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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Shopify

Reviews (672)

Overall rating
4.7

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

sandiia® – only love in it

Oct 09, 2025  on Shopify

This app is very good value for money and helps us process our customer enquiries. Thanks to AI, the app learns as it goes along. The support team was very helpful during onboarding, and Alon also answered some important questions for me.

Calin

Oct 08, 2025  on Shopify

Amazing support! Not only did they fix my issue, but also guided me and taught me how to automate in order to generate more revenue! Alon was great... calm, sweet and clear instructions <3

Eresa

Oct 05, 2025  on Shopify

I've been using the Dondy Shopify app for a while now, and I'm extremely satisfied with the results. The automation features are incredibly powerful, allowing us to effectively turn abandoned carts into sales. This app is a game-changer for improving our conversion rate. ​Beyond the great functionality, the support team is excellent. They are quick, helpful, and truly go the extra mile. Knowing that such reliable support is there makes using the app even better. ​If you're serious about recovering lost sales and boosting your store's revenue, I highly recommend Dondy.

Careli

Sep 30, 2025  on Shopify

I was very impressed with Dondy's automation tools and the ability to easily send targeted campaigns to my clients using whatsapp. I could not speak more highly of their support team who helped me complete a quick setup. Their ongoing availability when I needed help building my first automations, with patience and care was phenomenal. Shopify brand owners who are looking to add a channel of whatsapp marketing to their store - Dondy is a worthy investment - 100%.

Speediance Middle East

Sep 28, 2025  on Shopify

I’ve been using the Dondy plugin for a while now, and it has exceeded my expectations. The interface is intuitive, the features are practical, and the performance is stable. It’s definitely a reliable tool that adds real value to my workflow.

מודינו

Sep 14, 2025  on Shopify

Dondy is hands down the BEST Shopify app I’ve ever worked with. First of all, the customer service is on another level. I’ve had more than 6 or 7 one-on-one sessions with their team just to make sure everything was set up correctly with Facebook, and every single time they were patient, professional, and genuinely committed to helping me succeed. Since then, the ongoing support has been nothing short of world-class – they’re always available, always helpful, and they never leave you hanging. But it doesn’t stop there. The product itself is simply incredible. Within weeks it started generating serious revenue for my store – honestly, it feels like having a money-making machine plugged right into my business. It’s reliable, easy to use, and designed in a way that actually drives results instead of just looking good on paper. If you’re on the fence about trying Dondy – don’t hesitate. The combination of an outstanding product and a team that truly cares about your success is rare to find. This is the kind of app that pays for itself many times over. Highly recommended to every serious Shopify store owner who wants to scale and maximize profits.

Luminous KSA

Sep 09, 2025  on Shopify

Or was literally spoon-feeding me! My internet connection was poor, yet he remained extremely patient and never once seemed bothered. He explained the process clearly, guided me step by step, and even offered a follow-up call. I couldn’t have asked for a better experience!

Blink Blush

Sep 03, 2025  on Shopify

The Dondy: WhatsApp Marketing+Chat app is an excellent tool for driving sales and improving customer engagement on your Shopify store. With features like automated WhatsApp messages, abandoned cart recovery, and AI chatbots, it helps increase conversions and streamline customer support. The app allows bulk messaging, integrates with various platforms like Klaviyo and Judge.me, and automatically collects reviews with photos, videos, and audio. With a 4.7-star rating from over 500 users, it’s a must-have for businesses looking to boost their marketing efforts through WhatsApp.

Nutridome PL

Sep 02, 2025  on Shopify

I’ve been using Dondy for a few months now, and I’m really impressed! The setup was fast and hassle-free – the intuitive interface made it easy to launch automated messages, abandoned cart reminders, and marketing campaigns without any coding. The customer support team deserves special recognition — they respond instantly and explain everything step by step, so even beginners can get started quickly. Since implementing Dondy, I’ve noticed customers are more likely to reply via WhatsApp — ROI has increased significantly, and the number of order status inquiries has dropped thanks to automated notifications. I can honestly recommend Dondy to any Shopify store owner — it’s a complete and effective tool for marketing and customer service.

Elegance Colombia

Sep 01, 2025  on Shopify

excelente app, el apoyo comercial fue increible, ayudaron a mi empresa a automatizar el proceso, alon es una persona increible, estuvo mas de 1 hora apoyandome a realizar el proceso correcto con dondy, quede muy satisfecho, muchas gracias

®אהבה קטנה

Aug 28, 2025  on Shopify

הי אפלקציהחדשנית ומהממת נוחה להשתמש מגדילה מכירות חד משמעי! החזר השקעה חלומי בעיקר צוות הצלחה שמלווה אותך זמין לכל שאלה בכל שעה שלא פניתי. ממליץ מאד זה השקעה ממש משתלמת

Poppy Dots Design

Aug 28, 2025  on Shopify

Very helpful and patient during set up process. Looking forward to seeing how the app will perform :-)

POWER PLUS

Aug 25, 2025  on Shopify

מאוד מרוצה מהאפליקציה ושירות הלקוחות ממש טוב בכל \פעם שהייתי צריך עזרה עזרו לי בשמחה בנוסף הוא שולח הודעות לנוטשי עגלה מתכתב עם לקוחות על ידי בוט ועוזר לי בהחלט בניהול השוטף של העסק!!! ממליץ בחום!

BAGSY

Aug 22, 2025  on Shopify

Really impressed with Dondy’s support team. Fakhrul helped me solve my issue quickly and with patience.

OrYahalom

Aug 21, 2025  on Shopify

Perfect tool, It simply drives sales full forward with the ability to connect automatically with on going campaigns - Love it

HeartandSoul

Aug 20, 2025  on Shopify

התקנה מהירה היו פה לכל שאלה וליוו אותי בכל התהליך , האוטומציה בהחלט מורידה ממני עומס ומביאה לי תוצאות תודה רבה

شنط ساغا

Aug 17, 2025  on Shopify

Wonderful app, This is my second store using the Dondy app and i'm seeing great result and their customer support is excellent. I really recommend the app it will be one of your greatest investment. Thank you

CURLY GIRL

Aug 17, 2025  on Shopify

אחלה אפלקציה ממליץ לכל עסק שרוצה להגדיל מכירות והוא במדינה שמשתמשים בה בעיקר בווצאפ

אוזן פרו

Aug 14, 2025  on Shopify

I tried using their automations. Unfortunately I encountered a bad service that sent me to make a new phone number/talk to Facebook support for official WhatsApp approval. He pestered me for three weeks and finally stopped answering me. I highly recommend staying away from them like the plague.

Noga Jewelry

Aug 08, 2025  on Shopify

Highly suggested! I’ve been using Dondy’s services for almost 6 months now. Tried all kind of similar applications, but this one actually does the job right. I’m using it for marketing campaigns, Shopify Flow automations and general operational customer relations communication channel. Also, their support team is amazing, never left me without a solution. p.s Recently they published an outstanding AI agent with a simple and clear User Interface for setup. Bottom line, Im very pleased.

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