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Customer reviews: Shopify Flow

Develop by Shopify
<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.</p> <h3>Key Strengths</h3> <ul> <li>Powerful automation capabilities that save time and streamline operations.</li> <li>The ability to set up rules for various conditions, such as fraud prevention and inventory management.</li> <li>The potential to replace other automation tools like Zapier.</li> <li>Free access to features that can bolster store management.</li> <li>The low-code editor that simplifies the creation of custom automations.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Difficult to use for non-technical users, with unclear instructions.</li> <li>Lack of native multilingual support, affecting global merchants.</li> <li>Unreliable performance with certain flows not working as expected.</li> <li>Poor customer support and limited assistance in resolving issues.</li> <li>Some users find it creates more problems than it solves, leading to frustration.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.</p>

Reviews (102)

Overall rating
3.7

What Merchants Think

Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.

Key Strengths

  • Powerful automation capabilities that save time and streamline operations.
  • The ability to set up rules for various conditions, such as fraud prevention and inventory management.
  • The potential to replace other automation tools like Zapier.
  • Free access to features that can bolster store management.
  • The low-code editor that simplifies the creation of custom automations.

Common Concerns

  • Difficult to use for non-technical users, with unclear instructions.
  • Lack of native multilingual support, affecting global merchants.
  • Unreliable performance with certain flows not working as expected.
  • Poor customer support and limited assistance in resolving issues.
  • Some users find it creates more problems than it solves, leading to frustration.

Final Thoughts

Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.

IppodoTea.com (USA & CA)

Feb 28, 2025  on Shopify

Flow is incredible and a must-have to extract maximum value from your Shopify subscription. The amount of 3rd party services and subscriptions you can avoid by dedicating your time to Flow is, quite frankly, unbelievable.

RoadMate Hub

Feb 23, 2025  on Shopify

Shopify Flow is an absolute must-have for any Shopify store looking to automate tasks and streamline operations. The app has helped us save so much time by automating order management, customer tagging, and email notifications. The workflow builder is easy to use, even without coding experience, and it integrates perfectly with other apps. This has been a game-changer for our efficiency—highly recommended!

SunliteBG

Feb 22, 2025  on Shopify

Great app that made my job a lot easier and saved me money

Natural Home Finds

Jan 25, 2025  on Shopify

I contacted DSers for a couple questions and Zico answered me , he was able to direct me to the right pages to resolve my problems , he was a big help and i apprciat him. Thank you .

HRIDZ

Jan 20, 2025  on Shopify

Helpful app. must use to save time and creating task with logic.

Wouldwidestorehouse

Nov 23, 2024  on Shopify

EMC2 Tech Store

Nov 01, 2024  on Shopify

Exactly what I needed for setting up rules for certain conditions, including fraud, and other conditions. Thank you Shopify!

WoolRidge Wholesale

Oct 24, 2024  on Shopify

Absolutely brilliant, the new updates are like replacing Zapier and make.com, you can write js and even now do mutations inside app, i mean really good

SORTYGO

Oct 23, 2024  on Shopify

A Must-Have for Streamlining Daily Operations! The Shopify Flow app is packed with huge features that make daily operations a breeze through powerful automation. When I first started using Shopify, I overlooked the Flow app, assuming it was just for sending automated emails for abandoned checkouts or similar tasks. But as I delved deeper into its capabilities, I realized it's truly a game-changer. It has saved me countless hours by automating workflows I hadn’t even considered initially. This app is, in my opinion, one of the most underrated tools in Shopify’s ecosystem—many users likely don’t realize how much it can do. With a little creativity, you can unlock its full potential and see how much easier it makes managing your store. I highly recommend taking the time to explore everything Shopify Flow offers—you won’t be disappointed!

Anuff Jameka

Oct 20, 2024  on Shopify

ASKINKAYA

Oct 19, 2024  on Shopify

Kindred Timber Designs

Oct 17, 2024  on Shopify

This flow app works great. If you every think it does not then you need to retrace the flow and see what the issue is. I set up for hiding out of stock items for a certain supplier and noticed it was not acting as expected and the documentation told me where the condition became false. Using this tool I realized it was because I had not tagged those products with the suppliers identity yet. A real duh moment. For current users and new users, keep this in mind because this app is great and works as expected.

Starphase

Oct 16, 2024  on Shopify

Update: I will try resetting the notification and hope this resolves the issue. Thank you!

QuickAttire

Sep 16, 2024  on Shopify

Boutique SuzyQT

Sep 15, 2024  on Shopify

Nordic Minimalism

Sep 08, 2024  on Shopify

Please add the functionality "Include/Exclude in Markets" for products! :))

RizzShopp

Sep 07, 2024  on Shopify

b

prenetly-staging

Aug 06, 2024  on Shopify

Quite useful to setup flows.

Pixel Porch

May 28, 2024  on Shopify

The intuitive low-code editor makes it easy to build unique automations tailored to my specific needs. Whether it’s inventory management, fraud prevention, or order fulfillment, Flow has me covered.

Petriotics

May 24, 2024  on Shopify

One of the extremely beneficial apps that allow us to automate a huge part of our store AND its being regularly developed and enhanced!

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