Taranker.Com Logo
Dondy: WhatsApp Marketing+Chat logo

Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (522)

Overall rating
4.7

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Nutridome PL

Sep 02, 2025  on Shopify

I’ve been using Dondy for a few months now, and I’m really impressed! The setup was fast and hassle-free – the intuitive interface made it easy to launch automated messages, abandoned cart reminders, and marketing campaigns without any coding. The customer support team deserves special recognition — they respond instantly and explain everything step by step, so even beginners can get started quickly. Since implementing Dondy, I’ve noticed customers are more likely to reply via WhatsApp — ROI has increased significantly, and the number of order status inquiries has dropped thanks to automated notifications. I can honestly recommend Dondy to any Shopify store owner — it’s a complete and effective tool for marketing and customer service.

Elegance Colombia

Sep 01, 2025  on Shopify

excelente app, el apoyo comercial fue increible, ayudaron a mi empresa a automatizar el proceso, alon es una persona increible, estuvo mas de 1 hora apoyandome a realizar el proceso correcto con dondy, quede muy satisfecho, muchas gracias

®אהבה קטנה

Aug 28, 2025  on Shopify

הי אפלקציהחדשנית ומהממת נוחה להשתמש מגדילה מכירות חד משמעי! החזר השקעה חלומי בעיקר צוות הצלחה שמלווה אותך זמין לכל שאלה בכל שעה שלא פניתי. ממליץ מאד זה השקעה ממש משתלמת

Poppy Dots Design

Aug 28, 2025  on Shopify

Very helpful and patient during set up process. Looking forward to seeing how the app will perform :-)

POWER PLUS

Aug 25, 2025  on Shopify

מאוד מרוצה מהאפליקציה ושירות הלקוחות ממש טוב בכל \פעם שהייתי צריך עזרה עזרו לי בשמחה בנוסף הוא שולח הודעות לנוטשי עגלה מתכתב עם לקוחות על ידי בוט ועוזר לי בהחלט בניהול השוטף של העסק!!! ממליץ בחום!

BAGSY

Aug 22, 2025  on Shopify

Really impressed with Dondy’s support team. Fakhrul helped me solve my issue quickly and with patience.

OrYahalom

Aug 21, 2025  on Shopify

Perfect tool, It simply drives sales full forward with the ability to connect automatically with on going campaigns - Love it

HeartandSoul

Aug 20, 2025  on Shopify

התקנה מהירה היו פה לכל שאלה וליוו אותי בכל התהליך , האוטומציה בהחלט מורידה ממני עומס ומביאה לי תוצאות תודה רבה

شنط ساغا

Aug 17, 2025  on Shopify

Wonderful app, This is my second store using the Dondy app and i'm seeing great result and their customer support is excellent. I really recommend the app it will be one of your greatest investment. Thank you

CURLY GIRL

Aug 17, 2025  on Shopify

אחלה אפלקציה ממליץ לכל עסק שרוצה להגדיל מכירות והוא במדינה שמשתמשים בה בעיקר בווצאפ

אוזן פרו

Aug 14, 2025  on Shopify

I tried using their automations. Unfortunately I encountered a bad service that sent me to make a new phone number/talk to Facebook support for official WhatsApp approval. He pestered me for three weeks and finally stopped answering me. I highly recommend staying away from them like the plague.

Noga Jewelry

Aug 08, 2025  on Shopify

Highly suggested! I’ve been using Dondy’s services for almost 6 months now. Tried all kind of similar applications, but this one actually does the job right. I’m using it for marketing campaigns, Shopify Flow automations and general operational customer relations communication channel. Also, their support team is amazing, never left me without a solution. p.s Recently they published an outstanding AI agent with a simple and clear User Interface for setup. Bottom line, Im very pleased.

Quick Relief

Aug 08, 2025  on Shopify

We’ve been using the app for a while now, and beyond the fact that it makes our business service and operations easier in terms of organizing and streamlining the service and response process, which becomes much simpler. our favorite thing is the customer service. The team is always available to answer questions.

Albero Oro Jewelry

Aug 04, 2025  on Shopify

I used the app to send whats app messages to the clients and trying to recover abandoned carts. After several times still not working

Shahganj Foods

Jul 30, 2025  on Shopify

Humara experience Dondy app ke saath bahut accha raha. Setup simple hai aur sirf 2 minute me WhatsApp Chat button live ho gaya. Hum Shahganj Foods ke liye is app ka use kar rahe hain, jahan local customers easily WhatsApp pe contact kar paate hain — bina call kiye. Free version me bhi kaafi features milte hain, jaise: Custom pre-filled message Chat icon size aur position control Mobile aur desktop dono pe support Agar aap ek local ya small business ho jise WhatsApp pe orders ya queries lene hain, to Dondy ek must-have tool hai. Super helpful support bhi milta hai agar koi confusion ho.

Velora

Jul 27, 2025  on Shopify

אפליקציה מעולה החזירה חי את ההשקעה ביומיים הראשונים שירות ממש ממש טוב - ממליץ בחום

NatureVitality Co.

Jul 23, 2025  on Shopify

Dondy has been a game-changer for our customer support. Fast setup, easy to use, and our customers love the WhatsApp chat option. Highly recommend!

nfctappro

Jul 15, 2025  on Shopify

You should not trust them. I took their subscription for 1 year and after that I loaded 900 dollars for marketing on their website. I did not use it even for a day. Now they have stolen all my dollars and they have not left a single dollar in my account. They are complete fraudsters and scammers. I have all the proof. Do not trust them.

pk cart

Jul 13, 2025  on Shopify

I’ve been using Dondy and it has been super helpful for my small business. It makes customer communication on WhatsApp really smooth with features like auto-reply, broadcast messaging, and customer tagging. The interface is simple and beginner-friendly, which is perfect for WhatsApp-based selling.

VSM JEWELRY

Jul 11, 2025  on Shopify

They still my phone number. After years using my phone number, I needed to loose and cancel due to unable to use whatsapp again (personal or business). I have been calling the company with no answer. The comapany states that they realease my phone number, but it is not true.

Scroll to Top