Even though they constantly release updates, there are tons of random bugs and issues. I don’t understand what they’re updating when old bugs still aren’t fixed, and new ones just keep piling up. The customer support is terrible too – they take forever to reply to emails and offer no real solutions. It’s honestly stupid and inefficient, everything is slow. The whole system is just weak and incompetent

Costs way too much to have this many problems. Simple intergration is a severe hassle. The interface doesnt fully show up and there are too many work arounds in the attempt to use it with Shine On. It had potential but fails to save time and almost guarantee that you will spend the Free Trial, trying to learn how to get it to work properly. Too many moving pieces what should have been simple, became quite the nightmare.

Although I have my entire site fot in with this app and it's too much to go back now and change it..they charge you for the service..THEN CHARGE YOU AGAIN WHEN THE CUSTOMER USES IT..$1 FOR EVERY SINGLE TRANSACTION PLUS 50/MONTH...WHICH IS OUTRIGHT REDICULOUS..do not use this service without realizing how much they are taking..absolutely insane..the software is very limited in usability to be charging that much

This app is not that good: 1. this app is my second time using it. I looked at it as having a 9 day trial left, but it turned out to be a straight up charge. Not a good way to unsubscribe and get charged. 2. it's not cost effective and the clips in the library are old. Requires you to buy or design clips from somewhere else. 3. the clips in the library in the app cannot be deleted, and after I accidentally deleted them, they can only manually add them one by one. It can't be reset either. I appreciate the efforts of their staff. But it seems like their company is powerless on this issue. 4. even though I paid for it and have only been using it for a couple of days, I can't use it at all due to deletion of libraries. Which means I'm not actually using it at all. I paid the full fee. I had a problem and they couldn't fix it immediately. Doesn't matter Goodbye ...... never again!

Much too expensive for a personalization App!

If you want to cancel the free trial they dont even allow it, you need to contact them so that they add the "billing section" to your account. Its a whole mess, shopify shouldnt allow this. Dont install

i coldnt publish a new product . it is just not working!!

I wasted 3 months with this app. We're doing 1000s of orders every month and my assigned contact kept canceling calls on short notice, told me we could solve the things we need to solve and then ended up not responding anymore. I understand if something cannot be solved but just telling someone "we will be able to do it" and letting the person set everything up and then just not responding anymore is super unprofessional. I recommend teeinblue, they work with layers and it's much more straightforward and also they value their customers.

Bonjour je me suis fait facturer involontairement une somme de 45€ alors que j’avais rien demander j’attends un remboursement

Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...

It is not user-friendly. Confusing operation. It is not working properly. It takes time to load up. Poor customer support. Worst app ever.

Installed the app 1 week ago but still can't use it. Emailed support but it's been a week and still no simple error fix even though the fees are quite expensive. I have never seen an app with such poor support. Apps often provide support within just a few hours