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Customer reviews: Customily Product Personalizer

Develop by Shopify

Reviews (203)

Overall rating
4.7

What Merchants Think

The "Customily Product Personalizer" app has generally received positive feedback from merchants who appreciate its robust features and the transformative impact it has had on their businesses. Many users highlight the app's ability to streamline product customization, which in turn boosts customer engagement and reduces returns. Although the app's complexity presents a learning curve, the strong support system offered by Customily often mitigates this challenge. Despite some criticisms regarding the app's user interface and occasional support delays, the consensus leans towards the app being an invaluable tool for personalizing products, largely credited to its feature-rich offerings and top-notch customer service.

Key Strengths

  • Comprehensive and intuitive customization options
  • Responsive and knowledgeable customer support team
  • Real-time preview capability enhances customer experience
  • Seamless integration with various platforms
  • Continuous improvements and feature updates

Common Concerns

  • Steep learning curve and initial complexity
  • Occasional bugs and technical issues
  • High costs associated with usage
  • Inconsistent support response times
  • Unclear trial and subscription cancellation processes

Final Thoughts

Overall, "Customily Product Personalizer" is a powerful tool for merchants looking to enhance their product customization offerings. While it requires a commitment to understanding its complex features, the app's advantages in flexibility, support, and increased conversion rates make it a worthwhile investment for businesses focused on personalization. The strength of dedicated support and consistent updates balances out its initial challenges, solidifying its status as a highly recommended solution in the customization software market.

vibe2wear

Oct 23, 2025  on Shopify

Customily is THE one tool which is perfect for any merchandiser who wants to provide a seamless personalisation experience. I used a paid Theme (Concept) and the intergation of Customily is automatic and flawless. Also, the Support from Jose is great - you can book 30-45min 1to1 slots to help you out with the setup or any question you may have. I strongly can further recommend!!!

Epic Era Tees

Oct 12, 2025  on Shopify

I love this app and the support is great, as well. Can't wait to see the results that making these designs will bring.

La Sélection du Pro

Oct 08, 2025  on Shopify

Une application qui donne beaucoup de possibilités et qui sait aussi aller à l'essentiel, ce qui est rare pour une app de personnalisation. Une hotline de très grande qualité, vraiment. A la fois réactive et qui détaille ses propos. Je recommande.

The Dutch Tile Project

Oct 08, 2025  on Shopify

The app itself is still complex and convoluted. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creatoin and has gone above and beyond in suggesting us a scalable setup.

EntangleTies™

Oct 03, 2025  on Shopify

This is a fantastic app with tons of customization options, though it does come with a steep learning curve. What really makes the difference is the support team, they’re patient and helpful every step of the way. I especially want to thank Flor (Florencia), who went above and beyond. She instantly solved a mockup issue that other reps had to escalate, and even took extra time after our chat to fix a complex design logic problem and follow up with me by email. That kind of dedication is rare and truly appreciated! I actually tried to leave this note in the chat review, but the page refreshed, so I’m leaving it here instead. Thanks again Flor, and thanks Customily, for the great support and app!

OMG Point

Sep 30, 2025  on Shopify

Прихована кнопка відміни підписки, не можливо знайти! ви бере 9 днів безкоштовних, і як що вам не сподобалось то ви просто не можете відписатись

Velaasa

Sep 25, 2025  on Shopify

I had a great experience working with Jose from Customily. He was professional, responsive, and very knowledgeable throughout the entire process. Jose took the time to answer my questions clearly and made sure everything was handled smoothly from start to finish. I really appreciated his attention to detail and friendly approach—it made the whole experience easy and stress-free. I would highly recommend working with him!

CB Whiskers and Paws

Sep 25, 2025  on Shopify

This is a fabulous app and fun to use. The customer service is absoultely terrific as well. Customer support by everyone, especially Julieta, has been amazing!

Josie Rae

Sep 19, 2025  on Shopify

This is a great app to have in your wheelhouse! The videos are very informative resources and the one on one help is phenomenol!

RuneScope

Sep 17, 2025  on Shopify

The onboarding interview turned into a very informative private lesson in how I can offer product designs, with two choices between 24 options each, culminating in 576 possible cpmbination variations from one set of artwork. A gamechanger! Loving the potential!

Golf Swag

Sep 15, 2025  on Shopify

Great tool. Can always find new additions I'd like to see, but they're continuously adding new features and you can tell they're diligently working to be the top player in the game. Excellent customer support. If you have problems 9 times out of 10 they will help you resolve them. Julieta and Augusto go above and beyond to assist and can't thank them enough for all their help.

Feels

Sep 13, 2025  on Shopify

Customily is a fantastic tool for customizing products on Shopify. It does take some getting used to at first, but every issue I ran into was easily solved thanks to their countless help videos, tutorials, and the very thorough help section on their website. Once you get the hang of it, the platform really shines and adds a ton of value to your store. Highly recommend!

smallhappinessla

Sep 12, 2025  on Shopify

Cecilia and Flor helped me today and they are both also absolutely amazing to work with! Very familiar with the app inside out and fast to troubleshoot. Celia is good at teaching to how to "fish" besides giving me "fishes". Flor is very organized and provided me with great advice to keep my files in the workflow organized. Together they helped me achieve my goal today.

smallhappinessla

Sep 11, 2025  on Shopify

The support team is truly great to work with, especially Oriana Alves who helped onboard me today by solving all my issues and answered all my questions with patience, kindness and deep knowledge of the app. This is the first time I try this app, and without her and another support staff who helped me solve my account issue, I wouldn't be able to get this far within half a day with this app. So, I'm really grateful for their support and would recommend it to other store owners with need to this custom product app. The app is also the best I've tested so far, and with this support team it stands out.

Persoliebe

Aug 28, 2025  on Shopify

Custom App is an excellent choice — easy and enjoyable to use, with outstanding support from Ngoc, who always responds promptly and professionally.

Ethiimo Builds

Aug 27, 2025  on Shopify

The rep Ngoc took care of my response in a timely and systematic manner. Thank you for the great support. Keep it up Customily team

Styon

Aug 21, 2025  on Shopify

Ngoc has been very supportive and professional. I really appreciate the clear explanations and fast help. The communication was friendly and easy to follow, which made the whole process smooth.

American Farm Company

Aug 20, 2025  on Shopify

It can take a little bit to get it started but the customer service is outstanding and always ready to help with anything. Made sure you understand what you are doing!

ParadisPerso

Aug 19, 2025  on Shopify

Custom App is the best choice — extremely enjoyable to use, with a support specialist named Ngoc who provides timely and professional assistance.

FORMULA TRIM

Aug 14, 2025  on Shopify

Jose Maria Rodriguez was absolutely great! with patience and a lot of knowledge he helped me with boarding... Thank you very much/. I appreciate your help very much

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