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Customer reviews: Hulk Contact Form Builder

Develop by Shopify

Reviews (1,568)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Hello Regulation

Dec 18, 2025  on Shopify

Still new to the app, but wanted to leave a review for the customer service. Shoutout to Vatsal. Getting help was super easy and they were kind and patient. A good support experience makes me more inclined to stick with an app especially once ready to scale and move to a paid service. So far so good, thanks Hulk form builder!

ImagineYou

Dec 18, 2025  on Shopify

I learned I need to upgrade to the Pro Version to achieve what I want, but it was presented nicely and I'm now confident I will enjoy the upgrade. SAn they offered to help me implement which is huge. Thanks!

Deez Teez

Dec 15, 2025  on Shopify

We needed a form app for our 6 Shopify stores and I decided to use this. After challenges with linking Policies in an Optin Consent form and spending time with their support team - I discovered that there was a bug in their Source Code editor and communicated that to the support team member (Cristian) who kind of shrugged it off. I have spent a bit on their support trying to figure out the issue. When working with their Paragraph form element and you are using their WYSIWYG editor and switching to Source code and using the full screen editor UI - the form will not save - so beware. I should as for money back - this is one of the more expensive form apps at $15/month. But now I am too invested. We are trying to get 10DLC compliance and have to have disclaimers on all our site form optins.

Dohrnii

Dec 14, 2025  on Shopify

Très bonne application pour réaliser des questionnaires sur son site. C'est gratuit, facile d'utilisation et le chat est très réactif.

Royal Design Studio Stencils

Dec 08, 2025  on Shopify

Fast and friendly customer service! We had an issue where the button link to enter wasn't showing up suddenly and they addressed it immediately. Been using successfully for 2 years otherwise

My Store

Dec 03, 2025  on Shopify

Easy to build forms into your shop. I had some coding issues with a link I included; I contacted customer service, they were quick and very helpful to fix the issue.

My Girlfriend's Wardrobe LLC

Dec 03, 2025  on Shopify

support is fast and easy to contact on the rare occasion you need to. I've been using this app since 2017.

PrintNation

Dec 01, 2025  on Shopify

I dont think i have ever went out of my way to try to log in just to make a review but they really deserve a 5*. Although I am just using the free version, i am happy with it that i actually want to switch to the paid version once i set up some advanced conditional logic. This app is great and very extensive.

Simple Creations By T

Dec 01, 2025  on Shopify

Awesome experience! I reached out to customer service with a quick question and they were able to help so quickly. Highly recommend!!

Triple Feed

Nov 27, 2025  on Shopify

Easy to use and customize forms, customer service is quick to respond and beyond helpful! Overall great app and customer service!

cometbox

Nov 27, 2025  on Shopify

Best form builder on Shopify store. i use for my two website and working fine. They giving insights and entries list inside dashboard. Also they provide redirection after form submission .

CapableCargo

Nov 25, 2025  on Shopify

Support was great to work with, very friendly and helped me with all of my concerns, quickly! Thank you!

Kamili Activewear

Nov 24, 2025  on Shopify

So far I haven't had much time using the actual form. I had to contact support for help with integrating the form onto our page. I was delighted to see that I could speak to an actual person for quick resolution. They were very friendly and efficient at resolving the issue. Great customer service!!

Elma Vision

Nov 24, 2025  on Shopify

J'utilise l'application en version gratuite ! Les fonctionnalités proposées sont déjà top. Le Chat est très réactif, bonne expérience avec Adna et Dino :)

Jefri Spencer

Nov 23, 2025  on Shopify

User friendly and speedy customer care. Deepa had my issue fix in a matter of minutes! Im so glad i downloaded this app

Kismet-Art

Nov 22, 2025  on Shopify

how can a form generator cannot send mail to its subscriber, and need to have :specialist to do setup.. this is a scam..

The SOSA Conservation Co.

Nov 20, 2025  on Shopify

The app has been great for building out forms and integrating seamlessly with Shopify. The customer service is extremely helpful as well and provides step-by-step guidance where needed.

Enduro Greece

Nov 18, 2025  on Shopify

Hulk Form Builder has been a game-changer for my store. The app is incredibly easy to use, highly customizable, and works flawlessly for everything from simple contact forms to more advanced, multi-step forms. The interface is clean and intuitive, and the flexibility it offers makes it perfect for any business need. What really sets this app apart is the customer support. Their team responds unbelievably fast—often within minutes—and every time I’ve reached out, they’ve gone above and beyond to help. Whether it was a small styling adjustment or a more complex setup question, they handled it with professionalism and genuine care. If you’re looking for a reliable, powerful form builder with top-tier support, Hulk Form Builder is the one. Highly recommended!

Montag & Martin Limited

Nov 17, 2025  on Shopify

Great app. I had an issue (due to my own error, not the app itself) and Segmedina helped so quickly and efficiently - she told me what the issue was and how she fixed it. 10/10 service thank you :)

Tangem Australia

Nov 17, 2025  on Shopify

Great Form Builder . Simple and easy to use and very flexible. Support staff are prompt and very knowledgeable. I required a function that was not natively built in but Adan took care of it on the back end. Thanks again from Team Tangem Australia.

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