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Customer reviews: Customily Product Personalizer

Develop by Customily

Reviews (189)

Overall rating
4.7

What Merchants Think

The "Customily Product Personalizer" app has generally received positive feedback from merchants who appreciate its robust features and the transformative impact it has had on their businesses. Many users highlight the app's ability to streamline product customization, which in turn boosts customer engagement and reduces returns. Although the app's complexity presents a learning curve, the strong support system offered by Customily often mitigates this challenge. Despite some criticisms regarding the app's user interface and occasional support delays, the consensus leans towards the app being an invaluable tool for personalizing products, largely credited to its feature-rich offerings and top-notch customer service.

Key Strengths

  • Comprehensive and intuitive customization options
  • Responsive and knowledgeable customer support team
  • Real-time preview capability enhances customer experience
  • Seamless integration with various platforms
  • Continuous improvements and feature updates

Common Concerns

  • Steep learning curve and initial complexity
  • Occasional bugs and technical issues
  • High costs associated with usage
  • Inconsistent support response times
  • Unclear trial and subscription cancellation processes

Final Thoughts

Overall, "Customily Product Personalizer" is a powerful tool for merchants looking to enhance their product customization offerings. While it requires a commitment to understanding its complex features, the app's advantages in flexibility, support, and increased conversion rates make it a worthwhile investment for businesses focused on personalization. The strength of dedicated support and consistent updates balances out its initial challenges, solidifying its status as a highly recommended solution in the customization software market.

Big Dot of Happiness LLC

Jun 23, 2025  on Shopify

RVlifestyle

Mar 25, 2025  on Shopify

this is a great app - I still get lost a bit, but I'm learning more and more each day.

Rotkehlchen&Co

Dec 09, 2024  on Shopify

I am at the beginning of my online store and cecilia helped me so much!

Dylbug

Nov 25, 2024  on Shopify

It is very confusing to set up and there are a lot of details to understand. I wish there was someone to better guide me in the setting up process. However, they do have fast customers service that has helped fix my issues once I did set up my account.

Off Centre Gifts

Nov 15, 2024  on Shopify

Fantastic App. Any questions dealt with by Support (Julieta).

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