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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (977)

Overall rating
4.9

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Noor Zara

Mar 21, 2025  on Shopify

Absolutely an amazing and free app. Works fine on my website. Must recommended to all new business owners

Pro Fashion

Mar 20, 2025  on Shopify

"I've been using the 'Dondy' app on my Shopify store for a while now, and it's been fantastic! The WhatsApp icon makes it so easy for customers to reach out. It's user-friendly and has significantly boosted my customer interactions. Highly recommend it!"

RIK

Mar 19, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ "Amazing customer service with WhatsApp integration!" I absolutely love the WhatsApp integration on my Shopify store! It makes it so much easier to communicate with customers in real-time. I’ve noticed an increase in sales because of how quickly I can answer customer questions and offer support. Highly recommend it for any Shopify store looking to improve customer service!

Glatt Direct

Mar 13, 2025  on Shopify

We had a really smooth and simple way to add the whatsapp widget from Dondy onto our store thanks to Or!

Padelsouq

Mar 06, 2025  on Shopify

This app is an absolute must-have for all Shopify users! Integrating it with your theme is a breeze, and setting up automations along with workflows couldn’t be simpler. Their customer service is top-notch as well. I had a question about setting up variables, so I sent them a WhatsApp message, and a customer service rep named Fakhrul was incredibly helpful. He walked me through each step and made sure I successfully configured everything I needed. Highly recommend for anyone looking to streamline their Shopify operations!

Danny Eliav Jewelry

Feb 23, 2025  on Shopify

Works as advertised. We had a few issues installing the app, but support helped right away, and now we are up and running.

The K Beauty Store

Feb 22, 2025  on Shopify

Excelente aplicación, ayuda mucho a mis clientes a ponerse en contacto con nosotros cuando tienen dudas acerca de los productos. Definitivamente una herramienta necesaria en estos dias

Expertibox

Feb 13, 2025  on Shopify

El botón de WhatsApp se integra fácilmente con la tienda. Uso el plan free pues mi negocio es aún muy pequeño.

Candelinas

Feb 11, 2025  on Shopify

This app is a fantastic tool for working with WhatsApp, enabling us to send automated messages and conduct one-time campaigns effortlessly. The customer support team is incredibly proactive, always going the extra mile to help us enhance our revenue. Thank you so much—keep up the great work!

Botines Charros LLC

Feb 10, 2025  on Shopify

Esta aplicación ha sido de mucha ayuda, aunque creo que les falta agregar algunas funciones para segmentar o excluir segmentos, pero hasta ahora todo perfecto, nos ha ayudado a vender por este canal.

Doctor Bhargava

Feb 10, 2025  on Shopify

It's a very nice app for any kind of what's app marketing and there are alot options for automation overall this is such a good app.

Harlienz

Feb 10, 2025  on Shopify

Excellent and quick responses & solutions for your concerns! Appreciate the customer service by Fakhrul. On point!

sinatiparis

Feb 07, 2025  on Shopify

Un Grand merci à Or et son assistance lors de la configuration de l'application. Service client au top. L'application est génial, cela fait que quelques jours que je l'ai installé et j'ai déjà des résultats probant avec le abandonned cart recovery.

Comfortfusse

Feb 02, 2025  on Shopify

A very useful application. Or helped us a lot with the installation of the application and responded very quickly to all our messages. I recommend you to use the application.

بهارات و عطارة السعيد

Jan 23, 2025  on Shopify

Dondy Team Is such a helpful team, they reply almost instantly and help you in anything comes through your mind about WhatsApp, I really recommend to use their app. must to have among your Shopify apps.

twoplus Fertility SG

Jan 22, 2025  on Shopify

The support you get is really awesome. I had someone patiently help me through a complex set up with Shopify, whatsapp business and klaviyo. Kudos to the team! Great that there is a human point of contact.

Al-Karamat

Jan 21, 2025  on Shopify

We mistakenly installed the app, uninstalled it just after few days without even setting it up, never used it, yet we were charged 40$. Tried to contact support several times via Whatsapp and via Email but they don't respond.

Flowers.ie

Jan 20, 2025  on Shopify

Amazing technical support service via whatsapp! I have launched our very first Whatsapp campaign successfully for our e-commerce shop. They have helped me set up everything and answer all my questions promptly. Thanks so much, Dondy team!

Itagreen

Jan 08, 2025  on Shopify

Dondy provides exceptional service with a seamless, user-friendly app that makes automation a breeze! Whether you're a beginner or a pro, Dondy simplifies the process of creating powerful automations to save time and streamline your workflow. Say goodbye to manual tasks and hello to efficiency with Dondy!

Brown and Blonde

Jan 07, 2025  on Shopify

Orr nos dió una atención rápida y resolutiva. Volveremos a consultarle a el si nos surge cualquier duda.

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