Customer reviews: Shopify Flow

<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.</p> <h3>Key Strengths</h3> <ul> <li>Powerful automation capabilities that save time and streamline operations.</li> <li>The ability to set up rules for various conditions, such as fraud prevention and inventory management.</li> <li>The potential to replace other automation tools like Zapier.</li> <li>Free access to features that can bolster store management.</li> <li>The low-code editor that simplifies the creation of custom automations.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Difficult to use for non-technical users, with unclear instructions.</li> <li>Lack of native multilingual support, affecting global merchants.</li> <li>Unreliable performance with certain flows not working as expected.</li> <li>Poor customer support and limited assistance in resolving issues.</li> <li>Some users find it creates more problems than it solves, leading to frustration.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.</p>

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Reviews (102)

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What Merchants Think

Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.

Key Strengths

Powerful automation capabilities that save time and streamline operations.
The ability to set up rules for various conditions, such as fraud prevention and inventory management.
The potential to replace other automation tools like Zapier.
Free access to features that can bolster store management.
The low-code editor that simplifies the creation of custom automations.

Common Concerns

Difficult to use for non-technical users, with unclear instructions.
Lack of native multilingual support, affecting global merchants.
Unreliable performance with certain flows not working as expected.
Poor customer support and limited assistance in resolving issues.
Some users find it creates more problems than it solves, leading to frustration.

Final Thoughts

Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.

GoGun® USA

Feb 03, 2025 on Shopify

Totally uncool. Very hard to use if your are not IT wiz. It supposedly replaces fraud filter which worked perfectly well and impossible to migrate because Shopify Instruction don't work

Benfida

Jan 13, 2025 on Shopify

We are deeply concerned about Shopify’s transition to Shopify Flow for abandoned cart emails, which has significantly impacted merchants operating in multiple languages. The previous notification system handled multilingual workflows seamlessly, allowing businesses to provide localized experiences for their customers. However, Shopify Flow lacks native multilanguage support, forcing merchants to adopt a more complex and less effective solution. This abrupt change disrupts established workflows, increases the effort required to manage simple tasks, and risks alienating customers who receive communications in the wrong language. We urge Shopify to reintroduce native multilanguage capabilities or provide flexibility to continue using the previous system, ensuring that all merchants can maintain high standards of customer engagement and trust.

Epic Lounge by HRM

Oct 25, 2024 on Shopify

NIGHTMARE... I very rarely right reviews and negative ones at that. I have never found something that should be so simple a challenge. Shopify staff can't help because we can't speak to them directly. If you want automations for emails and sales, I would spend your time with another program. I have spent to much time on something so simple, with very little success.

Bing Bang

Oct 08, 2024 on Shopify

Create more problems in your life than solutions

Infinite Craze

Oct 08, 2024 on Shopify

Product hide flow not working.

Miss Dlux

Oct 06, 2024 on Shopify

The worst app ever, it's very difficult to used, I don't know why Shopify take this bad decision to use this app! instead of many apps that provide better experience

Perfumes

Oct 06, 2024 on Shopify

Difficult to manage, unclear information whether the flows works or not, no saved notifications what flows have been sent out or used.

Ferri Seeds

Aug 08, 2024 on Shopify

Don't suggest this app. Once you get it you can't edit emails the old way ever again (with code). You can't go back. Since starting using this app the abandoned cart email success rates have dropped drastically. Wish we had never installed the app. I wish shopify would allow us to go back and edit emails the original way.

Lifestyle Travel Trading

Jul 08, 2024 on Shopify

It is great that this is free and I hoped to get more automated. I set up low on stock we with a level below 20. I get bombarded everyday with advice on low stock for every variant. Stock is low only 3952 in stock Crazy so have to find another as not stable. Also out of stock for archived products

My Fashion Boutique

Apr 02, 2024 on Shopify

It's great about showing all the neat things Shopify flow can do but it's lacking the details about how to do it if you are not a computer wizard it's not as easy as you say it is

CURRENTFUL

Feb 16, 2024 on Shopify

I dont think this app works at all. I have set up hide out products using pre built template but it doesnt work. The work flow archives shows the products are hiden as a result of item being out of stock but infact inventory was more than 500 units and item is still active and showing available on store. What a joke I dont think behind the scene the whole automation is working. Have to delete this app. Thats not working apart from slowing down my store. Please make it work or otherwise get rid of this rubbish from app store. Thanks

iLevel Lab

Jan 31, 2024 on Shopify

the flows are not working, none!!! when you contact support they suggest hiring a developer to fix this. what a joke!