HelpDesk for Ecommerce support

Develop by TEXT

$34-$59

/ Month

Automated help desk for smart, team-based ticket resolution

Automated responses

Team collaboration

Centralized inbox

Purchase history access

Ai ticket summaries

Custom message design

About HelpDesk for Ecommerce support

Launched Jan 06, 2021

Built by TEXT

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Description

HelpDesk ticketing system to easily manage multiple communication channels and customer relations.

HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.

Track customer insights using the shopping history in the ticket.
Automate ticket resolution with intuitive workflows and macros to save time.
Use AI to sum up lengthy tickets in seconds and refine the text to fit you.
Customize your message design to respond professionally and stay consistent.
Use solid yet simple collaboration features to solve more client cases together.

Pros

Centralizes all support channels like emails, website forms, and chats into one secure inbox, enhancing organization
Automations and AI enable rapid, multichannel responses, reducing customer wait times
Seamless integration with existing apps and processes increases efficiency
Advanced teamwork features improve work organization and response times
Access to customer purchase history allows for personalized responses, building trust and long-term relationships
AI capabilities to summarize tickets and refine text improve response quality and speed
Customizable message design maintains a professional and consistent brand image
Intuitive workflows and macros save time by automating ticket resolution
Solid collaboration features enhance team problem-solving capabilities

Cons

Potential learning curve associated with setting up and utilizing all features effectively
Integration issues might arise with certain apps depending on specific configurations
Initial adaptation might lead to temporary slow-downs in response times as teams get used to new processes
Reliance on AI might not accurately capture complex customer issues without human input

Rating And Reviews

Coastal Gifts Inc

Feb 22, 2022 on Shopify

Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.