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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,735)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Esprit Libre

Oct 02, 2024  on Shopify

Thank you, team, for your collective awareness, your quick responses, your extensive experience and your friendly and helpful attitude.

LUSH N BLUSH

Oct 02, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ I can't express how grateful I am for Maria's incredible support with my DSER application! From our very first conversation, she showcased not only her extensive knowledge but also her remarkable skills in navigating the application process. Maria took the time to thoroughly understand my concerns and walked me through every step with clarity and care. Her attention to detail and proactive approach made a world of difference. Thanks to her expertise, I felt empowered and confident in submitting my application. Beyond her skills, Maria's warm demeanor and unwavering support truly transformed a stressful situation into a manageable one. If you’re looking for someone who is not only highly skilled but also genuinely cares about helping others, look no further than Maria. I can’t recommend her highly enough! Thank you, Maria, for all your help!

Altura Store

Oct 02, 2024  on Shopify

I was assisted by Rita and I really liked it. It was the best service I’ve received in recent years."

Follow Your Nose YYC

Oct 02, 2024  on Shopify

Dylan was able to help me very quickly with my customer service questions. He was clear with his directions and included picture diagrams to help assist.

Celebration Care Station

Oct 02, 2024  on Shopify

Quickly respond to solve my store issue with accurate and helpful information many thanks to the support team!!

Horizon Shop

Oct 02, 2024  on Shopify

I am extremely satisfied with the service provided by Rfimp. He helped me quickly resolve an issue when importing products from AliExpress to DSers, where the products showed an abnormal status, even though they were fine on the AliExpress platform. Additionally, when mapping products, I received notifications that the product was abnormal, even though the products were good. Rfimp was extremely ...

SassyCove

Oct 02, 2024  on Shopify

I had a small issue with the store currency not reflecting correctly on my DSers account earlier and it was quickly resolved by Rfimp. He was responsive, efficient, and helpful! Rfimp was also very friendly, chatting with him felt like chatting with an old friend - and that was important to me because I get really stressed out when things aren't going as smoothly as I'd expected (I'm not exactly that tech-savvy). His friendliness, in itself, is a great support for newbies like me.

Tiny Trenders

Oct 02, 2024  on Shopify

Zina from DSers was amazing in helping me resolve my shipping inquiry. She was quick, clear, and provided the perfect solution. Thank you for the excellent support!

Bumbledor

Oct 02, 2024  on Shopify

**Review: Exceptional Customer Support! ⭐⭐⭐⭐⭐** I recently had the pleasure of interacting with the customer support team, and I can confidently say it was one of the best experiences I've ever had! From the moment I reached out, their response was incredibly quick—no waiting in long queues or frustrating hold times. The representative was not only prompt but also remarkably helpful. They took the time to listen to my concerns and provided detailed answers to all my questions. Their knowledge of the product was impressive, and I felt reassured that I was getting accurate information. What stood out the most was their precision. Every solution they offered was clear and actionable, making it easy for me to follow through. I left the conversation feeling fully supported and well-informed. Overall, this customer support experience exceeded my expectations. If you're looking for a team that values your time and provides top-notch assistance, look no further. Highly recommend giving them a try!

Off The Cuff

Oct 02, 2024  on Shopify

Called in for support and Aurora was great walked me through the process and solved the problem. Excellent customer service!

Cozy Corner

Oct 02, 2024  on Shopify

Selena, one of the support team members, was incredibly prompt and direct in resolving my issue. I highly recommend DSers, as both their app and support services are exceptional.

GoldStarCollection

Oct 02, 2024  on Shopify

Vivian was excellent! I was desperately trying to fulfill an order and Vivian was very patient and knowledgeable. She was able to sort through my dilemma quickly and helped me get everything straight. It relieved a lot of stress tonight for me. 5 Gold Stars!!!

My Store

Oct 02, 2024  on Shopify

Strongly recommend. "Vivian" is truly a Gem, helped me utmost professional manner with alot of patience, guided me all the procedure couple of times and I was able to fix my problem.I hope to have "Vivian" again if I am going to face any problem in future, once again .. Thank you :)

FurStruck

Oct 01, 2024  on Shopify

Awesome support from Vivian! I'm a first-time user of the platform and wasn't too sure about the ordering process. Vivian patiently guided me through the process and I successfully placed my first order. Thanks Vivian!

Lulladream

Oct 01, 2024  on Shopify

I want to give a special thanks to Olivia for the excellent assistance I received at Dsers. She was incredibly helpful and responded quickly, which made all the difference. In just a few minutes, my issue was resolved! Additionally, Olivia explained everything clearly and in detail, making the process much easier. It's great to encounter such dedicated and efficient professionals

TiboKids

Oct 01, 2024  on Shopify

I had some difficulties to connect my dsers with aliexpress but the support is really quick to answer. Really big thank to Olivia for his help during my differents issues. She has been really helpfull and fast. Thank you again

Shop Mely

Oct 01, 2024  on Shopify

"Estou extremamente satisfeito com o atendimento que recebi do Vivian. Desde o primeiro contato, fui tratado com muita atenção, cordialidade e profissionalismo. A equipe apresentou total disposição em entender minhas necessidades e oferecer soluções rápidas e eficazes. O tempo de resposta foi impressionante, garantindo que tudo foi resolvido de forma ágil e sem complicações. Senti que realmente valorizaram meu tempo e minha satisfação como cliente. Sem dúvidas, superei minhas expectativas em todos os aspectos, e estou muito contente com o nível de serviço prestado.

The Must Have Goods

Oct 01, 2024  on Shopify

Great service from Chloe, she was very quick, friendly and was able to assist with my query quickly. Using the DSER app is a very user friendly interface.

Shop The Bach

Oct 01, 2024  on Shopify

Just starting out using DSers and the customer service/help desk professionals/live chat makes the learning curve 10x easier when questions come up. Full blown out screenshots and instructions to my questions to make finding where I need to go that much easier too. Feeling super confident with their knowledgeable team. Thanks Adele, you were super helpful!

Phoebe's Emporium

Oct 01, 2024  on Shopify

Lydia was a great help in getting me to finalise the set up of my shopify store through DSers. Guidance and assistance in finalising shipping and pricing rule really gave me the confidence to continue with my store.

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