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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (1,003)

Overall rating
4.9

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

توني بونس

May 04, 2025  on Shopify

I had a great experience with the Dondy App support team on Shopify. "Or" provided outstanding assistance throughout the integration and verification process of our WhatsApp number. He was knowledgeable, patient, and extremely helpful, making the entire setup smooth and stress-free. Excellent service — thank you, Or!

WiK

May 02, 2025  on Shopify

Fantastic app, with super simple integration and a great solution for seamless WhatsApp messaging. Highly recommended!

Vanto

Apr 30, 2025  on Shopify

Forget about the other WhatsApp automation apps on Shopify. Dondy is the clear leader and the benchmark. I received assistance setting up automations and Or Schreiber (the founder) went above and beyond to help me set up a campaign. Excellent app coupled with switched-on support.

SCRUBS AND CLOGS

Apr 29, 2025  on Shopify

It was a good decision from our side to work with Dondy everything was very smooth and their support team is quick to solve issues.

Full Boar Sports

Apr 26, 2025  on Shopify

First of all the customer care and service is excellent. Full set up support. The actual features are always being expanded. What’s app comms for our customers is brilliant and the ability to sell extra to our customers is excellent. So much better than email and NOT EXPENSIVE. Very easy to use. Highly recommend to all e-commerce brands. Auto replies to maintain engagement have also enhanced this service. 10/10

Rabbits & Dragons

Apr 25, 2025  on Shopify

It's a spectacular application in every sense, from its functionality—I can automate everything with WhatsApp messages in my store—to customer service. I highly recommend it; they know what they're doing, and I fell in love with their customer service. They deliver everything you need. Congratulations!

Shaikha Fakhro Co WLL

Apr 22, 2025  on Shopify

We highly recommend Dondy! Their platform is very user-friendly, their prices are fair, and the customer support is excellent — always quick, helpful, and professional. It’s a great solution for sending broadcast messages easily and efficiently. Dondy makes it simple to manage customer communication and marketing in one place. We’re very happy with their service and will continue to use and recommend them!

DrinkFashion

Apr 16, 2025  on Shopify

Schnelle Einrichtung, einfache Bedienung, und einfach top, wenn die Kunden sich direkt per WhatsApp mit dem Support in Kontakt treten können.

sametsalik.com

Apr 14, 2025  on Shopify

we use this app for 4 store. We have 119X ROAS with this APP. Especially automation feature ise absolutely perfect to increase ROI. Thank you

pharm2u

Apr 08, 2025  on Shopify

Absolutely Essential for Shopify Stores! Dondy has been a total game-changer for our store's communication strategy. From the moment we installed it, everything just worked. The setup was seamless, the dashboard is intuitive, and the features are exactly what we needed to engage our customers on WhatsApp; abandoned cart recovery, order updates, welcome messages, and more. What really sets Dondy apart is the incredible ROI, we've seen a significant increase in recovered sales and customer satisfaction. It’s like having a full-time marketing assistant working behind the scenes. The support team is responsive, knowledgeable, and genuinely cares about helping your store grow. If you're serious about conversions and want to meet your customers where they actually are on WhatsApp then this app is a no-brainer. Highly recommend. 10/10.

Hotel Fashion Store

Mar 28, 2025  on Shopify

Great app if you know how to use it and if you plan to implement a strategy with whatsapp this is the perfect app also the support follows you step by step without leaving you any doubts or difficulties. The assistance alone is worth the price of this app!!! My referrer Fakhrul dedicated most of his day to me and my time. Excellent indeed!

hamdaan.in

Mar 27, 2025  on Shopify

Dondy: WhatsApp have been great for us so far. Using the free version without any issues while interacting with customers.

PackGenie

Mar 26, 2025  on Shopify

Amazing service and support. Never had any issues and have seen great results. Would highly recommend

Noor Zara

Mar 21, 2025  on Shopify

Absolutely an amazing and free app. Works fine on my website. Must recommended to all new business owners

Pro Fashion

Mar 20, 2025  on Shopify

"I've been using the 'Dondy' app on my Shopify store for a while now, and it's been fantastic! The WhatsApp icon makes it so easy for customers to reach out. It's user-friendly and has significantly boosted my customer interactions. Highly recommend it!"

RIK

Mar 19, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ "Amazing customer service with WhatsApp integration!" I absolutely love the WhatsApp integration on my Shopify store! It makes it so much easier to communicate with customers in real-time. I’ve noticed an increase in sales because of how quickly I can answer customer questions and offer support. Highly recommend it for any Shopify store looking to improve customer service!

Glatt Direct

Mar 13, 2025  on Shopify

We had a really smooth and simple way to add the whatsapp widget from Dondy onto our store thanks to Or!

Padelsouq

Mar 06, 2025  on Shopify

This app is an absolute must-have for all Shopify users! Integrating it with your theme is a breeze, and setting up automations along with workflows couldn’t be simpler. Their customer service is top-notch as well. I had a question about setting up variables, so I sent them a WhatsApp message, and a customer service rep named Fakhrul was incredibly helpful. He walked me through each step and made sure I successfully configured everything I needed. Highly recommend for anyone looking to streamline their Shopify operations!

Danny Eliav Jewelry

Feb 23, 2025  on Shopify

Works as advertised. We had a few issues installing the app, but support helped right away, and now we are up and running.

The K Beauty Store

Feb 22, 2025  on Shopify

Excelente aplicación, ayuda mucho a mis clientes a ponerse en contacto con nosotros cuando tienen dudas acerca de los productos. Definitivamente una herramienta necesaria en estos dias

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