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Customer reviews: Customily Product Personalizer

Develop by Shopify

Reviews (207)

Overall rating
4.7

What Merchants Think

The "Customily Product Personalizer" app has generally received positive feedback from merchants who appreciate its robust features and the transformative impact it has had on their businesses. Many users highlight the app's ability to streamline product customization, which in turn boosts customer engagement and reduces returns. Although the app's complexity presents a learning curve, the strong support system offered by Customily often mitigates this challenge. Despite some criticisms regarding the app's user interface and occasional support delays, the consensus leans towards the app being an invaluable tool for personalizing products, largely credited to its feature-rich offerings and top-notch customer service.

Key Strengths

  • Comprehensive and intuitive customization options
  • Responsive and knowledgeable customer support team
  • Real-time preview capability enhances customer experience
  • Seamless integration with various platforms
  • Continuous improvements and feature updates

Common Concerns

  • Steep learning curve and initial complexity
  • Occasional bugs and technical issues
  • High costs associated with usage
  • Inconsistent support response times
  • Unclear trial and subscription cancellation processes

Final Thoughts

Overall, "Customily Product Personalizer" is a powerful tool for merchants looking to enhance their product customization offerings. While it requires a commitment to understanding its complex features, the app's advantages in flexibility, support, and increased conversion rates make it a worthwhile investment for businesses focused on personalization. The strength of dedicated support and consistent updates balances out its initial challenges, solidifying its status as a highly recommended solution in the customization software market.

Carstens

Apr 03, 2025  on Shopify

I love this app. The customer service is on point. They have a great team that is very responsive and helpful. They helped us generate some customization templates for our products, teaching us how to do it along the way. Truly one of the best apps and service I have had.

Boundaries Denied

Apr 02, 2025  on Shopify

I would absolutely recommend this app. It is very user friendly. It has so much you can do on it. Yes it is a learning curve if you are not experienced in design but the people at Customily are so incredibly nice and supportive. They have actual live people to answer questions and assist in any way possible. They WANT you to be successful. There are not many Personalizer products or apps like this at all. Actually I believe they are the only ones that give this kind of service.

Yourphotosocks

Mar 27, 2025  on Shopify

great job, The customer service was very patient, they help us a lot, thank you so much.highly recommend!!!

Denver Acrylics

Mar 27, 2025  on Shopify

Jhofre rocks! Couldnt have asked for a better experience. Very knowledgeable and is always in a great mood no matter how many questions I ask. 11 out of 10 stars!

Pawsitee

Mar 26, 2025  on Shopify

I haven’t been using Customily for long, but I’ve had some great experiences with it. To be honest, before choosing Customily, I explored a few other apps with similar features. The main reason I decided to invest in Customily was its user-friendly interface (though I’m still figuring things out and getting used to all its features). What really stood out to me was the multilingual support team. As a beginner, having access to helpful support is essential, and I truly appreciate Customily’s support team—especially Henri Nguyễn, who has been incredibly helpful. Definitely worth using and experiencing!

Voyageprint

Mar 25, 2025  on Shopify

Excellent interface a bit tedious on somethings and a bit confusing at first. This app was built for people with a bit more advanced knowledge. For the life of me the designs aspect and the product base is a not very intuitive so we use the tenplates 100 percent of the time. The fees are a bit understable. They charge 1.00 basically per transaction per product so build that into your cost. Overall it does a great deal more and the fees of having a print ready file are valuable. But for the love of all thats holy please allow us designers to use designs and merge them to templates. Kudos if we can use and upload ai files as true layers. No real printer uses psds or eps

SNAG

Mar 19, 2025  on Shopify

Customily has been a great addition to my store. We migrated from another product personalizer app and have had a much smoother experience. The support team has been great to work with and quickly address any issues we face as well as actually implementing feature requests we've suggested. Great app highly recommend.

vo•hn

Mar 15, 2025  on Shopify

I've compared a lot of personalizers, some with some great features. This one has the most convenient ones. When comparing look for things like the ability to auto generate mockups when others make you manually map your designs onto mockup backgrounds. The ability to allow the customer to move objects around, the ability to have logic that allows the customer to type words and have those mapped to alphabet images. The ability to allow the customer to select their font from a curated list you set. The ability to allow the customer to select the background image or color or resize the image on the fly. Not to mention the ability to remove backgrounds from uploaded images. When you weigh up all the features and ease of use, the monthly fee they charge becomes more reasonable.

B2ctelecom

Mar 05, 2025  on Shopify

My experience with Customily Product Personalizer has been excellent so far. It’s a very handy tool and incredibly easy to integrate with our webshop. The support team is fantastic—they respond quickly and provide professional assistance whenever needed. We’ve been searching for a design tool for two years, exploring options from India to Vietnam to Poland, but Customily is by far the best we’ve come across. We’ve been using it for a week now, and it has exceeded our expectations. We have no regrets about choosing this app. Of course, there’s always room for improvement, and some functionalities are still missing. However, the good news is that updates are rolled out regularly, which shows their commitment to improving the tool. Overall, I highly recommend Customily Product Personalizer to anyone looking for a reliable and user-friendly product personalization solution!

RYNEXS

Feb 26, 2025  on Shopify

Customliy's customer service is the best I've ever worked with, especially Brian from the team, the careful guidance and tireless time and time again to record videos to teach me, they are worth it, I highly recommend customliy!

ScarletIrisCreations.com

Feb 25, 2025  on Shopify

The Customily support team is excellent. I can get help from knowledgeable staff members via Zoom easily, and I have used it several times. They will add a product or walk you through a design challenge. The best!

Team Bottles

Feb 19, 2025  on Shopify

This app allows multiple options and visual customization for clients to really see what they are ordering! It also has many different organization and layouts for the front end to see. The assistants and help chats are very helpful as well and very patient with you when you need help. 100% recommend!

Lucky Dooby Doodle Store

Feb 18, 2025  on Shopify

Johfre was so patient and thorough. Customily is exactly what I was looking for. This is a fascinating app and I'm so glad I found it.

Ignite Design

Feb 18, 2025  on Shopify

Jhofre went above and beyond when explaining to me how to integrate Customily with my shopify store!

Family Gifts Co.

Feb 14, 2025  on Shopify

Still needs some work, but it's getting there! these guys are constantly improving which is the key of their success... Great job!

Custom Gifts

Feb 02, 2025  on Shopify

A great customization product, a definite must have for any customization business. It does come with a huge learning curve, but once you must the basics its a breeze threafter. My interaction with Florencia has been amazing whever she assited me technically.

JazzyCrafting

Jan 31, 2025  on Shopify

Finding customily amazing and well setout. The support when needed is out of this world. Keep up the amazing work you doing. Thank you.

Off The Map Jewellery

Jan 30, 2025  on Shopify

Absolutely super quick help sorting out alignment on my mobile for the app which is a godsend for creating unusual pieces, really helpful for my customers to get exactly what they want!

US Pet Telehealth Shop

Jan 16, 2025  on Shopify

Jhofre went above and beyond to help me. He is an expert at design and generously shared his knowledge. In fact, there have been quite a few great members of the team that have passionately gone above and beyond. Thank you Jhofre and thank you Customily.

HeartandSoul

Jan 11, 2025  on Shopify

the app is not easy to understand at first sight but with the help of their amazing support team and especially Jhofre Marquez they helped me with everything I needed and now I understand the full potential of this app. if You are a POD store and want to scale this app is a must. thank you for helping me with setting up my designs and professionally answering all of my questions.

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