The app itself is still a bit convoluted, not the friendliest UX/UI. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creating and has gone above and beyond in suggesting us a scalable setup.

The entire team was helpful from the very beginning to implementation. They were efficient and communications were timely. It was a little tricky at first creating a template and option set but after some experimentation I got everything up and running.

I've been using Customily for more than a year now in two different stores. It's a solid product and helps us get sales from customers once they have seen a preview of what their personalisation will look like on the product, These customers otherwise wouldn't have ordered from us. We've had issues where we needed support from Customily and they were able to resolve these issues for us - my recommendation for Customily team is to add more support members so the resolution is even faster but I think that will happen naturally over time. In my dealings with their support team, I could see they take high level of accountability in their work and thats always reassuring if the app is critical to your business. Thanks Customily.

It's very difficult to use. The instructions and videos only provide a brief overview, but the relationship between each function is not clearly explained, and there's no step-by-step guide.

Terrible experience for 10 months now. The customer care and technical help department send ai emails that are repetitive saying the same thing, "Looks like you haven't responded, we are closing the ticket now." Meanwhile I am flooding their emails demanding help or a full refund as the service was never used and not functional for 11 months. Worse experience of all millions of apps out there on the platforms.$50 x 11 of which they can confirm it is not functional nor has been used? The company's CEO must have been a car salesman through college.

Customily is THE one tool which is perfect for any merchandiser who wants to provide a seamless personalisation experience. I used a paid Theme (Concept) and the intergation of Customily is automatic and flawless. Also, the Support from Jose is great - you can book 30-45min 1to1 slots to help you out with the setup or any question you may have. I strongly can further recommend!!!

I love this app and the support is great, as well. Can't wait to see the results that making these designs will bring.

Une application qui donne beaucoup de possibilités et qui sait aussi aller à l'essentiel, ce qui est rare pour une app de personnalisation. Une hotline de très grande qualité, vraiment. A la fois réactive et qui détaille ses propos. Je recommande.

The app itself is still complex and convoluted. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creatoin and has gone above and beyond in suggesting us a scalable setup.

This is a fantastic app with tons of customization options, though it does come with a steep learning curve. What really makes the difference is the support team, they’re patient and helpful every step of the way. I especially want to thank Flor (Florencia), who went above and beyond. She instantly solved a mockup issue that other reps had to escalate, and even took extra time after our chat to fix a complex design logic problem and follow up with me by email. That kind of dedication is rare and truly appreciated! I actually tried to leave this note in the chat review, but the page refreshed, so I’m leaving it here instead. Thanks again Flor, and thanks Customily, for the great support and app!