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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,735)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Perfect Gifts Inc.

Sep 29, 2024  on Shopify

Ms. Rite was very helpful assisting me with my issue. Very detail information was shared and I was able to solve my problem.

My Store

Sep 29, 2024  on Shopify

So far I'm learning alot. Lena from the support team was very helpful. She was very patient with me, as I posed alot of questions about the issue I was having. Thank you Lena!!

My Store

Sep 29, 2024  on Shopify

Muito prestativo na orientação na qual estava com dúvida e foi resolvido o meu problema em questão de minutos!

OrthoRepose

Sep 29, 2024  on Shopify

Isak has been AMAZING. helping me for more than one hour. super patient and available. thank you a lot for you kind help!

buyuffhere.shop

Sep 29, 2024  on Shopify

If Communication Is Your Concern, I will Tell You That Dser-ali express dropping has a team that will work with you. I Was Locked Out Of My Account And Emma Assisted me with getting back into my account.

Amical Emporium

Sep 29, 2024  on Shopify

I had a fantastic experience with Dsers' support team, especially with Lena. She was incredibly helpful and addressed my technical issues with professionalism and respect. Her guidance made all the difference in resolving my concerns. Highly recommend Dsers for their excellent customer service

Vista Vogue

Sep 28, 2024  on Shopify

Chrissy was super supportive, professional, and very fast in responding solving the issue in no time!

Vibe HRS

Sep 28, 2024  on Shopify

The app is not extremely complicated to work with however there are things to know and that is where Dsers customer service excels....If you have questions they get answered quickly in live chat sessions. I recommend using this app.

Adultopolyy

Sep 28, 2024  on Shopify

OMG! Vivian was amazing at supporting me through my struggles! She helped me with every bit and everytime she answered she sounded so kind and nice. She taught me how to fulfill orders manually, with ease. Even though it was my first time we got the order done quick because she was helping me with every step. I literally can't say enough about her. Thank you Vivian, much love.

Home Pro

Sep 28, 2024  on Shopify

I recently had the pleasure of interacting with Myra, and I can't say enough good things about her customer service! From the moment I reached out, she was friendly, attentive, and genuinely eager to help. Myra took the time to listen to my concerns and provided clear, thoughtful answers to all my questions. Her positive attitude made the experience enjoyable, and I felt valued as a customer. It’s rare to find someone so dedicated to ensuring customer satisfaction. If you ever need assistance, I highly recommend reaching out to Myra—she truly goes above and beyond!

sleerenity

Sep 28, 2024  on Shopify

Isak is super helpful, thank you for the help and will continue using DSers for it's great custyomer service

Neon Basket

Sep 28, 2024  on Shopify

Great support service from VIVIAN, I got very quick response and was helped by very friendly staff.

Caluchi Charms

Sep 28, 2024  on Shopify

Had a slight issue that was resolved very quickly! Excellent customer service from Sans, Really helpful

Ranger Up Coffee

Sep 28, 2024  on Shopify

Selena from DSers support team assisted me with my issue very quickly and new the problem right away. She was extremely helpful and professional. Thank you Selena

FlairTender

Sep 28, 2024  on Shopify

I cannot thank Myra enough for the help given. Im very new to drop shipping and i was given guidance on the route i must follow to ensure my success. If youre new to this, start here and you will be given the keys to the ferrari of life. Thank you Myra!!

King's Shop

Sep 28, 2024  on Shopify

I recently had the pleasure of working with Holly from the customer service team, and I couldn’t be more impressed. From the moment I reached out with my inquiry, Holly was not only professional but incredibly friendly and attentive. She took the time to thoroughly understand my issue, provided clear and concise answers, and ensured that all my concerns were fully addressed. What truly stood out was Holly's dedication to making sure I had a smooth and hassle-free experience. She followed up to ensure everything was resolved, and her communication was prompt and reassuring throughout. It’s rare to find such personalized and thoughtful service these days, but Holly delivered it with ease. Thanks to Holly’s assistance, I’ll definitely continue shopping here with confidence. A huge thanks to her and the team for going the extra mile!

Walk Your Style

Sep 28, 2024  on Shopify

We had the pleasure to be helped by Vivian who was very helpful and kind. She was answering very fast and she was very polite. She answered our questions completely! Thank you Vivian! :)

Prayer 1565

Sep 27, 2024  on Shopify

Dear Blanca, I recently had the pleasure of working with you and I couldn’t be more impressed. You were incredibly knowledgeable, patient, and efficient in resolving my issue. From the moment I reached out, you provided clear and concise instructions, ensuring I understood each step of the process. Your professionalism and dedication to customer satisfaction were evident throughout our entire collaboration. Thank you for making a potentially stressful situation so seamless and stress-free!

BigiDealz

Sep 27, 2024  on Shopify

Neva was EXCELLENT! This is best chat experience I have ever had! Neva was attentive and very informative. I finally understand the process after it being thoroughly explained. Thank you, Neva!!!

My Store

Sep 27, 2024  on Shopify

I was trying to figure out shipping rates and I could not find the specific info that I was looking for for days. I turned to dsers customer support live chat and Wendy helped clarify things in a matter of minutes.

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