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Customer reviews: Shopify Flow

Develop by Shopify

Reviews (682)

Overall rating
4.7

What Merchants Think

Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.

Key Strengths

  • Powerful automation capabilities that save time and streamline operations.
  • The ability to set up rules for various conditions, such as fraud prevention and inventory management.
  • The potential to replace other automation tools like Zapier.
  • Free access to features that can bolster store management.
  • The low-code editor that simplifies the creation of custom automations.

Common Concerns

  • Difficult to use for non-technical users, with unclear instructions.
  • Lack of native multilingual support, affecting global merchants.
  • Unreliable performance with certain flows not working as expected.
  • Poor customer support and limited assistance in resolving issues.
  • Some users find it creates more problems than it solves, leading to frustration.

Final Thoughts

Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.

WoolRidge Wholesale

Oct 24, 2024  on Shopify

Absolutely brilliant, the new updates are like replacing Zapier and make.com, you can write js and even now do mutations inside app, i mean really good

SORTYGO

Oct 23, 2024  on Shopify

A Must-Have for Streamlining Daily Operations! The Shopify Flow app is packed with huge features that make daily operations a breeze through powerful automation. When I first started using Shopify, I overlooked the Flow app, assuming it was just for sending automated emails for abandoned checkouts or similar tasks. But as I delved deeper into its capabilities, I realized it's truly a game-changer. It has saved me countless hours by automating workflows I hadn’t even considered initially. This app is, in my opinion, one of the most underrated tools in Shopify’s ecosystem—many users likely don’t realize how much it can do. With a little creativity, you can unlock its full potential and see how much easier it makes managing your store. I highly recommend taking the time to explore everything Shopify Flow offers—you won’t be disappointed!

AirPixel

Oct 18, 2024  on Shopify

Abandoned checkouts doesn't work, I get the error that the customer is not signed up to marketing.. I don't require my customers to sign up for marketing emails, with no option to just send a simple email, this app is pretty much useless for my store.

Kindred Timber Designs

Oct 17, 2024  on Shopify

This flow app works great. If you every think it does not then you need to retrace the flow and see what the issue is. I set up for hiding out of stock items for a certain supplier and noticed it was not acting as expected and the documentation told me where the condition became false. Using this tool I realized it was because I had not tagged those products with the suppliers identity yet. A real duh moment. For current users and new users, keep this in mind because this app is great and works as expected.

Miss Dlux

Oct 06, 2024  on Shopify

The worst app ever, it's very difficult to used, I don't know why Shopify take this bad decision to use this app! instead of many apps that provide better experience

Perfumes

Oct 06, 2024  on Shopify

Difficult to manage, unclear information whether the flows works or not, no saved notifications what flows have been sent out or used.

Zebrasclub

Sep 16, 2024  on Shopify

When it works, it can be beneficial but it doesn't work often, and the support for this app is useless. When you speak with Shopify support, no one seems to know or understand the app. I built a flow that should hold fulfillment orders when a product type it added to an order. Sometimes the flow works, and sometimes it says "Hold fulfillment order Succeeded" but it didn't succeed when you look at the actual order. And no one knows how to help. It's sad because it could be an excellent app!

tokyovintage

Aug 27, 2024  on Shopify

日本語対応していない為使いづらさはありますが、柔軟なマーケティングオートメーションを作成することができ素晴らしいアプリです。 今後もさらなるトリガーやアクションの追加を期待しています。

Adventure Parts

Aug 21, 2024  on Shopify

For some things this works great! For others I am scratching my head as to why it won't. For example, I can take products by vender and add them to a manual collection for use in the tax exclusion zones since for some reason an automatic collection isn't allowed. Works great. But when I want to send an email to a customer that is imported with the tag eBay I am having trouble finding an option to just send a simple email out with a basic text. I have tried using Mail as well but it wants a template and then it adds it to a marketing list but that is not what I want to do. Just a simple email. The last issue is that I have other people adding products and I only want certain vendors products to be available in say Canada. There are options to hide products from channels for example, but nothing to remove the product from a market such as Canada. So you have to remember to select this every time every product any employee adds or it defaults to add it to the Canada market. Very frustrating. Maybe with a few updates this flow app could be really useful. But it is just missing a few variables here and there and functions to be as useful as I was expecting. Seeing as how most of my flows are fixing issues that Shopify has created such as not allowing me to use an auto collection for tax exclusions, I have to use this app. Since they default to add new products to all markets, I need to use a flow to fix it. So really it is annoying that I cannot do what I want to have done.

Ferri Seeds

Aug 08, 2024  on Shopify

Don't suggest this app. Once you get it you can't edit emails the old way ever again (with code). You can't go back. Since starting using this app the abandoned cart email success rates have dropped drastically. Wish we had never installed the app. I wish shopify would allow us to go back and edit emails the original way.

Fountain Pen Hospital

Jul 12, 2024  on Shopify

Nice for simple things, but missing many really useful Triggers and Webhook like Product type or template

Lifestyle Travel Trading

Jul 08, 2024  on Shopify

It is great that this is free and I hoped to get more automated. I set up low on stock we with a level below 20. I get bombarded everyday with advice on low stock for every variant. Stock is low only 3952 in stock Crazy so have to find another as not stable. Also out of stock for archived products

Pixel Porch

May 28, 2024  on Shopify

The intuitive low-code editor makes it easy to build unique automations tailored to my specific needs. Whether it’s inventory management, fraud prevention, or order fulfillment, Flow has me covered.

Petriotics

May 24, 2024  on Shopify

One of the extremely beneficial apps that allow us to automate a huge part of our store AND its being regularly developed and enhanced!

Ciseco Hydrogen Main

May 01, 2024  on Shopify

Great application. I'm looking forward to being able to use graphql mutations in inputs in the run-code action

Plainridge Park

Apr 23, 2024  on Shopify

works great. But just like zapier and all the other workflow apps it requires thought and logic to make the flows work correctly.

lovepaint.supplies

Apr 07, 2024  on Shopify

Trying to create a Flow, but it constantly returns me a 500 page error once I click Create. Can it be fixed?

My Fashion Boutique

Apr 02, 2024  on Shopify

It's great about showing all the neat things Shopify flow can do but it's lacking the details about how to do it if you are not a computer wizard it's not as easy as you say it is

CURRENTFUL

Feb 16, 2024  on Shopify

I dont think this app works at all. I have set up hide out products using pre built template but it doesnt work. The work flow archives shows the products are hiden as a result of item being out of stock but infact inventory was more than 500 units and item is still active and showing available on store. What a joke I dont think behind the scene the whole automation is working. Have to delete this app. Thats not working apart from slowing down my store. Please make it work or otherwise get rid of this rubbish from app store. Thanks

iLevel Lab

Jan 31, 2024  on Shopify

the flows are not working, none!!! when you contact support they suggest hiring a developer to fix this. what a joke!

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