Krystal saved my business today! I had an absolutely amazing experience with the chat support of Krystal! From the moment I reached out, I was met with quick, very friendly, lovely and professional assistance. The response time was incredible—within seconds, she immediately understood my issue.She was knowledgeable and efficient, guiding me step-by-step through the solution, than followed up to ensure that everything was fully resolved. It’s rare to feel this level of care and attention in customer service. I felt truly valued and understood, and my issue was handled with such ease and efficiency that it exceeded my expectations. Thank you for solving my issue stress-free and for going above and beyond!

super fast response on messenger! I had a problem and they sorted it straight away. Super professional and helpful. The app is easy to use too

Gostaria de agradecer à Krystal pelo excelente atendimento. Todas as dúvidas que eu tinha, ela conseguiu responder com clareza e paciência. Além disso, mostrou as telas que eu precisava para esclarecer ainda mais minhas questões. Krystal é, sem dúvidas, uma exelente profissional. Muito obrigado, Krystal! Seu atendimento me ajudou bastante.

Had an issue with trying to change shipping method, Adele was very helpful and walked me through it on their chat. She made it quick and easy !!

Luna was the helper today! i have some decent sales recently with Ali products, i meant you need to choose the correct ones. but thanks again.

DSERS is perfect for starting out, i recommend it and they have a very good customer service. Via helped me alot!

Answers quickly and support me along the process. I asked alot of question and no problem on answering them. Thank you for the service

Adele is super helpful, knowledgeable, and great to work with. She was very patient and competently addressed my questions. She made the experience very pleasant.

I recently had the pleasure of being assisted by Gloria from DSers' support team, and I couldn't be more satisfied with the experience. She was extremely kind, attentive, and went above and beyond to resolve my issue. Not only did she quickly identify the problem, but she also provided clear guidance that helped me set up everything smoothly. Gloria's exceptional service truly made a difference, and I am grateful for her patience and professionalism. It's rare to come across such dedicated customer support. Thank you, Gloria, for your outstanding help!

Gostaria de agradecer ao suporte da Dsers e, especialmente, à atendente Maria. O atendimento foi espetacular! Maria foi ágil, prestativa e resolveu tudo com muita eficiência. Uma experiência realmente positiva, que demonstra o compromisso da Dsers com a satisfação do cliente. Parabéns pela excelência no serviço!

Maria was very helpful and my problem was solved quickly. Feeling Glad and really Satisfied for the service!

I received support from Lydia and to be fair, I'm quite new to Shopify and very new to Dsers and I was being an idiot to be fair. Imported a product and looked for support as I couldn't see it on my store. Turns out I only had "Point of Sale" as the chosen sales channel instead of "Online Store". But Lydia was very polite, quick to respond and very helpful regardless.

woow such a amazing service of Dsers, he really help to me all time and solve the problem. i really appreciate the Ders team, Thank you

I got immediate help from Gloria, with how to solve an awaiting order for a product that needed new mapping. Very happy with the help I got

I had trouble resetting my password and verifying my account because I wasn’t receiving any emails, but Rita from the DSers team was a lifesaver! She was not only quick to respond but also incredibly polite and bubbly, making the support experience pleasant and stress-free. Rita guided me through each step with patience, checked my account details, and provided practical solutions. Her friendly and professional assistance turned a frustrating situation around. Thank you, Rita, for going above and beyond—I truly appreciate the 24/7 support from DSers!

Had an amazing experience with Luna. Super friendly, patient, and really knew stuff. Pointed me in the right direction and made everything so much easier. Took the time to guide me through everything and made sure I had all the answers I needed and I left the chat feeling confident and ready to go. Thanks, Luna!

Exceptional Customer Service! Via helped me a lot on solving my order and stock problems. She is professional and knowledgeable, also she really cares about her client. It’s rare to find such dedicated customer support these days, thanks a lot!

I recently had the pleasure of working with Chrissy from the DSers team, and I can't say enough good things about the experience! Chrissy was incredibly quick, efficient, and effective in resolving my issue. From the moment I reached out, they were attentive, making sure to fully understand my concerns. What stood out was Chrissy’s patience—taking the time to explain how the DSers processing system works, which made everything much clearer for me. What I appreciated most was how Chrissy made the entire process feel so smooth and stress-free. My issue was resolved in no time, and I’m genuinely grateful for the outstanding support. If you ever need help, I highly recommend reaching out to Chrissy—you won’t be disappointed!

DSers has been great so far and customer support was very responsive - I spoke to Via and she was great.

Thank you once again Chloe for the excellent service. I look forward to continuing to be a satisfied customer.