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Customer reviews: Shopify Flow

Develop by Shopify
<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.</p> <h3>Key Strengths</h3> <ul> <li>Powerful automation capabilities that save time and streamline operations.</li> <li>The ability to set up rules for various conditions, such as fraud prevention and inventory management.</li> <li>The potential to replace other automation tools like Zapier.</li> <li>Free access to features that can bolster store management.</li> <li>The low-code editor that simplifies the creation of custom automations.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Difficult to use for non-technical users, with unclear instructions.</li> <li>Lack of native multilingual support, affecting global merchants.</li> <li>Unreliable performance with certain flows not working as expected.</li> <li>Poor customer support and limited assistance in resolving issues.</li> <li>Some users find it creates more problems than it solves, leading to frustration.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.</p>

Reviews (102)

Overall rating
3.7

What Merchants Think

Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.

Key Strengths

  • Powerful automation capabilities that save time and streamline operations.
  • The ability to set up rules for various conditions, such as fraud prevention and inventory management.
  • The potential to replace other automation tools like Zapier.
  • Free access to features that can bolster store management.
  • The low-code editor that simplifies the creation of custom automations.

Common Concerns

  • Difficult to use for non-technical users, with unclear instructions.
  • Lack of native multilingual support, affecting global merchants.
  • Unreliable performance with certain flows not working as expected.
  • Poor customer support and limited assistance in resolving issues.
  • Some users find it creates more problems than it solves, leading to frustration.

Final Thoughts

Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.

Rapanui Clothing

Mar 19, 2025  on Shopify

We've found this extension to be super helpful when running complex scenarios within the business, from flagging errors in orders, to highlighting high risk orders. Would recommend to anyone looking to improve automation within their Shopify environment

Session Goods

Dec 16, 2024  on Shopify

Real mixed bag here. Flow has become an integral part of how we operate our store but my god is it frustrating to use at times. I'm here today writing this review out of frustration at recent depreciations. Flow needs to warn us when things are changing instead of just pushing out updates and letting us find out when we go to create new flows or update old ones. I know there is a five star app here but it needs work to show it. Giving it 4 stars because the app is capable of a lot and I'm glad we have it despite the rough edges.

Adorn&Amuse

Nov 29, 2024  on Shopify

A must in the My store Shop/App arena.

tokyovintage

Aug 27, 2024  on Shopify

日本語対応していない為使いづらさはありますが、柔軟なマーケティングオートメーションを作成することができ素晴らしいアプリです。 今後もさらなるトリガーやアクションの追加を期待しています。

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