The rep Ngoc took care of my response in a timely and systematic manner. Thank you for the great support. Keep it up Customily team

Ngoc has been very supportive and professional. I really appreciate the clear explanations and fast help. The communication was friendly and easy to follow, which made the whole process smooth.

It can take a little bit to get it started but the customer service is outstanding and always ready to help with anything. Made sure you understand what you are doing!

Custom App is the best choice — extremely enjoyable to use, with a support specialist named Ngoc who provides timely and professional assistance.

Jose Maria Rodriguez was absolutely great! with patience and a lot of knowledge he helped me with boarding... Thank you very much/. I appreciate your help very much

Customer support is exceptional. The app is a bit difficult to use, but all the similar apps are - I've tried 4 or 5 of them in the past 2 weeks. Customily stands out so far :)

Outstanding Support and Exceptional Service I want to express my sincere appreciation for NGOC from Customily, who went above and beyond to help me resolve an issue I had been facing. From the very beginning, they were attentive, professional, and genuinely committed to finding a solution. What truly stood out was their patience, clear communication, and dedication throughout the process. They not only listened carefully to my concerns but also took swift action to resolve the matter efficiently. Thanks to their support, what had been a frustrating problem was turned into a smooth and satisfying experience. Employees like NGOC truly make a difference and reflect the company's commitment to excellent customer service. I am incredibly grateful for their help and want to commend them for their outstanding work. Thank you again for your support

Wir sind super begeistern von der APP und Ihren Möglichkeiten. Okay als ich sie das erste mal geöffnet habe waren das nur römische Dörfer, ich hab sie geschlossen und gedacht alles klar - wird nichts. Aber der Support ist gigantisch! Man bekommt alles Schritt für Schritt erklärt und auch wenn dann später was nicht klappt bekommt man wirklich schnell eine Antwort und eine Kompetente Lösung, also von jemand der sich damit auch auskennt. Wir sind froh die App nun am Laufen zu haben und können so auch unser Produktportfolio erweitern und sehen tatsächlich auch neue Bereiche für uns, die wir vorher noch nicht angedacht hatten!

Takes a little figuring out and getting used to. The videos and help though are great, it's super easy to figure out how to setup and connect it to your store. From the day we started support has been stellar in getting on top of any issues I have as soon as I submit a form. The follow up in making sure my problems do get solved is equally great. This company is very hands on when it comes to making sure things work for your store and honestly it just continues to improve as they grow. I'm glad we tried it out when we did and haven't looked back since. All the factors for what I was looking for in adding customization for customers to my online store brought me here and the excellent customer service and support is what keeps me using this app because I know I probably would not get this level of help elsewhere. 10/10.

Customily is absolutely perfect for customizing my checkout (which is pretty complicated). I have had to work with support several times, and they have always been very responsive and been able to help me out.

We operate a Shopify shop focused on eco-friendly offerings, and Customily Product Personalizer has truly transformed how we showcase personalized items. The real-time preview capabilities and intuitive builder empower our customers to design sustainable, one-of-a-kind products they love and reduce returns by ensuring confidence before checkout

It is a complicated product, but the customer support, documentation, and what the product is capable of make the learning curve doable and totally worth it. I had one last hurdle I couldn't figure out, and Brian in the support doc showed me what I missed in my setup in just 5 minutes. Just the best.

Jhofre Marquez helped me create the perfect layout for our product pages. He was very efficient in teaching me how to accomplish the look we wanted.

Customily is really great and worth subscribing to. There are great and wonderful features. Thank you Customily.

La atención con Jhofre ha sido excelentísima, explica muy bien y realmente me siento acompañada en el proceso de programación para mi Marca... Me encanta y lo super recomiendo. Gracias Jhofre eres GENIAL

Was not pleased with the app. Specifically the process of adding products and how to make them customizable. I contacted support and asked how to cancel my subscription while still in my free trial. Henri, the support person, didn't listen to anything I said. Told me my trial was over, I'm currently still in the trial, and also didn't listen to anything I said about why i dislike this app. He just said to keep using it and they can teach me how to use it... So, to sum it up, the processes you use in the app suck (yes I watched the tutorials), and support doesn't want to help you and has no idea if you're in your free trial or not

So very helpful....We are setting up our first Customily product and have a lot of variations to our products and needed some guidance to set up our first item. Jose was very helpful and patient, answered all of our questions and showed us different ways to customize our product through customly. The meeting was easy to set up and we recieved a recorded copy of the meeting after which was helpful when we went back on our own to do some work. A+ in customer service!

Absolutely the best app for product customization, and even better support! Customily has been a game-changer for our business. It’s more than just an app, it’s a complete solution, thanks to the incredible support and training from Jose and Jhrofey. Their guidance allowed us to achieve every custom design we envisioned. Anytime we had questions or ran into issues (which, in 90% of the cases, were due to our own setup mistakes), they patiently walked us through the solutions, often by setting up Zoom calls to resolve things live. Their dedication, professionalism, and willingness to help have made a huge difference for us. Without a doubt, Customily is the best app in the industry when it comes to product customization. Highly recommended! Thank You - Jose, Jhrofy, Henri and Ngoc guys.

Helped a lot to customize and personalize the products in my shop. Very friendly service. The support team always answers very quick and is ready to help.

I had a great experience getting my customizable bracelet product set up with the help of Jhofre Marquez. He walked me through every step of the process — to creating a design that allows my customers to choose from meaningful pre-set quotes or add their own personal message. I really appreciated how he helped configure separate options for silver and gold bracelets, each with their own unique quotes, and how smoothly the personalization features now display on my product page. The attention to detail — like importing the correct ShineOn template for perfect sizing and setting up conditions for variant-specific customization — made a big difference. He also identified and is actively working on improvements for multi-line text input and font adjustments to enhance the customer preview experience. I feel confident moving forward and so excited to offer this personalized product to my audience. Highly recommend their support and services! — Kim Donnelly