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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (485)

Overall rating
4.7

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Noga Jewelry

Aug 08, 2025  on Shopify

Highly suggested! I’ve been using Dondy’s services for almost 6 months now. Tried all kind of similar applications, but this one actually does the job right. I’m using it for marketing campaigns, Shopify Flow automations and general operational customer relations communication channel. Also, their support team is amazing, never left me without a solution. p.s Recently they published an outstanding AI agent with a simple and clear User Interface for setup. Bottom line, Im very pleased.

Quick Relief

Aug 08, 2025  on Shopify

We’ve been using the app for a while now, and beyond the fact that it makes our business service and operations easier in terms of organizing and streamlining the service and response process, which becomes much simpler. our favorite thing is the customer service. The team is always available to answer questions.

Albero Oro Jewelry

Aug 04, 2025  on Shopify

I used the app to send whats app messages to the clients and trying to recover abandoned carts. After several times still not working

Shahganj Foods

Jul 30, 2025  on Shopify

Humara experience Dondy app ke saath bahut accha raha. Setup simple hai aur sirf 2 minute me WhatsApp Chat button live ho gaya. Hum Shahganj Foods ke liye is app ka use kar rahe hain, jahan local customers easily WhatsApp pe contact kar paate hain — bina call kiye. Free version me bhi kaafi features milte hain, jaise: Custom pre-filled message Chat icon size aur position control Mobile aur desktop dono pe support Agar aap ek local ya small business ho jise WhatsApp pe orders ya queries lene hain, to Dondy ek must-have tool hai. Super helpful support bhi milta hai agar koi confusion ho.

Velora

Jul 27, 2025  on Shopify

אפליקציה מעולה החזירה חי את ההשקעה ביומיים הראשונים שירות ממש ממש טוב - ממליץ בחום

NatureVitality Co.

Jul 23, 2025  on Shopify

Dondy has been a game-changer for our customer support. Fast setup, easy to use, and our customers love the WhatsApp chat option. Highly recommend!

nfctappro

Jul 15, 2025  on Shopify

You should not trust them. I took their subscription for 1 year and after that I loaded 900 dollars for marketing on their website. I did not use it even for a day. Now they have stolen all my dollars and they have not left a single dollar in my account. They are complete fraudsters and scammers. I have all the proof. Do not trust them.

pk cart

Jul 13, 2025  on Shopify

I’ve been using Dondy and it has been super helpful for my small business. It makes customer communication on WhatsApp really smooth with features like auto-reply, broadcast messaging, and customer tagging. The interface is simple and beginner-friendly, which is perfect for WhatsApp-based selling.

VSM JEWELRY

Jul 11, 2025  on Shopify

They still my phone number. After years using my phone number, I needed to loose and cancel due to unable to use whatsapp again (personal or business). I have been calling the company with no answer. The comapany states that they realease my phone number, but it is not true.

100+

Jul 09, 2025  on Shopify

Amazing App – Highly Recommended! Dondy has completely transformed how we connect with customers on WhatsApp. It’s easy to use, reliable, and truly helps convert chats into sales. The automation flows are very helpful, and support is always responsive. 100% satisfied!

Halalify PK

Jul 09, 2025  on Shopify

Dondy made it super easy to add a WhatsApp button to my Shopify store — no coding required! Clean design and works great on both mobile and desktop Lets you add custom pre-filled messages to start the conversation You can choose where the button appears (all pages or specific ones) Helps build trust and increases conversions Free plan is more than enough for basic use Highly recommended for any store owner who wants to connect directly with customers via WhatsApp!

ناس سنت

Jul 01, 2025  on Shopify

Outstanding App & Exceptional Support! Dondy WhatsApp Marketing is by far one of the most powerful and user-friendly apps we’ve used on our Shopify store. The features are incredibly useful — from automated messages to cart recovery and direct customer engagement, everything works seamlessly and adds real value to our marketing efforts. A special shoutout to Tamir, who was not only super helpful but also genuinely awesome throughout the entire onboarding process. He went above and beyond to ensure everything was set up perfectly and tailored to our needs. His support made a huge difference! Highly recommended for any store looking to improve customer communication and boost conversions.

Raindoor

Jun 25, 2025  on Shopify

Buena aplicación para su función principal de conectar a los clientes con la atención personalizada de post venta. Tiene herramientas personalizables y con buenos resultados. La atención del soporte es de respuesta rápida y eficiente.

SLIMZ

Jun 16, 2025  on Shopify

A big thank you to Dondy for an excellent product and outstanding service! Every issue is resolved quickly and with a personal touch — always available and truly feel like partners. Highly recommended!

Vintage Chanel Classics

Jun 04, 2025  on Shopify

Exceptional Support from Dondy! I had an absolutely fantastic experience with Dondy, who was incredibly prompt, professional, and helpful throughout our interaction. Not only did Dondy respond almost instantly, but he also went above and beyond to assist me thoroughly over Google Meet. His patience, clarity, and deep knowledge made a potentially stressful situation smooth and easy to resolve. Customer service like this is rare these days — Dondy truly sets the gold standard. Thank you for your outstanding support!

PalaceIL | פאלאס איי אל

May 31, 2025  on Shopify

Excellent app – boosted our revenue significantly! We've seen a noticeable increase in revenue since using this app. The AI-powered features offer great leverage and automation, making it easy to scale efficiently. Plus, the support team is responsive, knowledgeable, and truly helpful. Highly recommended!

SKiNOLOGY

May 29, 2025  on Shopify

We've only started using this app on our Shopify store recently but we want to highlight the outstanding support we've received. Or has been consistently available to answer our questions and handle our requests quickly and efficiently. Thank you for your help!

Kidipoo

May 22, 2025  on Shopify

Things I love about Dondy: - User interface is very easy to use and setup - Exceptional customer service, they respond immediately over chat and queries are handled by trained professionals

The Pets Larder

May 20, 2025  on Shopify

1478% ROAS speaks for itself within 72 hours of launching. Not sure you need anymore incentive than that. Added bonus is installation is quick, support is impeccable.

דידי ביוטי

May 19, 2025  on Shopify

I started using the app and I am very satisfied. Thanks to the app, the recurring revenue has increased and I see really nice profits. Thank you.

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