Jul 20, 2025  on Shopify

I had an issue with the form on my website and they helped me, with much patience. I appreciate it! Thank you!

Eythera

Jul 17, 2025  on Shopify

Very fast support, quick issue resolution, and super friendly team (thanks Ken) – highly recommend HulkApps!

Caravan and Camping Aus

Jul 17, 2025  on Shopify

Ken was really helpful in answering all my questions and implementing features. Having a good experience with this app so far! Highly recommended.

Igloo

Jul 17, 2025  on Shopify

This app is very easy to use and its very impressive what it can do! Even on the free version, I can customize my form and fields to a level I wouldn't expect for the free version.

New Balance Panama

Jul 15, 2025  on Shopify

Sadly, the Google Sheets integration, which I paid $20 for, does not work automatically. I need to use Zapier for it to publish every single time I receive a submission. Wasted a lot of time setting it up to end up having to use another app.

Tokuzo Knives

Jul 15, 2025  on Shopify

This app offers a very user-friendly form. The customer support is also kind and responsive — they answered my questions promptly.

Tailored Wigs By Taylor J

Jul 11, 2025  on Shopify

My experience with Juan was amazing! He solved my problem quickly and understood exactly what my problem was when I explained it. Amazing service today!! Thank you so much again!

いいじゃん オンラインストア

Jul 11, 2025  on Shopify

アンケートや抽選販売の応募フォームなどに利用しています。 困ったときのサポートの対応もとても早く大変助かっています。

Brave Move Art

Jul 07, 2025  on Shopify

The app does exactly what it says it does even in the free version. The customer service is so so good - fast, efficient - very pleased. 100% recommend.

My Store

Jul 02, 2025  on Shopify

They have an amazing customer service team who really understands their product capabilities. They also are great at customizing the products as well. Shout out to the amazing tech team Tarik, Alisa, Eman, and Danko for bringing my vision to life with their outstanding work, especially as I migrated to Shopify. This tech team made this transition for me easier. This company even made sure that all my form submissions were currently integrated to my email marketing service provider and they made sure that the customized form was working by doing the testing for me. I highly recommend this app.

Burgon and Ball

Jun 30, 2025  on Shopify

We've run this app for 4 years, very happy with it. Also, really pleased with the prompt attention from the support team when I had a query. Thank you, happy to give 5 stars.

Diamonds by Danielle

Jun 30, 2025  on Shopify

I had a great experience using this app. The interface is user-friendly, and the support team was very helpful and responsive. They guided me step-by-step and ensured everything was working perfectly. I'm happy with the service and would definitely recommend it to others!

Legacy Wax 3D

Jun 27, 2025  on Shopify

Fast response to any question and better yet faster solution to any mod you want to have done, even with the free version.

KHB SALONG

Jun 26, 2025  on Shopify

Really easy and seamless to use, since you can intergradid with other apps it makes it to one of the few apps where its a one stop shop and you dont have to get a whole new app for one smal funktion.

Skintensive Skincare

Jun 25, 2025  on Shopify

The customer support for this app is wonderful! They are attentive and answer any questions you have. The app itself is great - easy to use and works perfectly.

My Store

Jun 23, 2025  on Shopify

They have amazing customer service who really understands their products capabilities. I asked for two features that are not available and Iris communicated this to her tech teammates who will God willing, add it to their product. I really appreciate this! I highly recommend this app.

Spark Creative Studio

Jun 23, 2025  on Shopify

Extremely helpful for allowing for custom forms in my store -- The Hulk team was also quick and efficient in solving some different CSS issues that I was experiencing as a result of my store's theme. I definitely recommend!

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