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Customer reviews: Customily Product Personalizer

Develop by Customily

Reviews (189)

Overall rating
4.7

What Merchants Think

The "Customily Product Personalizer" app has generally received positive feedback from merchants who appreciate its robust features and the transformative impact it has had on their businesses. Many users highlight the app's ability to streamline product customization, which in turn boosts customer engagement and reduces returns. Although the app's complexity presents a learning curve, the strong support system offered by Customily often mitigates this challenge. Despite some criticisms regarding the app's user interface and occasional support delays, the consensus leans towards the app being an invaluable tool for personalizing products, largely credited to its feature-rich offerings and top-notch customer service.

Key Strengths

  • Comprehensive and intuitive customization options
  • Responsive and knowledgeable customer support team
  • Real-time preview capability enhances customer experience
  • Seamless integration with various platforms
  • Continuous improvements and feature updates

Common Concerns

  • Steep learning curve and initial complexity
  • Occasional bugs and technical issues
  • High costs associated with usage
  • Inconsistent support response times
  • Unclear trial and subscription cancellation processes

Final Thoughts

Overall, "Customily Product Personalizer" is a powerful tool for merchants looking to enhance their product customization offerings. While it requires a commitment to understanding its complex features, the app's advantages in flexibility, support, and increased conversion rates make it a worthwhile investment for businesses focused on personalization. The strength of dedicated support and consistent updates balances out its initial challenges, solidifying its status as a highly recommended solution in the customization software market.

EtchCo

Jun 05, 2025  on Shopify

Was not pleased with the app. Specifically the process of adding products and how to make them customizable. I contacted support and asked how to cancel my subscription while still in my free trial. Henri, the support person, didn't listen to anything I said. Told me my trial was over, I'm currently still in the trial, and also didn't listen to anything I said about why i dislike this app. He just said to keep using it and they can teach me how to use it... So, to sum it up, the processes you use in the app suck (yes I watched the tutorials), and support doesn't want to help you and has no idea if you're in your free trial or not

HaukkuHovi

Jun 30, 2024  on Shopify

The app is great and has a lot of potential. It is quite complex to use and requires a lot of time to get familiar with, which is understandable given its many features. This app needs good and active customer service that is easily accessible. Unfortunately, my experiences with technical support have been poor. I have had several instances where I waited several days for a response to a simple question, and it feels like they are impossible to reach and uninterested in helping. This is a shame because the app itself is good, but the complex features require customer support that is readily available and willing to help.

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