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Customer reviews: Shopify Flow

Develop by Shopify

Reviews (102)

Overall rating
3.7

What Merchants Think

Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.

Key Strengths

  • Powerful automation capabilities that save time and streamline operations.
  • The ability to set up rules for various conditions, such as fraud prevention and inventory management.
  • The potential to replace other automation tools like Zapier.
  • Free access to features that can bolster store management.
  • The low-code editor that simplifies the creation of custom automations.

Common Concerns

  • Difficult to use for non-technical users, with unclear instructions.
  • Lack of native multilingual support, affecting global merchants.
  • Unreliable performance with certain flows not working as expected.
  • Poor customer support and limited assistance in resolving issues.
  • Some users find it creates more problems than it solves, leading to frustration.

Final Thoughts

Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.

Fountain Pen Hospital

Jul 12, 2024  on Shopify

Nice for simple things, but missing many really useful Triggers and Webhook like Product type or template

Lifestyle Travel Trading

Jul 08, 2024  on Shopify

It is great that this is free and I hoped to get more automated. I set up low on stock we with a level below 20. I get bombarded everyday with advice on low stock for every variant. Stock is low only 3952 in stock Crazy so have to find another as not stable. Also out of stock for archived products

Pixel Porch

May 28, 2024  on Shopify

The intuitive low-code editor makes it easy to build unique automations tailored to my specific needs. Whether it’s inventory management, fraud prevention, or order fulfillment, Flow has me covered.

Petriotics

May 24, 2024  on Shopify

One of the extremely beneficial apps that allow us to automate a huge part of our store AND its being regularly developed and enhanced!

Ciseco Hydrogen Main

May 01, 2024  on Shopify

Great application. I'm looking forward to being able to use graphql mutations in inputs in the run-code action

Plainridge Park

Apr 23, 2024  on Shopify

works great. But just like zapier and all the other workflow apps it requires thought and logic to make the flows work correctly.

lovepaint.supplies

Apr 07, 2024  on Shopify

Trying to create a Flow, but it constantly returns me a 500 page error once I click Create. Can it be fixed?

My Fashion Boutique

Apr 02, 2024  on Shopify

It's great about showing all the neat things Shopify flow can do but it's lacking the details about how to do it if you are not a computer wizard it's not as easy as you say it is

CURRENTFUL

Feb 16, 2024  on Shopify

I dont think this app works at all. I have set up hide out products using pre built template but it doesnt work. The work flow archives shows the products are hiden as a result of item being out of stock but infact inventory was more than 500 units and item is still active and showing available on store. What a joke I dont think behind the scene the whole automation is working. Have to delete this app. Thats not working apart from slowing down my store. Please make it work or otherwise get rid of this rubbish from app store. Thanks

iLevel Lab

Jan 31, 2024  on Shopify

the flows are not working, none!!! when you contact support they suggest hiring a developer to fix this. what a joke!

BuyExcelTemplates.com

Dec 09, 2023  on Shopify

I use the Flow app on my website at BuyExcelTemplates.com to automatically tag customers based on what they purchased so I can then use in email marketing.

Titan Pop Culture

Nov 28, 2023  on Shopify

This is a great app except the one thing I need it to do is not an option for some unknown reason. When a product goes out of stock I want to set it up so the product template is changed automatically. Why is there no template option! Please add asap, upon googling a lot of people were wondering the same thing!

Harumi Belleza Coreana

Nov 25, 2023  on Shopify

I created a flow to remove a tag if all variants of a product get to 0 on a specific location. I set up the flow perfectly (based on a preexisting template) but still do not work. When i got to support, after half an hour of explanation from my end and generic responses like: " I understand you", "I will help you", i only got 2 mediocre attempts of a solution to my flow issue. 1) Try to turn it off and on 2) Try to create it again Waste of time and lack of training of support personel

StretchFit™ Slovensko

Nov 06, 2023  on Shopify

For me it is a great app, and support helps with setting up flows. I think the bad reviews are here only becuase people do not understand the flow logic.

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