Was not pleased with the app. Specifically the process of adding products and how to make them customizable. I contacted support and asked how to cancel my subscription while still in my free trial. Henri, the support person, didn't listen to anything I said. Told me my trial was over, I'm currently still in the trial, and also didn't listen to anything I said about why i dislike this app. He just said to keep using it and they can teach me how to use it... So, to sum it up, the processes you use in the app suck (yes I watched the tutorials), and support doesn't want to help you and has no idea if you're in your free trial or not

So very helpful....We are setting up our first Customily product and have a lot of variations to our products and needed some guidance to set up our first item. Jose was very helpful and patient, answered all of our questions and showed us different ways to customize our product through customly. The meeting was easy to set up and we recieved a recorded copy of the meeting after which was helpful when we went back on our own to do some work. A+ in customer service!

Absolutely the best app for product customization, and even better support! Customily has been a game-changer for our business. It’s more than just an app, it’s a complete solution, thanks to the incredible support and training from Jose and Jhrofey. Their guidance allowed us to achieve every custom design we envisioned. Anytime we had questions or ran into issues (which, in 90% of the cases, were due to our own setup mistakes), they patiently walked us through the solutions, often by setting up Zoom calls to resolve things live. Their dedication, professionalism, and willingness to help have made a huge difference for us. Without a doubt, Customily is the best app in the industry when it comes to product customization. Highly recommended! Thank You - Jose, Jhrofy, Henri and Ngoc guys.

Helped a lot to customize and personalize the products in my shop. Very friendly service. The support team always answers very quick and is ready to help.

I had a great experience getting my customizable bracelet product set up with the help of Jhofre Marquez. He walked me through every step of the process — to creating a design that allows my customers to choose from meaningful pre-set quotes or add their own personal message. I really appreciated how he helped configure separate options for silver and gold bracelets, each with their own unique quotes, and how smoothly the personalization features now display on my product page. The attention to detail — like importing the correct ShineOn template for perfect sizing and setting up conditions for variant-specific customization — made a big difference. He also identified and is actively working on improvements for multi-line text input and font adjustments to enhance the customer preview experience. I feel confident moving forward and so excited to offer this personalized product to my audience. Highly recommend their support and services! — Kim Donnelly

Customily Product Personalizer has been a game-changer for our business. The app is intuitive, feature-rich, and integrates seamlessly with our platform, allowing our customers to personalize products with ease. A special shoutout to Jose Maria Rodriguez for his exceptional support. His patience and dedication in helping us navigate and resolve our setup challenges were invaluable. Jose's assistance made the entire process smooth and stress-free. If you're looking to elevate your product customization offerings, I highly recommend Customily. The app's capabilities combined with top-notch support make it a must-have for any business.

Even though they constantly release updates, there are tons of random bugs and issues. I don’t understand what they’re updating when old bugs still aren’t fixed, and new ones just keep piling up. The customer support is terrible too – they take forever to reply to emails and offer no real solutions. It’s honestly stupid and inefficient, everything is slow. The whole system is just weak and incompetent

Costs way too much to have this many problems. Simple intergration is a severe hassle. The interface doesnt fully show up and there are too many work arounds in the attempt to use it with Shine On. It had potential but fails to save time and almost guarantee that you will spend the Free Trial, trying to learn how to get it to work properly. Too many moving pieces what should have been simple, became quite the nightmare.

Gracias a Jhofre Marquez! Por ayudarme a caminar y entender como trabaja la aplication el estuvo mucha paciencia explicandome los procesos y como usar todas las funciones de la plataforma. Seguire con la plataforma.

I love this app. The customer service is on point. They have a great team that is very responsive and helpful. They helped us generate some customization templates for our products, teaching us how to do it along the way. Truly one of the best apps and service I have had.

I would absolutely recommend this app. It is very user friendly. It has so much you can do on it. Yes it is a learning curve if you are not experienced in design but the people at Customily are so incredibly nice and supportive. They have actual live people to answer questions and assist in any way possible. They WANT you to be successful. There are not many Personalizer products or apps like this at all. Actually I believe they are the only ones that give this kind of service.

great job, The customer service was very patient, they help us a lot, thank you so much.highly recommend!!!

Jhofre rocks! Couldnt have asked for a better experience. Very knowledgeable and is always in a great mood no matter how many questions I ask. 11 out of 10 stars!

I haven’t been using Customily for long, but I’ve had some great experiences with it. To be honest, before choosing Customily, I explored a few other apps with similar features. The main reason I decided to invest in Customily was its user-friendly interface (though I’m still figuring things out and getting used to all its features). What really stood out to me was the multilingual support team. As a beginner, having access to helpful support is essential, and I truly appreciate Customily’s support team—especially Henri Nguyễn, who has been incredibly helpful. Definitely worth using and experiencing!

Excellent interface a bit tedious on somethings and a bit confusing at first. This app was built for people with a bit more advanced knowledge. For the life of me the designs aspect and the product base is a not very intuitive so we use the tenplates 100 percent of the time. The fees are a bit understable. They charge 1.00 basically per transaction per product so build that into your cost. Overall it does a great deal more and the fees of having a print ready file are valuable. But for the love of all thats holy please allow us designers to use designs and merge them to templates. Kudos if we can use and upload ai files as true layers. No real printer uses psds or eps

Customily has been a great addition to my store. We migrated from another product personalizer app and have had a much smoother experience. The support team has been great to work with and quickly address any issues we face as well as actually implementing feature requests we've suggested. Great app highly recommend.

I've compared a lot of personalizers, some with some great features. This one has the most convenient ones. When comparing look for things like the ability to auto generate mockups when others make you manually map your designs onto mockup backgrounds. The ability to allow the customer to move objects around, the ability to have logic that allows the customer to type words and have those mapped to alphabet images. The ability to allow the customer to select their font from a curated list you set. The ability to allow the customer to select the background image or color or resize the image on the fly. Not to mention the ability to remove backgrounds from uploaded images. When you weigh up all the features and ease of use, the monthly fee they charge becomes more reasonable.

My experience with Customily Product Personalizer has been excellent so far. It’s a very handy tool and incredibly easy to integrate with our webshop. The support team is fantastic—they respond quickly and provide professional assistance whenever needed. We’ve been searching for a design tool for two years, exploring options from India to Vietnam to Poland, but Customily is by far the best we’ve come across. We’ve been using it for a week now, and it has exceeded our expectations. We have no regrets about choosing this app. Of course, there’s always room for improvement, and some functionalities are still missing. However, the good news is that updates are rolled out regularly, which shows their commitment to improving the tool. Overall, I highly recommend Customily Product Personalizer to anyone looking for a reliable and user-friendly product personalization solution!

Customliy's customer service is the best I've ever worked with, especially Brian from the team, the careful guidance and tireless time and time again to record videos to teach me, they are worth it, I highly recommend customliy!

The Customily support team is excellent. I can get help from knowledgeable staff members via Zoom easily, and I have used it several times. They will add a product or walk you through a design challenge. The best!